This is our second stay at this hotel and we will keep coming back. Great value, location, & friendly staff. Rooms are clean, service requests are met quickly. Waking distance to everything in Old Town.
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annettea557
Edmonton, AlbertaBest Western Hacienda
Reviewed Feb 11, 2022
Arrived at this hotel, tired and stressed! Marisa the Manager went over and above to make our stay affordable, gave us a quiet location and perks like free parking and discount vouchers for breakfast. She checked on us shortly after to make sure we found our room ok and if we were happy with everything. Loved the location! Staff are the BEST!
Date of stay: February 2022Value
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Location
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Sleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Best Western Hacienda Hotel Old Town, Guest Services / Front Office at Best Western Plus Hacienda Hotel Old Town, responded to this review
Responded Feb 12, 2022
Dear Annette,
Thank you for taking time to do the survey. We were glad you enjoyed your stay. Marites was so happy to hear about your feedback and it was our pleasure to have you at our property. If you ever come back to Old Town and wanted to stay with us again, please don't hesitate. We'll be glad to take you as a walkin guest just like the last time.
Thanks again for staying with us. Have a wonderful.
Sincerely,
Front Office Lead Supervisor MF
Best Western Plus Hacienda Hotel Old Town
Thank you for taking time to do the survey. We were glad you enjoyed your stay. Marites was so happy to hear about your feedback and it was our pleasure to have you at our property. If you ever come back to Old Town and wanted to stay with us again, please don't hesitate. We'll be glad to take you as a walkin guest just like the last time.
Thanks again for staying with us. Have a wonderful.
Sincerely,
Front Office Lead Supervisor MF
Best Western Plus Hacienda Hotel Old Town
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews tequila factory plaza level whaley house great location different buildings mexican food restaurants and shops within walking distance parking garage beautiful hotel free breakfast sea world bw trolley shuttle proximity california
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228 - 233 of 2,874 reviews
nsanchez2022
Los Angeles, California
11
Date of stay: February 2022
Review collected in partnership with Best Western
Ask nsanchez2022 about Best Western Plus Hacienda Hotel Old Town
1 Thank nsanchez2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Best Western Hacienda Hotel Old Town, Guest Services / Front Office at Best Western Plus Hacienda Hotel Old Town, responded to this reviewResponded February 12, 2022
Dear nsanchez2022,
We appreciate you taking time to leave us a 5 star rating. This motivates us to continue providing guests with quality services.
Thank you for staying with us. See you again next time.
Sincerely,
Front Office Lead Supervisor MF
Best Western Plus Hacienda Hotel Old Town
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
chelsbslc
11
I really love the exterior look and feel of the hotel. It’s a really lovely location right in the heart of Old Town.
The downside is that it felt a bit dirty and rundown. The floors and bathrooms were a little gross.
Date of stay: January 2022
Review collected in partnership with Best Western
Ask chelsbslc about Best Western Plus Hacienda Hotel Old Town
1 Thank chelsbslc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Best Western Hacienda Hotel Old Town, Guest Services / Front Office at Best Western Plus Hacienda Hotel Old Town, responded to this reviewResponded January 29, 2022
Dear chelsbslc,
Thank you for completing the survey regarding your recent stay at our property.
Our apologies for not exceeding your expectations. We are very sorry about the floors and bathrooms. We will address these concerns with our housekeeping team so we may provide a better service to our guests in the future. Again, our apologies.
We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Sincerely,
Front Office Lead Supervisor MF
Best Western Plus Hacienda Hotel Old Town
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
stesteben2
Hemet, California
11
Really nice staff very helpful and kind. You should try the Tequila Factory on the premises, Nice place to enjoy with friends or just enjoy the atmosphere. Love the hotel being near shopping and dining. A couple hiccups but a overall good experience.
Date of stay: January 2022
Review collected in partnership with Best Western
Ask stesteben2 about Best Western Plus Hacienda Hotel Old Town
1 Thank stesteben2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Best Western Hacienda Hotel Old Town, Guest Services / Front Office at Best Western Plus Hacienda Hotel Old Town, responded to this reviewResponded January 11, 2022
Dear stesteben2,
We would like to express our gratitude for the nice feedback about our staff and the Old Town Tequila Factory Restaurant. We are glad you've had an overall good experience. We would love to welcome you back again. Thanks again for staying with us. Have a wonderful evening.
Sincerely,
Front Office Lead Supervisor MF
Best Western Plus Hacienda Hotel Old Town
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
robyngalloway2022
Tucson, Arizona
1
$800 for 2 rooms for less than 48hours and they charged for parking!!! This did not include valet in that charge.
Rooms are small and extremely outdated…beds super old and uncomfortable. I thought for the money they were charging it would have been nicer…lesson learned
Date of stay: January 2022
Review collected in partnership with Best Western
Ask robyngalloway2022 about Best Western Plus Hacienda Hotel Old Town
Thank robyngalloway2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Best Western Hacienda Hotel Old Town, Guest Services / Front Office at Best Western Plus Hacienda Hotel Old Town, responded to this reviewResponded January 6, 2022
Dear robyngalloway2022,
Our heartfelt apologies for not exceeding your expectations. We are very sorry about the state of the room and the beds, that we charge for parking, and we do not have valet services. We appreciate you letting us know the areas that needs improvements. Again, our apologies for all the inconvenience.
Thank you for doing business with us. We would like you remind you that you booked a total of 3 rooms- 2 rooms in New Year's eve, 1 room of which is for 2 nights, and another room on New Year's day.
We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Sincerely,
Front Office Lead Supervisor MF
Best Western Plus Hacienda Hotel Old Town
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
D D
3
via mobile
The location is what we love most and why we come back, very convenient. The staff are very friendly. Special mention to the Manager Marites Flauta. We witnessed how professional she handled guests when we’re waiting to be helped. Such a warm personality and professionalism deserves a promotion.
Date of stay: December 2021
Ask D D about Best Western Plus Hacienda Hotel Old Town
Thank D D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Best Western Hacienda Hotel Old Town, Guest Services / Front Office at Best Western Plus Hacienda Hotel Old Town, responded to this reviewResponded January 2, 2022
Dear D,
It is our great joy to hear that you enjoyed your stay. We appreciate your feedback about our staff, especially Marites. Thank you for acknowledging her professionalism and hard work. We appreciate you returning to our property and we hope to see you again soon.
Sincerely,
Front Office Lead Supervisor MF
Best Western Plus Hacienda Hotel Old Town
This response is the subjective opinion of the management representative and not of TripAdvisor LLC