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BorderCollie0215
Sylva, North Carolina

Best Hotel, Will Definitely Be Back

Reviewed May 21, 2023
Hotel's Favourite
Stayed here for our 5 year anniversary getaway with our 2 year old. Hotel is in a great location and central to all the family attractions downtown and near many restaurants. The hotel staff, especially Christina, were so accommodating. When checking in online you can choose your own room, we lucked up and I chose one that had a balcony. Definitely recommend if you're looking for a central location that's in a good neighborhood. Room was very clean and bathroom was too, staff met all of our requests and needs as well. Pool was nice (and heated to the perfect temp!), a little small, but great for our 2 year old.

And I just want to give Christina all the kudos for being so helpful our entire stay. Especially when our son called 911 without us knowing. It was quite a trip. 10/10 service!

We can't wait to visit again!

Tip for those with toddlers: unplug your phone or move it out of reach, there is an emergency button that dials 911 direct!
Date of stay: May 2023
Room Tip: Parking can be tricky, but plenty of parking after 6pm. Before then it is a shared city lot.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michelle Malone, General Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review
Responded Jun 13, 2023
Dear Bordercollie,

We are so happy that you enjoyed your stay and your 5 year anniversary with us. We love knowing that our guests are so pleased with us that not only will they return but also help by sharing their experience on Trip Advisor. We look forward to seeing you back on number six and many more.

Best Regards,

Michelle
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,181)
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Reviewed May 21, 2023

Absolutely outstanding service. We were here for Ironman Chattanooga 70.3 and they were more than accommodating. The entire hotel was immaculate and updated. Every staff member - from front desk, chef, to maintenance was extremely friendly and helpful. They went out of their way to make sure athletes and family members had what they needed. We will definitely stay here every time.

Date of stay: May 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Leslie W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michelle Malone, General Manager at Hilton Garden Inn Chattanooga Downtown, responded to this reviewResponded June 13, 2023

Thank you LeslieW,

We appreciate your review and the fantastic comments about our hotel. We are so happy that you enjoyed your stay and we look forward to seeing you again very soon.

Michelle

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 1, 2023

Excellent experience with a Hilton Garden Inn. The service, cleanliness, and location are great at this hotel. We only stayed one night but every associate was pleasant and helpful. You’re literally A minute walk to the discovery museum, climbing gym and river walk.

Date of stay: April 2023
    • Value
    • Location
    • Service
Thank Rdesi8
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michelle Malone, General Manager at Hilton Garden Inn Chattanooga Downtown, responded to this reviewResponded April 13, 2023

Dear Rdesi8,

Thank you so much for taking the time to review our hotel. We appreciate the kind comments and look forward to seeing you again soon.

Michelle

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 21, 2023 via mobile

This hotel was great! The room was clean and very well located. The staff was exceptionally helpful and always friendly. The breakfast was very tasty and the staff here made our experience very nice. The parking is very convenient and safe. I would not hesitate to stay here when in Chattanooga.

Date of stay: February 2023
Trip type: Travelled as a couple
Thank Joseph S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michelle Malone, General Manager at Hilton Garden Inn Chattanooga Downtown, responded to this reviewResponded April 13, 2023

Dear Joseph,

We are so happy to know that you enjoyed your stay fully with us. Thank you for taking the time to review and let others know. We appreciate the feedback and look forward to your next stay with us.

Best Regards,

Michelle

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 11, 2023

Recently went to Chattanooga with 3 other couples to attend a concert with at the Walker Theatre which is walking distance from the hotel. The hotel staff were very welcoming and helpful. Breakfast was excellent and the breakfast staff very courteous and attentive. Room was very clean and in excellent condition! Would highly recommend this hotel for your visit to Chattanooga.

Date of stay: March 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Pantherfan13
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michelle Malone, General Manager at Hilton Garden Inn Chattanooga Downtown, responded to this reviewResponded April 13, 2023

Dear Pantherfan,

That is a great theatre, and we are so happy that you chose to stay with us to enjoy your evening. Thank you for sharing your comments and feedback regarding your stay with other travelers. We look forward to seeing you on your trip to our Scenic City.

Michelle

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 2, 2023 via mobile

We had a terrific stay. Our room was very clean, the staff was exceptional and friendly. The location was perfect - many restaurants and spots for a nightcap within easy walking distance. The riverfront, with its views and 13-mile walkway, was just around the corner as was the Tennessee Aquarium. Many folks were enjoying High Point, a climbing venue for all ages , and the Creative Discovery Museum was literally next door. I was very impressed with the hotel and with downtown Chattanooga.

Date of stay: March 2023
Trip type: Travelled as a couple
Thank LauraJean49
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michelle Malone, General Manager at Hilton Garden Inn Chattanooga Downtown, responded to this reviewResponded April 13, 2023

Dear LauraJean,

It makes us very happy to know that you enjoyed your stay with us. Thank you for sharing your feedback to let others know that they should try us out. We can't wait for you to visit us agin.

Michelle

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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