research-article

Who wants to know?: question-asking and answering practices among facebook users

Authors:

Nicole B. Ellison,

Jessica Vitak, and

Cliff LampeAuthors Info & Claims

CSCW '13: Proceedings of the 2013 conference on Computer supported cooperative work

February 2013

Pages 1213 - 1224

https://doi.org/10.1145/2441776.2441913

Published: 23 February 2013 Publication History

Abstract

Research has identified a link between Facebook use and bridging social capital, which speaks to the informational resources provided by a diverse network of connections. In order to explicate the mechanism through which Facebook may help individuals mobilize these embedded informational and support resources, this study explores the role of bridging social capital, question type, and relational closeness on the perceived utility and satisfaction of information obtained through questions posed to one's network of Facebook Friends through the status update feature. Employing a mixed-method approach, we utilize survey data collected from a sample of non-academic university staff (N=666), as well as actual Facebook question examples and responses collected during a follow-up lab session from a subset of this sample (N=71). Results indicate that question-askers' bridging social capital positively predicts the utility of responses received on SNS, while useful responses are more likely to be received from weaker ties.

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Cited By

Krämer NSauer VEllison N(2021)The Strength of Weak Ties Revisited: Further Evidence of the Role of Strong Ties in the Provision of Online Social SupportSocial Media + Society10.1177/205630512110249587:2(205630512110249)Online publication date: 25-Jun-2021
https://doi.org/10.1177/20563051211024958
Li XBahursettiwar AKogan M(2021)Hello? Is There Anybody in There?Proceedings of the ACM on Human-Computer Interaction10.1145/34492095:CSCW1(1-21)Online publication date: 22-Apr-2021
https://dl.acm.org/doi/10.1145/3449209
Karoui M(2020)L’interprétation symbolique des réseaux sociaux d’entreprise comme un frein à leur adoption au sein d’un groupe bancaire françaisSystèmes d'information & management10.3917/sim.194.0029Volume 24:4(29-56)Online publication date: 11-Mar-2020
https://doi.org/10.3917/sim.194.0029
Show More Cited By

Index Terms

Who wants to know?: question-asking and answering practices among facebook users
1. Human-centered computing
  1. Collaborative and social computing

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Published In

cover image ACM Conferences

CSCW '13: Proceedings of the 2013 conference on Computer supported cooperative work

February 2013

1594 pages

ISBN:9781450313315

DOI:10.1145/2441776

General Chairs:
Amy Bruckman
Georgia Institute of Technology, USA
,
Scott Counts
Microsoft Research, USA
,
Program Chairs:
Cliff Lampe
University of Michigan, USA
,
Loren Terveen
University of Minnesota, USA

Copyright © 2013 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 23 February 2013

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CSCW '13: Computer Supported Cooperative Work

February 23 - 27, 2013

Texas, San Antonio, USA

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Cited By

Krämer NSauer VEllison N(2021)The Strength of Weak Ties Revisited: Further Evidence of the Role of Strong Ties in the Provision of Online Social SupportSocial Media + Society10.1177/205630512110249587:2(205630512110249)Online publication date: 25-Jun-2021
https://doi.org/10.1177/20563051211024958
Li XBahursettiwar AKogan M(2021)Hello? Is There Anybody in There?Proceedings of the ACM on Human-Computer Interaction10.1145/34492095:CSCW1(1-21)Online publication date: 22-Apr-2021
https://dl.acm.org/doi/10.1145/3449209
Karoui M(2020)L’interprétation symbolique des réseaux sociaux d’entreprise comme un frein à leur adoption au sein d’un groupe bancaire françaisSystèmes d'information & management10.3917/sim.194.0029Volume 24:4(29-56)Online publication date: 11-Mar-2020
https://doi.org/10.3917/sim.194.0029
Oeldorf-Hirsch AGergle D(2020)'Who Knows What'Proceedings of the ACM on Human-Computer Interaction10.1145/33751914:GROUP(1-20)Online publication date: 4-Jan-2020
https://dl.acm.org/doi/10.1145/3375191
De ASingla AUpadhyay UGomez-Rodriguez MCaverlee JHu XLalmas MWang W(2020)Can A User Guess What Her Followers Want?Proceedings of the 13th International Conference on Web Search and Data Mining10.1145/3336191.3371803(142-150)Online publication date: 20-Jan-2020
https://dl.acm.org/doi/10.1145/3336191.3371803
Ferdous HAdnan K(2020)Context in Social Media Question Asking: A Practice Approach2020 IEEE/WIC/ACM International Joint Conference on Web Intelligence and Intelligent Agent Technology (WI-IAT)10.1109/WIIAT50758.2020.00137(901-908)Online publication date: Dec-2020
https://doi.org/10.1109/WIIAT50758.2020.00137
Carr C(2020)CMC Is Dead, Long Live CMC!: Situating Computer-Mediated Communication Scholarship Beyond the Digital AgeJournal of Computer-Mediated Communication10.1093/jcmc/zmz01825:1(9-22)Online publication date: 10-Jan-2020
https://doi.org/10.1093/jcmc/zmz018
Hamadi MEl-Den JSriratanaviriyakul CAzam S(2020)A Stochastic Framework for Social Media Adoption or Abandonment: Higher EducationAdvances in Computer, Communication and Computational Sciences10.1007/978-981-15-4409-5_26(287-299)Online publication date: 28-Oct-2020
https://doi.org/10.1007/978-981-15-4409-5_26
Sbaffi LZhao C(2020)Modeling the online health information seeking processJournal of the Association for Information Science and Technology10.1002/asi.2423071:2(196-207)Online publication date: 1-Jan-2020
https://dl.acm.org/doi/10.1002/asi.24230
Ma HCheng HYu BZhu H(2019)Effects of Anonymity, Ephemerality, and System Routing on Cost in Social Question AskingProceedings of the ACM on Human-Computer Interaction10.1145/33611193:GROUP(1-21)Online publication date: 5-Dec-2019
https://dl.acm.org/doi/10.1145/3361119
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