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Kirk

Very Good Location and Experience

Reviewed Sep 12, 2021
Our experience overall was very good and we would stay here again if visiting the area in the future. Location is good, especially if you are traveling with children (the Creative Discovery Museum is next door and the Tennessee Aquarium is very close) and if attending a Chattanooga Lookouts baseball game, AT&T Field is adjacent to the hotel parking lot (for those interested in local history, there is an interesting historical marker at the top of the hill behind the hotel that is within easy walking distance).

As far as hotel condition, our experience was generally positive. While some wear and tear was observed (worst we saw was a chipped toilet tank lid in the room), condition was fine and our room and the lobby were clean and nice. Beds were comfortable as well.

Staff was friendly and the bartender offered some great advice on restaurant options and how to get there.

The person working valet parking was on break when we arrived, so we self-parked (same price as valet), but the parking was in front of the lobby main entrance, easily accessible, and plenty of parking available.
Date of stay: August 2021
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Reviews (1,181)
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Reviewed September 9, 2021 via mobile

This HGI is close to everything for tourist visiting Chattanooga. Walk to the Aquariums, Discovery Museum, Puckett’s, Hennan’s and I Max theater. Friendly staff, clean rooms, good enough breakfast given Covid rules, prompt valet. Oddly we watched loud racing cars on the downtown street at night but other than that, the location and hotel were great

Date of stay: September 2021
Trip type: Travelled as a couple
Thank Cvilltrvlr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 7, 2021

I was extremely dissatisfied with the way the room looked. Seems that they do not clean the rooms very well. Staff is nice downstairs and dining area. Everything great except for the cleanliness of room. Also very outdated.

Date of stay: September 2021
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Review collected in partnership with Hilton Garden Inn
Thank tlc0149
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrea Anderson, General Manager at Hilton Garden Inn Chattanooga Downtown, responded to this reviewResponded September 23, 2021

Dear Guest,

Thank you for your comments regarding your recent stay.

Please accept our apologies that we did not meet your expectations with the cleanliness of your room. Please know that we take these comments and will definitely work with our team to improve.

If your travels bring you back to the Chattanooga area, please reach out to me directly.

-Andrea

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Reviewed August 30, 2021

Stayed at this hotel for a few months while working in Chatt. It’s not an extended stay, but with all the amenities and it’s perfect location, this place was the right choice for a stay longer than two nights.

Date of stay: May 2021
  • Trip type: Travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank lterry3
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brandi Paris, Revenue Management at Hilton Garden Inn Chattanooga Downtown, responded to this reviewResponded September 13, 2021

Dear lterry3,

Thank you for your 5-star review. We are excited to hear you enjoyed your stay and our great downtown location. We hope you will stay with us again soon.

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Reviewed August 29, 2021

We stayed at this hotel during a visit to our daughter at UTC. We feel at this price point the hotel itself could have been better. Service was great. But things like the paint flaking on the room doors, dirty carpets, broken exterior door lock(a new one was added, but the old one just hung there, unsightly). We will choose a different Hilton property on our next visit.

Date of stay: August 2021
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Review collected in partnership with Hilton Garden Inn
Thank 903jessef
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 24, 2021

Comfy beds and Loved my room with a large balcony overlooking the city. I also loved how close it was too the aquarium and river. Just about a six minute walk. I only wish the hot tub would have been open because this was our main reason for booking.

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Garden Inn
Thank mel0dy53
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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