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Career Mentoring in Online Communities: Seeking and Receiving Advice from an Online Community

Authors:

Robert E. Kraut, and

Fannie LiuAuthors Info & Claims

CHI '19: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems

May 2019

Paper No.: 653, Pages 1 - 12

https://doi.org/10.1145/3290605.3300883

Published: 02 May 2019 Publication History

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Abstract

Although people frequently seek mentoring or advice for their career, most mentoring is performed in person. Little research has examined the nature and quality of career mentoring online. To address this gap, we study how people use online Q&A forums for career advice. We develop a taxonomy of career advice requests based on a qualitative analysis of posts in a career-related online forum, identifying three key types: best practices, career threats, and time-sensitive requests. Our quantitative analysis of responses shows that both requesters and external viewers value general information, encouragement, and guidance, but not role modeling. We found no relation between the type of requests and features of responses, nor differences in responses valued by requesters versus external viewers. We present design recommendations for supporting online career advice exchange.

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Cited By

Malik HBhandari SFonseca EBonaccorsi CLee D(2024)Towards integrated learning experiences on social media: An exploration of #DayInTheLife videos for career explorationProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3661566(1722-1740)Online publication date: 1-Jul-2024
https://dl.acm.org/doi/10.1145/3643834.3661566
Wani AJoshi ISingh P(2024)Navigating the Job-Seeking Journey: Challenges and Opportunities for Digital Employment Support in KashmirProceedings of the ACM on Human-Computer Interaction10.1145/36373758:CSCW1(1-28)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637375
Du WZhu ZXu XChe HChen S(2024)CareerSim: Gamification Design Leveraging LLMs For Career Development ReflectionExtended Abstracts of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613905.3650928(1-7)Online publication date: 11-May-2024
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Index Terms

Career Mentoring in Online Communities: Seeking and Receiving Advice from an Online Community
1. Human-centered computing

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cover image ACM Conferences

CHI '19: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems

May 2019

9077 pages

ISBN:9781450359702

DOI:10.1145/3290605

General Chairs:
Stephen Brewster
University of Glasgow, Scotland, UK
,
Geraldine Fitzpatrick
TU Wien, Austria
,
Program Chairs:
Anna Cox
University College London, UK
,
Vassilis Kostakos
University of Melbourne, Australia

Copyright © 2019 ACM.

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Published: 02 May 2019

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CHI '19 Paper Acceptance Rate 703 of 2,958 submissions, 24%;

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Cited By

Malik HBhandari SFonseca EBonaccorsi CLee D(2024)Towards integrated learning experiences on social media: An exploration of #DayInTheLife videos for career explorationProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3661566(1722-1740)Online publication date: 1-Jul-2024
https://dl.acm.org/doi/10.1145/3643834.3661566
Wani AJoshi ISingh P(2024)Navigating the Job-Seeking Journey: Challenges and Opportunities for Digital Employment Support in KashmirProceedings of the ACM on Human-Computer Interaction10.1145/36373758:CSCW1(1-28)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637375
Du WZhu ZXu XChe HChen S(2024)CareerSim: Gamification Design Leveraging LLMs For Career Development ReflectionExtended Abstracts of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613905.3650928(1-7)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613905.3650928
Wester JDe Jong SPohl HVan Berkel N(2024)Exploring People’s Perceptions of LLM-generated AdviceComputers in Human Behavior: Artificial Humans10.1016/j.chbah.2024.100072(100072)Online publication date: Jun-2024
https://doi.org/10.1016/j.chbah.2024.100072
Kang BHo MJaidka K(2023)User Features and Gendered Patterns in Repeat Online Advice-Seeking BehaviorSSRN Electronic Journal10.2139/ssrn.4616409Online publication date: 2023
https://doi.org/10.2139/ssrn.4616409
Aragon-Hahner SKörber JSchneller MStrickroth S(2023)FindMyself: A Mobile Self-Reflection App to Support Students in Career Decision-MakingProceedings of the 22nd International Conference on Mobile and Ubiquitous Multimedia10.1145/3626705.3627774(463-476)Online publication date: 3-Dec-2023
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Tan XZhou MZhang L(2023)Understanding Mentors’ Engagement in OSS Communities via Google Summer of CodeIEEE Transactions on Software Engineering10.1109/TSE.2023.324241549:5(3106-3130)Online publication date: 1-May-2023
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Hai-Jew S(2022)Career Retooling in a Pandemic-Recovery PhaseCareer Re-Invention in the Post-Pandemic Era10.4018/978-1-7998-8626-6.ch003(51-64)Online publication date: 2022
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