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About
4.0
#125 of 260 hotels in San Diego
Location
Cleanliness
Service
Value
At the Best Western Plus Hacienda Hotel Old Town you're sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Hacienda Hotel Old Town will stand out among other hotels in San Diego,CA. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don't miss a beat while you're away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you're on the road. As always, the Best Western Plus Hacienda Hotel Old Town will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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While the Best Western Plus Hacienda Hotel Old Town is often commended for its prime location in the heart of Old Town, offering easy access to local attractions, some guests feel that the costs outweigh the benefits, citing unexpected charges. The hotel's charm resonates with those who appreciate the early California aesthetic, but others find the décor and lighting lacking.
Room cleanliness generally gets high marks, though there are mentions of mustiness and maintenance needs. The service and amenities receive mixed feedback, with complaints about WiFi reliability and additional fees.
Location
Convenient
Atmosphere
Outdated
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Limited
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Best Western Plus is the brand we look for when traveling. The Hacienda Hotel Old Town met all of our expectations and then some! Clean, comfy and walking distance to wonderful shopping, tasty food and plenty of Margaritas!
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Review collected in partnership with Best Western
Date of stay: June 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We booked this room as a Best Western Rewards member as well as using our AAA membership. Both of those added half-price parking (regularly $17 per night), 2 free drinks and 10% discount at the Tequilla Factory restaurant on the rooftop of the property, as well as breakfast each morning, which consisted of a breakfast burrito or sandwich and juice or coffee. The grounds are beautifully maintained, sitting on a hill overlooking Old Town and towards the ocean (too far to quite see it). The restaurant has a small happy hour area where you can watch the sunset, while enjoying a cocktail, the firepit and appetizer. Dining is currently available on the front enclosed patio area. Our room with a king bed was very spacious. It it opened off the main plaza level with a courtyard feel. The floors are mexican tile with a french-door entrance, and wood blinds on all the windows. Since the room faced west, it remained dark even as morning came. Althought we did not use the pool, we walked by it. In the evening it is lit up nicely, with warm tempature. The staff were very friendly. We had a problem with a vending machine, and the manager took care of us very quickly with a great attitude. The parking structure is a bit tight as you drive through it, however it felt safe and gave easy access to whichever level your room was on. There is easy access to the streets of Old Town by stairs from the hotel. It was a nice stroll in the evening to find a sweet treat and check out the nightlife. The location is central to downtown, the bay, San Diego Zoo, Balboa park, Coronado Islan and more. We look forward to returning to this location and visiting more of San Diego's gems.
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Date of stay: February 2021
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Room Tip:Was told that Queen rooms overlook the hotel with an ocean view.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kirsten Cline, Guest Services / Front Office at Best Western Plus Hacienda Hotel Old Town
Responded Jul 26, 2021
Dear samesmindy, Thank you for the nice review of your recent stay at the property. We appreciate your feedback. We hope to see you again soon. Best regards, Best Western Plus Hacienda Old Town/ MOD MF
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To begin with this is a great location from which to explore Old Town San Diego and the rest of the areas in and around San Diego. We were excited to stay here because 10 years ago when we were in San Diego we saw this hotel and decided when we come back we were going to stay ‘there’. Unfortunately our stay didn’t live up to our hopes. During the booking process I said we would need the shuttle to pick us up at the airport, 3 days before we arrived I called to make sure we would have the shuttle. I was told that it wouldn’t be a problem and to call when we arrived and they would come and pick us up. When we arrived I called for the shuttle and was told it wasn’t available and wouldn’t be for at least 2 hours and that I should call an Uber! When we got to the hotel our room wasn’t ready and that was acceptable because it was early in the day, @ 9:30, however we were told it should be ready for us by at least 1:30 or 2. I also checked to make sure that the shuttle was not charged to us since we had to get the Uber instead for $5 more than the shuttle. I was assured that we would not be charged and would never be charged for a service we didn’t receive. After leaving our luggage with them we set out to take in Old Town. We returned @ 1 or so and checked on the room. Our room was not ready but we were told it should be by 2:30. We left to get something to drink and returned @2 or so. No room for us, but several people came in and were sent off to their rooms. Finally my husband asked why that was happening while we sitting there and waiting. They checked again and we were told ‘your room’ isn’t ready. I asked ‘our room’? What does that mean? After 5 hours, some of it waiting in the lobby in front of them, we were told ‘Oh, we could give you a different room other than what was designated for you. What? Crazy! ! So we did finally get a room. The room was just ok, nothing special, and housekeeping was a little sketchy. There were 2 bath towels, 1 washcloth and 2 hand towels for a room with 2 queen beds. When housekeeping did come, they took all the towels, they left 3 bath towels, 1 hand towel and no washcloths. They also took our 2 plastic cups and didn’t replace them. Ha! Getting back to the shuttle, we scheduled it to take us to the airport with some trepidation, but it did work out. However when we checked out of the hotel I asked to make sure we hadn’t been charged for the shuttle when we arrived that we didn’t get. The same lady that told me we would never be charged for a service we didn’t use, said that there was a shuttle charge! I pointed out that we never got the shuttle so I thought she’d just take that charge and use it for our departure, but I guess not because then I ended up paying cash for the shuttle we were yet to take. I asked for a print out of our bill, and there was a shuttle charge that we never had, so then I was refunded the money. Some of these things are almost funny, but a hotel really shouldn’t be run like this.
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Date of stay: January 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I want desperately to love this hotel. The truth is that it fails in too many ways. We stayed for 5 nights, and not once did our room get cleaned, and we had to call and ask for new towels and toilet paper (which I had to go down and get myself). The elevators didn’t always work, and basics like laundry were in their one non-ADA compliant building. The breakfast they offered was a burrito or a sandwich so if you pretty much don’t eat eggs or pork you don’t get that most basic of hotel amenities. Lack of water pressure and some basic maintenance was needed as well. The worst was the parking. You pay $17-$19 per day to park, but the truth is it’s sketchy at best. We were in building 6 and the day we checked in we couldn’t even get our little car into a spot because not only were the spaces too small but they had garbage and construction materials taking up over half the garage. This was a fairly pricey hotel, so to be nickel and dimed to death for poor parking and non-existent services, seems like a bit of a waste. It’s a gorgeous property and the rooms are nice enough. It’s a great location if you want to stay in a smaller area but still have some options, but they either need to step up to make it worth while or drop their price. Transparency on the exorbitant fees, and better parking options are the most needed things for this location.
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Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kirsten Cline, Guest Services / Front Office at Best Western Plus Hacienda Hotel Old Town
Responded Jul 3, 2021
Dear Bloodnroses, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Our apologies about all the inconvenience we have caused you all throughout your stay. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience in the future. Sincerely, Best Western Plus Hacienda Hotel Old Town/ MOD MF
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Very disappointed. Paid extra for a room with a city/bay view. Received a room that had a view of the next buildings roof and the tree in front of our room. The rooms are in need of a serious upgrade. Paint peeling in the bathrooms, decor very outdated, pillows are like rocks, ice machine missing parts, even though we had two sinks and a bathtub our room came with one bar of soap. Kleenex dispenser had one tissue left in it. TV is an old LG flat screen. Was very disappointed when I walked in, expecting much, much more from a Best Western.
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Review collected in partnership with Best Western
Date of stay: March 2020
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from bwhh_customercare, General Manager at Best Western Plus Hacienda Hotel Old Town
Responded Mar 10, 2020
We’re sorry to hear that not all your Best Western expectations were exceeded. It’s never our intention to disappoint our guests. Your feedback is being reviewed by the appropriate hotel teams to determine how we can eliminate this room dissatisfaction next time. We’re continuously improving our hotel, and do hope to have another opportunity to win your loyalty. As much as we want to be a hotel for everyone, we know we can’t. Different people value different things. But, our hotel is normally known as a comfy home away from home with an eager to please staff! Safe travels! Kindly yours, Best Western Plus Hacienda Hotel Management
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I took a tour group of 50 guests to attend at this property. The hotel is situated in eight separate buildings with distinctive Mexican Hacienda style architecture, but all with elevator access. Housekeeping was provided e Rey second day but laundry and toiletry items were always available. Our room was spacious, almost suite size. The common Plaza, pool areas and city outlooks are magnificent.
We dined at the outstanding Tequila Factory & Restaurant with spectacular rooftop views of San Diego’s Old Town, great and generous breakfast buffet and authentic Mexican cuisine at reasonable prices.
We held a presentation meeting and a catered buffet dinner here, both including projected presentations. Sales Director Lynn Allen quickly and efficiently transmitted all of my instructions to hotel staff including a last minute request for 46 box lunches. Her billing explanations weee clear, transparent and final charges weee east to settle (not always the case with some hotels). The meeting rooms are on the smaller side so this property as it pertains to groups is best suited for smaller groups or family events such as ours (up to 50 or so guests). Our group did get first class treatment.
So I would highly recommend this property for families or smaller group events.
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Date of stay: August 2022Trip type: Travelled on business
Room Tip:Check prices before booking. They are highly variable.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Best Western Hacienda Hotel Old Town, Guest Services / Front Office at Best Western Plus Hacienda Hotel Old Town
Responded Sep 4, 2022
Dear robertnM6466DV, We appreciate you staying with us. We look forward to your next visit! Sincerely, Best Western Plus Hacienda Hotel Old Town
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The hotel has such lovely ambiance. The plants and flowers and view of San Diego are spectacular. The rooms are dated, and you may actually have to climb a lot of stairs to get to your room. The dinner is nice but avoid the breakfast buffet. If you want your room cleaned and freshed up you need to remember to request it, it's not automatic. But other than that its an exceptional value. My grandson loved the heated pool.
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Review collected in partnership with Best Western
Date of stay: April 2022
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Best Western Hacienda Hotel Old Town, Guest Services / Front Office at Best Western Plus Hacienda Hotel Old Town
Responded Apr 26, 2022
Dear zos8619, We appreciate the 4 stars rating you left us. We are glad you enjoyed your stay. Thank you for choosing us and we are looking forward to having you again in the future. Sincerely, Front Office Supervisor MF Best Western Plus Hacienda Hotel Old Town
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The grounds and location of this hotel are great. Our room was spacious, but had a bit of a musty smell. Furnishings are old and worn. Bed comfortable. Lots of hot water. Our room was only cleaned once during our 4 night stay, and that was only because we called the front desk on the 2nd morning to ask that it be cleaned. Front desk argued with me saying that housekeeping wasn't cleaning our room because the Do Not Disturb sign was on the door (it wasn't). Remote had dead batteries, TV reception would intermittently lose its signal, internet was hit and miss. Shuttle from airport is $8 PER PERSON. Parking in the hotel's garage is $20 per night--$15 if you are a Best Western member (I was). No complimentary breakfast at this hotel, but restaurant upstairs has a $15 breakfast buffet. There is coffee and tea in the lobby and a small coffee pot in the guest rooms.
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Review collected in partnership with Best Western
Date of stay: October 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Friendly, helpful staff. On-site Mexican restaurant was delicious! Near airport (though airport shuttle only words on weekends due to covid). We would stay here again. *The only problem we had was with other guests. Our room was between 2 rooms, whose families either new each other or decided to party together. They propped their doors open so they could easily access each other's room. Some stood in the doorway and we could easily hear them talking and laughing. At 10:30pm my husband got up and nicely asked them if they wouldn't mind closing their doors. Which they did... and then proceeded to continue their party outside in the open courtyard, just outside our door. We were going to call security, but because of the unsettling times we are currently living in, we were honestly afraid of what the partiers might do. Around 1:30am they finally disbanded. We couldn't have been the only ones to hear them. The entire hotel has exterior entrances to guest rooms and not sure how security didn't hear them either. I'm all for having a good time, but not when we have to get up at 4am to catch a flight.
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Review collected in partnership with Best Western
Date of stay: August 2020
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kirsten Cline, Guest Services / Front Office at Best Western Plus Hacienda Hotel Old Town
Responded Jul 26, 2021
Dear RetiredTraveler99, Thank you for the nice review of your recent stay at the property. We appreciate your feedback. We hope to see you again soon. Best regards, Best Western Plus Hacienda Old Town/ MOD MF
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Pros: Great location in the center of Old Town with easy walking distance to local restaurants, etc. Cons: Over priced with added on charges for parking and breakfast. The breakfast buffet had a limited selection and the food was just barely warm. The coffee was just warm also. The rooms are not well sound insulated and it was hard to sleep due to the guest next door talking for hours on his phone and we could hear the entire conversation through the connecting door to our room.
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Review collected in partnership with Best Western
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from bwhh_customercare, Manager at Best Western Plus Hacienda Hotel Old Town
Responded Feb 8, 2020
We want all our guests to have a fantastic stay. In your case, we’re sorry to hear we were not successful in accomplishing our goal of total guest satisfaction. While happy that our location in the heart of Old Town made saying convenient to everything, it sounds like there were a couple areas that left something to be desired. We’re working with the perspective departments to improve the ways we understand and meet guest’s needs at check-in and throughout the stay. We hope that with these improvements, we can restore your faith that your experience will match the many guests that leave with happy memories. While here, don’t hesitate to let the team know if there is something that would enhance your experience, or if you have a concern. We’ll look for a quick remedy. We hope you won’t let this experience keep you from staying again. Feel free to call our front desk directly for your next reservations. That way we can ensure your travel needs are taken care of. You’ll also get the best rates we offer. Safe travels! Kindly yours, Best Western Plus Hacienda Hotel Management
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There are more places to choose from in the San Diego area.
PRICE RANGE
C$255 - C$371 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western hacienda hotel old town san diego, best western san diego, san diego best western
LOCATION
United StatesCaliforniaSan DiegoOld Town
NUMBER OF ROOMS
197
Prices are provided by our partners, and reflect nightly room rates, including any mandatory fees. Taxes not included. Please see our partners for more details.
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Are there any historical sites close to Best Western Plus Hacienda Hotel Old Town?
Many travellers enjoy visiting Mormon Battalion Historic Site (0.1 km), The Homecoming Statue (4.9 km), and Gaslamp Museum at the Davis-Horton House (5.7 km).
