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Wongchez
Calgary, Canada

Fly fishing Cayo Coco after COVID 19

Reviewed Apr 29, 2022via mobile
This was my third time to this resort but the first time back since the pandemic hit, so there was a two year gap between trips. The resort itself is relatively unchanged, with the exception of a number of buildings that are still damaged from their last hurricane over a year ago. The main difference is that the quality of the food has gone down hill. Quite often the items in the buffet were cold and you could tell it was left over from the day before. I went on this trip with my son and our main purpose was to go fly fishing. As it turns out the weather didn’t really cooperate much as it was very windy all week. Also the massive delay issues with Sunwing caused us to lose an entire day of our vacation. We did however make the best of it and fished every day and caught fish. For anyone that’s going to Cayo Coco to fish, know that there have been some changes to the area for you options in fly fishing guides. The company known as Avalon has now extended its diabolical reach into the Cayo Paradon area and has laid claim to exclusive rights to guide there. Local guides like Dunesky and Alex with Marlin have been forced to relocate north to the Cayo Guillermo area and others like Orlando are now only walk and wade guides. The day that we went out with Orlando, four Avalon thugs showed up in matching blue Avalon company shirts and tried to intimidate us and told us we were not allowed to fish that area, dispute the fact that Orlando was told by his bosses that we were. After realizing they could scare us off, they left. People need to start boycotting Avalon, this type of threatening elitist behaviour should not be tolerated. As far asIm concerned, I will never book a trip with Avalon for this reason. Anyone that does is encouraging this type of behaviour.
The resort remains a good launching base for fly fishing opportunities in the Cayo Coco and Guillermo area offering clean, affordable accommodations. Hopefully in time their food quality issues will improve as the effects of COVID 19 slowly dissipates. There also free wifi now at the resort and you don’t have to buy the one hour wifi cards like you used to, however the wifi only works in the lobby area. The DYI fishing at the resort beach is still okay in either direction.
Date of stay: April 2022
Trip type: Travelled with family
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Director General, Owner at Memories Caribe Beach Resort, responded to this review
Responded Apr 29, 2022
Dear Wongchez,
First of all, we thank you for choosing us as your destination in the Caribbean to enjoy your well-deserved vacations. Our goal is to provide our guests with a pleasant stay, hoping only for your satisfaction. We regret to know that your stay was not entirely pleasant due to the aforementioned. For this reason, we guarantee that we will proceed to address each of your concerns with the corresponding departments, to implement corrective actions where necessary. We sincerely hope to have the pleasure of welcoming you again on a future occasion.
The warmest greetings,
Gerente general.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    924 - 929 of 8,807 reviews
    Reviewed April 27, 2022 via mobile

    My wife and I just returned and for a Cuban resort this is definitely a 5 star. It’s a smaller resort which we loved as there was less walking, and you were able to meet so many people to enjoy. I highly recommend Diamond club as the boys at the private bar and food will look right after you. The beach was amazing, much nicer than any we have seen in Mexico or the DR. Our honeymoon was in St Lucia and this beach was nicer. You will not have an issue finding a lounger at the pool or the beach as they have guys there to set them up for you when you arrive. The drinks were great on the beach but there was only beer, tequila and rum which we were fine with. Beans cafe is a really nice spot for a coffee or ice cream and Yusmilba is fabulous. Made us the best Spanish coffees and cappuccinos we have ever had and was so pleasant to get away from the busy pool bar. This is a great resort for over 30 year old couples. If you are young and want to party this is not the place. You will still have fun if you come in a group but there isn’t much nightly entertainment and most people are over 35. Many older returning people which is great to see as well. I highly recommend any room between 3201 to 4302. These are close to the beach bungalows and have outdoor showers and indoor showers. They are all renovated as well. If you want hot water I recommend trying the cold setting in the shower. If you want more water or beer each day make sure you empty it. If you need a new beach towel simply bring it the the beach club guy at the pool. Many of these poor reviews are because people did not know. The a la cartes can be hit and miss, one night there were options beef, chicken, fish and the other night it was just fish so some were upset by this which I understand. As for tipping simply tip in American bills or Canadian bills. No need to exchange. We didn’t take it but many people recommended the catamaran as well as the moped rentals. As for distance to the airport it’s about 15 or so minutes in a very nice bus and you can buy beer. We wish there would have been some more nightly entertainment as they do have a beautiful stage area but it was mainly just one guy who was great and vacationers dancing on stage. I must admit it included me a couple times as well haha. We will definitely be back. I would not get a room facing the lake, I would get the ones close to the beach or facing the pool or lagoon. The pool is loud though, music all day. The bungalows by the beach again are super nice and great location. Wifi only works in the lobby but it works great there with no issues. Again we highly recommend this resort for the over 35 couples or small groups, family crowds.

    Ryan and Sara

    Room tip: Bring bug spray for days when there is not much wind. Stay off the beach at night as bugs can be bad.
    Date of stay: April 2022
    Trip type: Travelled as a couple
    1  Thank Pollsie16
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Director General, Owner at Memories Caribe Beach Resort, responded to this reviewResponded April 29, 2022

    Dear Dear Pollsie,
    First of all, thank you for the time you took to express his beautiful words about her stay with us. It fills us with emotion to know that we met her expectations. Our beach undoubtedly takes the prize of being one of the most beautiful! Thank you for being able to appreciate it. We are glad to know that you liked our service, food and staff. Our entire team will be immensely happy to hear your review. We are anxious to see you again at your home in Cuba.
    Sincerely,
    General manager.,

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed April 27, 2022

    My name is Al Hadida and I’m privileged to afford and stay in any hotel around the world.

    I’m on here to write this review about a property that I have come to love and frequent very often.

    This year for example I’ve stayed at Memories Flamenco Beach Resort for four magnificent months.

    I’ve been to all the hotels around Cayo Coco Cuba but the one that stands out from the rest has always made me come back to Memories Flamenco Beach Resort.

    This is a hotel that the name speaks for itself I’ve always had some of the best memories that happened to me here.

    Alba the manager treats me like a king and all the other guests, the food is amazing for Cuban standards and the hospitality is fantastic.

    Cuban people are amongst the best and warmest hosts in the world so to Alba the manager of Memories Flamenco Beach Resort and all the rest of her amazing staff…kudos!… Alba, you are simply the best!

    Date of stay: April 2022
    Trip type: Travelled solo
    Thank K631BFjs
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Director General, Dueño at Memories Caribe Beach Resort, responded to this reviewResponded May 16, 2022

    Dear guest,
    I would like to thank you on behalf of the entire hotel team for taking the time to tell us about your experiences. It is very nice to hear that our guests had a wonderful vacation with us. What makes us happiest is knowing that all our staff were so attentive and took great care of you during your stay. Your happiness is our top priority. We are sure that all our workers will be happy to hear your message of thanks.
    Thank you very much for choosing us. We hope to see you again soon. To be honest,


    General manager.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed April 25, 2022 via mobile

    My wife and I just returned from a 2 week vacation in April/2022.. The weather was nice and warm, a little windy, but fantastic otherwise.

    I had planned to renew our wedding vows on our 36th Anniversary as a surprise for my wife.
    With the help of the wonderful staff, aff at the resort, managed to pull it off, on the beach and she said yes.
    All of this ceremony was made possible and mostly planned by the wonderful Ladies of Memories Caribe.
    A specia table and dinner was set up for us at the Mediterranean restaurant with champagne and a fantastic meal.

    My heart and a special gratitude go out to so many of the staff. Ileiny Padrón,Tahimis Labrada Gutiérrez, all the ladies in public relations and customer service, I can not thank yous enough, Zuzel Garcia, Susel Calvo, and so many others. My live to yous always.

    Now, about the resort itself.. The accommodations are great, the beach is amazing. We ate well every night between 3 special dinners and the buffet, the food was probably the best we,ve had so far in Cuba.

    And the service, omg, was above and beyond. We have made so many new friends and connected with some old friends that we ve met before.

    This is a smaller resort so meeting and making new friends is very easy because of the laid-back atmosphere.

    From the receptionists to the wait staff to the maids and gardeners, cleaners and the rest of the staff, everyone is friendly and helpful.

    I will say that we,ve been to Cuba 11 or 12 times now and by far, this is our favorite, so much so that we are going back in June.

    Love Memories Caribe in Cayo Coco.

    Date of stay: April 2022
    Trip type: Travelled as a couple
    1  Thank waynekX5478YC
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Director General, Owner at Memories Caribe Beach Resort, responded to this reviewResponded April 29, 2022

    Dear Wayne King,

    Thank you so much for taking the time to share your wonderful experience with us.
    Guaranteeing wonderful experiences is the most important goal we seek to achieve. Your satisfaction is our reason for being and what shapes our daily actions, offering quality services and facilities that adapt to your preferences. We are pleased to know that our great Memories team was to your liking, especially Tita, Ile, Susel and Zuzel who will be very happy to read your words.
    It would be a pleasure for us to welcome you again in June at his home in Cuba.

    Sincerely,
    Gerente general.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed April 25, 2022 via mobile

    We just spent two weeks at Memories Caribe in Cayo Coco. I really love this resort it was a small resort so I didn't have to walk far to get to the beach or the lobby. The resort is still doing all the safety protocols for covid. The food was really good there are some shortages but there was still lots to eat. There is a coffee shop Beans that has really good ice cream and specialty coffee. There was no vodka a couple of day but the bartenders made other drinks that were even better. We had a renewal of vows on the beach which was amazing. Special thank you to Ileiny Padrón and Tahimis Labrada for helping my hubby pull off the secret ceremony. Every staff member went above and beyond from maids to gardeners to bartender and entertainer, everyone has a smile and a warm greeting. I can't say enough good things about my experience at this resort. I will definitely be returning soon.

    Date of stay: April 2022
    Trip type: Travelled as a couple
    Thank kellyking29
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Director General, Owner at Memories Caribe Beach Resort, responded to this reviewResponded April 29, 2022

    Dear Kelly King,

    Thank you for choosing Memories Caribe for your recent vacation and for taking the time to share your experience with us. We are pleased to read your comment highlighting the human quality of our Memories star team! We work tirelessly to satisfy and earn the loyalty of our guests and your words are proof that we are achieving our goals. All our staff will be happy to know that you remember us fondly. Especially Tita and Ileiny.
    It was certainly a pleasure hosting you and we look forward to welcoming you back in June for another memorable vacation experience.

    Greetings,

    General manager.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed April 24, 2022

    We stayed at the Memories Caribe from March 29 to April 5 2022. I will only discuss the hotel in this review. On arrival we were greeted by music and dance, and felt very welcomed. Check-in was quick and professional. We had requested building 21 as this was between the beach and the pool. This was ideally located. We have been to Cuba several times and always appreciate the hospitality of the staff. The room was clean and to our liking. The beach was what we expected the most beautiful beach in the world. But I digress. The Bar and buffet staff go out of their way to please.

    Tipping hint; purchase Cuban pesos with Canadian money to facilitate the process. It's about 200 pesos to a Canadian Dollar. We bring gifts for the person that takes care of our room. Suggestions are candy, soap, disposable razors, old smart phones, laptops, school supplies and anything you can think of. Money is not always the answer.

    Because of covid Cuba is still under mandates and we wore masks when entering restaurants and stores. No big deal we are used to it after 2 years.

    I would really like to go on about the beach but you just have to go there.

    IMO The breakfast buffet is as good any restaurant anywhere. We went to the snack bar for lunch every day and they had great chicken and tuna salad sandwiches. As well as some of the best burgers hotdogs and French fries anywhere.

    Dinner at the buffet was nice and there were plenty of choices. The wine was watery. The ala cart restaurants were tasty.

    The beach pizza was a nice snack and the beach bar as good as any. Great staff. A shout out to Wendy.

    A Nice treat was the churros on the way to and from the beach around 3 to 4 PM.

    The hotel store has a nice selection of rum and cigars.

    We found out where the no seems are. On departure day we had to fill out forms for immigration and customs. The WIFI is best in the lobby . The couches by the front of the lobby have no seems or mosquitoes hanging around. This can be avoided by sitting in the lobby bar to fill out your exit documents.

    I have one serious complaint; On departure from the hotel , the entertainment staff came out and sang "Memories" and made my wife cry .

    Room tip: between the beach and the pool 20 to 24
    Date of stay: March 2022
      • Value
      • Rooms
      • Service
    2  Thank MarisabelJohn
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Director General, Owner at Memories Caribe Beach Resort, responded to this reviewResponded April 25, 2022

    Dear John Piggott ,
    First of all, thank you for the time you took to express his beautiful words about his stay with us. It fills us with emotion to know that we met his expectations. Our beach undoubtedly takes the prize of being one of the most beautiful! Thank you for being able to appreciate it. We are glad to know that you liked our service, food and staff. Our entire team will be immensely happy to hear your review. We are anxious to see you again at your home in Cuba.
    Sincerely,
    General manager.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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