This hotel is a dump. The room was dirty and grungy, the floor hadn’t been mopped since the last guests, there were moldy corners in the bathroom, the bathroom floor was spongy with obvious water damage, the pullout couch bed dropped tons of crumbs and crud on the floor, and whoever painted it last was obviously high. Not just one person/groups’ fault, either. There were obvious failings on the parts of construction, maintenance, and housekeeping.
Dear Guest,
Thank you for your comments regarding your recent stay.
Unfortunately, due to the fact that we cannot identify your stay by name or room number, please contact me directly to discuss the condition of your room.
Our goal, as with every guest, is to ensure that the room is at the highest level of cleanliness and guest service.
Thanks!
-Andrea
I am a Hilton Honors member and have a high expectation for all Hilton properties. This one was okay. It is central to many attractions in Chattanooga so that is a plus. Bagged breakfast has okay. I did not appreciate the parking fee which I felt should have been part of the room rate.
Dear Guest,
Thank you for your comments regarding your recent stay.
Unfortunately, due to the fact that we do not own the parking lot that is located behind the hotel, we must pay for each space that is used by our guest, please know that is why there is a fee assoicated with parking a vehicle.
We look forward to seeing you on your next visit to Chattanooga!
-Andrea
This was a good place to stay. It was very clean. There was a stain/black mold looking stuff around the air vent. It was quiet. The parking is a disaster. You have to valet and pay unless you want to park on the street. There is not enough room with people coming and going. It would be easier to park yourself in the parking lot across from the hotel. They will not even let you go get your car if you valet. You have to stand and wait when it would be quicker to walk to the parking lots. The valet guys were super nice and efficient and always offered a hello. It was frustrating to see the front desk employees not wearing their masks properly. It doesn't go around your chin. Otherwise everything was clean.
Hello,
We are happy your stay was enjoyable! We just started valet parking September 1st, so it is still a learning curve for us. We are glad though that they offered a hello! That was one of our reasons for moving to valet. We want every guest noticed and to feel important. I am sorry staff fell short of proper mask wearing and we will ensure we continuously monitor to protect both our staff and guests. We would love to have you come back again!
Thank you,
Lauren
Family traveled here to enroll student in University of Tennessee. Hotel was nice and clean. Bagged breakfast. Andrea at the front desk was outstanding. She was courteous and efficient. She was also very kind to my little granddaughter who was with us.
I would recommend this hotel.
Dear NikitaAtlanta,
We are so happy you enjoyed your stay with us! We are especially happy to hear Andrea was so helpful and courteous to you.
Thank you so much for your kind words, and we look forward to seeing you again in the future!
Thank you,
Brandi Paris
Can’t beat the location! The breakfast was super tasty too, nicely done there. Parking was a little of a challenge - huge pickup trucks with trailers took up 4-5 spots each, leaving the lot full at night which was frustrating. The rooms could use some upgrades, and it was frustrating to see so many people without masks when the county requires masks and there is good signage.
Dear DaveyOnON,
Thank you for your review of your recent stay with us. We are happy to hear that you enjoyed the breakfast. We do apologize for the parking inconvenience. We do hope you choose to stay with us again the next time you are in Chattanooga!
