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hobiecatsailor
Michigan

Room needs renovations; cleanliness issues at restaurant; but friendly staff & nice dive shop

Reviewed Apr 21, 2022via mobile
I reluctantly stayed 2 nights here with family simply because it was the ONLY room we could find last minute on Easter weekend. The PROS: The owner was very nice and helpful during the reservation process. The tropical plants and trees on their property are beautiful. They do have a restaurant on site. Their dive shop and dive boat on site is nice and it was easy and affordable to book a snorkeling trip tagging along with the divers for $25/per person. The dive boat captain was awesome! 3 fish tacos at their restaurant were very good and only $7 US, quite a bargain! The bartenders were friendly and welcoming. The air conditioning in room works and was relatively quiet. They include airport pick up and drop off service and this was a VERY NICE value add included with the room price. The NEGATIVES: The second story standard bungalow room (Vulcanó) is in need of some renovation and updating. The vanity sink did not drain properly and the sink would fill. Some of the shower tiles were broken and the grout lines were dirty along with the fabric shower curtain in need of laundering. During the free breakfast, I witnessed a very unsanitary practice that was very concerning. While standing at the bar waiting for plates and silverware, the employee said none were clean and I watched him grab a handful of dirty silverware, quickly rinse under the faucet, and towel dry and hand out to guests all within less than 2 minutes. No hot soapy water wash, no sanitizer rinse water, no disinfection so basically whatever germs the person had in their mouth before you were being shared via the unsanitary silverware. I cringed and did not use their silverware, plates or cups after witnessing that. I did appreciate that they provide complimentary coffee or tea, hot and cold purified water, fresh fruit, juice, cereal and cookies along with one hot prepared dish that varies each day, but they really need to up the cleanliness standards in the restaurant. Overall, if you are looking for a budget place to stay that is right on the beach and within walking distance to other hotels and restaurants, this may be the place for you.
Date of stay: April 2022
Trip type: Travelled with family
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Reviewed April 17, 2022

What a wonderful time our family of 4 (2 adults, 2 teens) had at Las Rocas this month. The diving of course is phenomenal in Roatan but the location and the team at Las Rocas made all the difference. Located on the northern end of the West Bay, we were treated to top notch diving - thank you Mirta, Aaron, Geraldine, Otto, and Paco! In all, our family of four completed nearly 60 dives in 6 days.

The food at the resort is great - fish tacos, pupusas, freshly made chicken fingers, and hot breakfast. Try the cocoanut pie - like a cocoanut macaroon cookie, but with a pie crust. Thank you Winson and Devon and the amazing ladies in the kitchen. So attentive.

Every bungalow has a hammock (where my son could be found whenever he was out of the water). The soaking pool was a good place to cool off if you chose to lay out in the sun for a bit. We stayed in the two superior bungalows - single level, dead on ocean view with perfect sunsets every evening. 25 steps to the beach and the dock. This is a diving focused resort - the rooms are basic, but with good A/C. My only concern was the shower - tiny and dated.

A quick water taxi ride takes you to the West End restaurants and shops ($5 pp). Creole's rotisserie chicken was delicious. Whole chicken and 4 sides ($20) cash only.
Be sure to hit the ATM at the airport before getting your ride to the resort. ATMs are few and variably had cash in them nearby. We didn't go, but Ibagari is supposed to be the place to go for a celebration dinner at sunset. Make a reservation.

Walk the beach to the West Bay restaurants. Both Beachers and Argentinian Grill had great dinners. We didn't make any reservations and had no problems getting a table at dinner time.

Treated myself to a deep tissue massage - Luis Woods is the proprietor of Roatan Mobile Massage. Got all those WFH knots in my neck and shoulders worked out. Be sure to check with the front desk staff as they may have others they contract with - they seemed a bit put off when I let them know I had booked him to come to the resort.

Insect bites - not as bad as we had feared, but we all got some mosquito and sand flea bites. Take a daily Zyrtec while there as prevention, and bring good bug repellant and anti-itch cream (we used prescription topical steroid cream). Avoided eating raw veggies/salads and drank the bottled water to reduce the chance of tummy problems and did just fine. Got our typhoid and Hep A shots prior to going, and anti-malarial pills.

Already planning our next trip - the kids got Advanced Open Water certified and we are all thinking about the Rescue Diver certification course.

Date of stay: April 2022
    • Value
    • Location
    • Service
1  Thank docbok
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 14, 2022

Resort Style: This casual, cabin-style dive resort is great for divers and snorkelers whose aim it is to spend as much time diving, snorkeling and sight-seeing as possible. While the open-air dining room and bar offer excellent service and value (the best we could find), this resort is not the best fit for those who expect their resort to provide all the typical comforts of an all-inclusive resort; nor is it meant to. If you're looking for that type of resort, there are other resorts on the island that you might find more suitable.

Returning? This was our second stay at this resort inside of two years. The dive shop and friendly staff is what drew us back to the resort and we hope to return again one day. But next time, we will avoid staying in the two-story cabins.

Cabins: The spacious, tastefully decorated cabins are of solid wood construction. It was great for coming and going with wet suits and equipment, but there is a downside. The solid wood floors and walls allow sound to travel easily between floors. 3 of our 4 total weeks spent in the cabins were great because our neighbours were courteous, taking care not to drop, stomp, drag, or party loudly. If you are a light sleeper, or go to bed early you will want to consider staying in one of the single-story cabins to avoid the risk of ending up with inconsiderate neighbours.

Security: There are no room safes, only one in the main office, but only the manager has access to it. We did not have any issues with this system at all, and we did keep quite a bit of cash in USD there on both trips. We had a housekeeper in our room daily and never had any concerns about theft from our room, even though we often left valuable electronics in there. That being said, we did take precaution not to leave our dive equipment out on our private deck at night since there was no way to guarantee against theft perpetrated at night, despite there being a security guard on site. It's just not reasonable to expect the security guard to be everywhere all the time.

Dive Shop: The dive shop staff had changed since we were last there two years ago, but the excellent, friendly service had not changed. Dives were $40/dive and the boat went out 3 - 4 times per day, every day (as long as there were people who wanted to dive). They rent and set up your gear for you, if you like. Thank you again to the dive shop operator who lent us a couple of tanks to do our own little private "refresher" before heading out on that first dive for the first time in two years. She did not have to do that but it made all the difference in the world to us!

Location: This resort is located at the farthest East end of West Bay Beach. It is quiet at that end, which is great when it's time to retire at the end of the day. But if you're looking for the party, you only have to walk a couple of minutes along the beach to find one, or hop on a 5-minute ($5) water taxi to West End.

Room: When in the Caribbean, we do not typically spend any time in our hotel room except to sleep. So, we do not expect much from our room except that it be clean and comfortable. The bed was comfortable, there was plenty of room for suitcases, gear, and clothing. The bathroom was well stocked daily and we never had any issues with towels or hot water (some visitors to Roatan have mentioned this problem). The Wi-Fi worked in our room as well as out in the open-air dining room. The housekeeper swept the floor daily which was very much appreciated. There is a small fridge which was adequate for storing cold drinks and snacks. It comes stocked.

Breakfast Included: Each day at 8:00 AM the dining room sets out a buffet of cold cereal, breads, yogurt, fruit and juice, and the chef prepares a warm dish which differs each day. The coffee is usually ready by 7:30 AM. Because we are early risers who like coffee and tea as soon as we get up, we brought and set up a water kettle in our room for instant coffee and tea.

Restaurant: The lunches and dinners at the restaurant were really good and we ate at our resort most of the time. When you're staying at the resort, you can ask to bill your room and we ran a tab for the whole 2-week period. This was very convenient.

Cash & Tips: We learned a lot after our first trip to Roatan, and one of the things we did differently this time was to bring A LOT of small bills in USD for tips ($1 & $5). The vast majority of the people who served us (in restaurants, dive shops, grocery stores, and tours) truly do depend on tips to make ends meet. Tips were never requested of us, and were received with sincere gratitude. Giving tips became an important priority for us on this trip especially since it was post-pandemic. In fact, we brought enough USD cash with us to handle most of our transactions that way because we weren't sure how well the bank machines would be stocked at this time.

The resort arranged for covid-19 testing for those who needed it to return home. They also arranged airport shuttles. The office staff was friendly and helpful as well. Pasquale is the office manager. He took the time to pop out of his office to welcome us back to the island. Thank you for such a wonderful stay, Pasquale. Please know that we appreciated your staff so much, especially Elliot and Winston! Those two worked really hard and provided consistently great service.

Room tip: Water views - 2nd story. Avoid 1st story if noise is an issue or choose detached single-story bungalow. Each room has a private balcony.
Date of stay: March 2022
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank amandad19
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 29, 2022

Great little resort. This was our 3rd time to Roatan, first time at Las Rocas. My husband is a senior diver and rated the service and experience as excellent! I enjoy snorkling and a 15 minute walk along the beach to the best snorkling was what I was looking for. Food excellent! The included breakfast and all day free coffee so much appreciated. Rooms rustic and very clean. Beds comfortable. A/C worked awesome. Looking forward to seeing all the friendly and super helpful staff again next year!

Room tip: Can be noisy in afternoon if in room by the compressor.
Date of stay: March 2022
    • Sleep Quality
    • Rooms
    • Service
1  Thank catpaws2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 8, 2022

This review is for the resort side of Las Rocas Resort and Dive Shop; we didn’t use the diving operation.

We stayed at Las Rocas for eight days in early 2022. Pasquale, the owner, was very easy to work with in making reservations, and it took some work because they were booked pretty full. He was able to accommodate my wife and I by moving us to a different room twice during our stay, which was a very minor inconvenience, not a big deal.

First off, Las Rocas is just what they claim to be: not a luxury resort, not all-inclusive. If you want luxury and pampering, don’t stay there. It’s a well-run, affordable, quiet and peaceful resort. If you do stay there, expect a marvelous staff, all of whom are kind, friendly and welcoming. I can’t imagine a better-staffed operation. Elio in the bar/restaurant, and the older gent, and the ladies who might wait on you are all wonderful! Las Rocas will send a car to pick you up at the airport and bring you there when you’re flying out. Nice little touch.

The kitchen staff is awesome! I was shocked that every single type of dish they prepared was pretty much flawless. Seafood dishes of all types, burgers, breakfast burritos, tacos, appetizers—what a great operation! The food was consistently excellent.

The bungalows are basically little cabins. Beds are fine, the showers work well, the A/C and ceiling fans will keep your room cool and comfy. You should be perfectly comfortable day or night. There is the occasional outlet that might not work perfectly, and a tile or two missing from a shower, but these are small things that I mentioned to the reception desk when we left. But it wasn’t a big deal. Each cabin has a hammock and we spent lots of time laying in the hammocks and reading. Each one also has a lounge chair, and there might be cushions you can use with it to make it more comfy. When it’s raining out, that’s a great way to spend the day, and there’s not a whole lot of other options besides eating or drinking when the weather isn’t cooperating. Be prepared to put little to no toilet tissue in the toilets, and they provide a basket for that which is emptied daily. Island plumbing is delicate so you need to be respectful of that.

The grounds are lovely, cool and tropical, with macaws and doves flying about and making their sounds. It all reminds you that you’re in the tropics. Cool in the shade, warm in the sun, and there are several lounge chairs on their small beach to relax in as well. You can rent a kayak very cheaply and they’ll bring it right to the beach for you.

If you’re looking for simple but comfy accommodations and a superb staff, you can’t go wrong with Las Rocas!

Date of stay: February 2022
    • Sleep Quality
    • Rooms
    • Service
Thank MSPRoadWarrior
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 3, 2022

The location was excellent! Nice and quiet to be able to sleep, but within walking distance of many restaurants on the beach. We had a great time and really enjoyed the diving. Otto and Geraldine were truly top notch. I would not hesitate to stay here again. Otto filleted our lion fish for us and the restaurant on site fried it for us. It was a great time.

Date of stay: February 2022
    • Location
    • Cleanliness
    • Service
Thank PowerRJB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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