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Is Stack Overflow Obsolete? An Empirical Study of the Characteristics of ChatGPT Answers to Stack Overflow Questions
CHI '24: Proceedings of the CHI Conference on Human Factors in Computing SystemsMay 2024, Article No.: 935, Pages 1–17https://doi.org/10.1145/3613904.3642596Q&A platforms have been crucial for the online help-seeking behavior of programmers. However, the recent popularity of ChatGPT is altering this trend. Despite this popularity, no comprehensive study has been conducted to evaluate the characteristics of ...
- short-paperJuly 2023
Improving Programming Q&A with Neural Generative Augmentation
- Suthee Chaidaroon,
- Xiao Zhang,
- Shruti Subramaniyam,
- Jeffrey Svajlenko,
- Tanya Shourya,
- Iman Keivanloo,
- Ria Joy
SIGIR '23: Proceedings of the 46th International ACM SIGIR Conference on Research and Development in Information RetrievalJuly 2023, Pages 3390–3394https://doi.org/10.1145/3539618.3591860Knowledge-intensive programming Q&A is an active research area in industry. Its application boosts developer productivity by aiding developers in quickly finding programming answers from the vast amount of information on the Internet. In this study, we ...
- research-articleMay 2019
Career Mentoring in Online Communities: Seeking and Receiving Advice from an Online Community
CHI '19: Proceedings of the 2019 CHI Conference on Human Factors in Computing SystemsMay 2019, Paper No.: 653, Pages 1–12https://doi.org/10.1145/3290605.3300883Although people frequently seek mentoring or advice for their career, most mentoring is performed in person. Little research has examined the nature and quality of career mentoring online. To address this gap, we study how people use online Q&A forums ...
- research-articleMay 2019
A Practice-Led Account of the Conceptual Evolution of UX Knowledge
CHI '19: Proceedings of the 2019 CHI Conference on Human Factors in Computing SystemsMay 2019, Paper No.: 49, Pages 1–13https://doi.org/10.1145/3290605.3300279The contours of user experience (UX) design practice have been shaped by a diverse array of practitioners and disciplines, resulting in a diffuse and decentralized body of UX-specific disciplinary knowledge. The rapidly shifting space that UX knowledge ...
- abstractApril 2018
Examining Q&A of Peer Tutor Learning via Online Videos
CHI EA '18: Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing SystemsApril 2018, Paper No.: LBW577, Pages 1–6https://doi.org/10.1145/3170427.3188653Peer tutor learning has been effectively adopted in various learning contexts. It draws attention from the CHI community as it has the potential to be advanced through computer-mediated online video technologies. In this paper, we focus on understanding ...
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- abstractJune 2017
Interacting User Generated Content Technologies: How Q&As Affect Ratings & Reviews
EC '17: Proceedings of the 2017 ACM Conference on Economics and ComputationJune 2017, Page 539https://doi.org/10.1145/3033274.3084087In this paper, we study the question and answer (Q&A) feature of electronic commerce platforms, an increasingly common form of user-generated content (UGC) that allows consumers to publicly ask product-specific questions and receive responses, either ...
- abstractApril 2016
Machine Learning for Q&A Sites: State of the Art and Research Directions
WWW '16 Companion: Proceedings of the 25th International Conference Companion on World Wide WebApril 2016, Page 665https://doi.org/10.1145/2872518.2890572Q&A sites like Quora aim at growing the world's knowledge. In order to do this, they need to get the right questions to the right people to answer them, but also the existing answers to people who are interested in them. In order to accomplish this, ...
- research-articleApril 2015
In-group Questions and Out-group Answers: Crowdsourcing Daily Living Advice for Individuals with Autism
CHI '15: Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing SystemsApril 2015, Pages 777–786https://doi.org/10.1145/2702123.2702402Difficulty in navigating daily life can lead to frustration and decrease independence for people with autism. While they turn to online autism communities for information and advice for coping with everyday challenges, these communities may present only ...
- research-articleApril 2014
Towards crowd-based customer service: a mixed-initiative tool for managing Q&A sites
CHI '14: Proceedings of the SIGCHI Conference on Human Factors in Computing SystemsApril 2014, Pages 2725–2734https://doi.org/10.1145/2556288.2557202In this paper, we propose a mixed-initiative approach to integrate a Q&A site based on a crowd of volunteers with a standard operator-based help desk, ensuring quality of customer service. Q&A sites have emerged as an efficient way to address questions ...
- research-articleApril 2014
Is anyone out there?: unpacking Q&A hashtags on twitter
- Jeffrey M. Rzeszotarski,
- Emma S. Spiro,
- Jorge Nathan Matias,
- Andrés Monroy-Hernández,
- Meredith Ringel Morris
CHI '14: Proceedings of the SIGCHI Conference on Human Factors in Computing SystemsApril 2014, Pages 2755–2758https://doi.org/10.1145/2556288.2557175In addition to posting news and status updates, many Twitter users post questions that seek various types of subjective and objective information. These questions are often labeled with 'Q&A' hashtags, such as #lazyweb or #twoogle. We surveyed Twitter ...
- research-articleFebruary 2014
What do teens ask their online social networks?: social search practices among high school students
CSCW '14: Proceedings of the 17th ACM conference on Computer supported cooperative work & social computingFebruary 2014, Pages 28–37https://doi.org/10.1145/2531602.2531723The majority of American teens use social network sites (SNSs) but little is known about how they leverage their online social networks to find information. As part of a larger study on social media and information behaviors, we surveyed 158 high school ...
- research-articleMay 2013
Linked data in crowdsourcing purposive social network
WWW '13 Companion: Proceedings of the 22nd International Conference on World Wide WebMay 2013, Pages 913–918https://doi.org/10.1145/2487788.2488079Internet is an easy medium for people to collaborate and crowdsourcing is an efficient feature of social web where people with common interest and expertise come together to solve specific problems by collective thinking and create a community. It can ...
- research-articleApril 2013
Visual challenges in the everyday lives of blind people
CHI '13: Proceedings of the SIGCHI Conference on Human Factors in Computing SystemsApril 2013, Pages 2117–2126https://doi.org/10.1145/2470654.2481291The challenges faced by blind people in their everyday lives are not well understood. In this paper, we report on the findings of a large-scale study of the visual questions that blind people would like to have answered. As part of this year-long study, ...
- tutorialFebruary 2013
Social media question asking workshop
- Mark Ackerman,
- Lada Adamic,
- Nicole Ellison,
- Darren Gergle,
- Brent Hecht,
- Cliff Lampe,
- Meredith Ringel Morris,
- Jaime Teevan
CSCW '13: Proceedings of the 2013 conference on Computer supported cooperative work companionFebruary 2013, Pages 297–298https://doi.org/10.1145/2441955.2442027Social media question asking, in which people use Internet technologies to solicit help from other people, is an increasingly common way for people to find information. This workshop brings together researchers studying social media question asking from ...
- research-articleFebruary 2013
Investigating the appropriateness of social network question asking as a resource for blind users
CSCW '13: Proceedings of the 2013 conference on Computer supported cooperative workFebruary 2013, Pages 1225–1236https://doi.org/10.1145/2441776.2441915Recent work has shown the potential of having remote humans answer visual questions that blind users have. On the surface social networking sites (SNSs) offer an attractive free source of human-powered answers that can be personalized to the user. In ...
- research-articleFebruary 2013
Who wants to know?: question-asking and answering practices among facebook users
CSCW '13: Proceedings of the 2013 conference on Computer supported cooperative workFebruary 2013, Pages 1213–1224https://doi.org/10.1145/2441776.2441913Research has identified a link between Facebook use and bridging social capital, which speaks to the informational resources provided by a diverse network of connections. In order to explicate the mechanism through which Facebook may help individuals ...
- posterOctober 2012
Directed social queries with transparent user models
UIST Adjunct Proceedings '12: Adjunct proceedings of the 25th annual ACM symposium on User interface software and technologyOctober 2012, Pages 59–60https://doi.org/10.1145/2380296.2380321The friend list of many social network users can be very large. This creates challenges when users seek to direct their social interactions to friends that share a particular interest. We present a self-organizing online tool that by incorporating ideas ...
- research-articleFebruary 2012
Tie strength in question & answer on social network sites
CSCW '12: Proceedings of the ACM 2012 conference on Computer Supported Cooperative WorkFebruary 2012, Pages 1057–1066https://doi.org/10.1145/2145204.2145361Asking friends, colleagues, or other trusted people to help answer a question or find information is a familiar and tried-and-true concept. Widespread use of online social networks has made social information seeking easier, and has provided researchers ...
- abstractOctober 2011
Analyzing visual questions from visually impaired users
ASSETS '11: The proceedings of the 13th international ACM SIGACCESS conference on Computers and accessibilityOctober 2011, Pages 309–310https://doi.org/10.1145/2049536.2049622Many new technologies have been developed to assist people who are visually impaired in learning about their environment, but there is little understanding of their motivations for using these tools. Our tool VizWiz allows users to take a picture using ...
- research-articleMay 2011
How do programmers ask and answer questions on the web? (NIER track)
ICSE '11: Proceedings of the 33rd International Conference on Software EngineeringMay 2011, Pages 804–807https://doi.org/10.1145/1985793.1985907Question and Answer (Q&A) websites, such as Stack Overflow, use social media to facilitate knowledge exchange between programmers and fill archives with millions of entries that contribute to the body of knowledge in software development. Understanding ...