Niagara Riverside Resort, BW Premier Collection
Niagara Riverside Resort, BW Premier Collection
7001 Buffalo Ave, Niagara Falls, NY 14304-4001
Full view
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Room & Suite (139)
Dining (38)
View prices for your travel dates
C$221
Get rewarded with One Key
C$232
Fully refundable before Tue, Jul 30
C$263
C$168
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About
3.5
#19 of 52 hotels in Niagara FallsLocation
Cleanliness
Service
Value
Niagara Riverside Resort, situated on the waterfront, is perfect for weddings, vacations, or business. Our hotel has 141 rooms, 8,900 sq ft of meeting space, an indoor pool, and free wifi.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Pool / beach towels
Indoor pool
Heated pool
Restaurant
Banquet room
Meeting rooms
Baggage storage
Non-smoking hotel
Outdoor furniture
Picnic area
Sun terrace
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Room features
Air conditioning
Desk
Room service
Telephone
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
Iron
Wake-up service / alarm clock
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
River View
Green
Languages Spoken
English
Hotel links
Special Offer:Book Now! Stay 3 Nights Get 10,000 Bonus Points!
Location
7001 Buffalo Ave, Niagara Falls, NY 14304-4001
Getting there
Buffalo Niagara Intl Airport
25.3 km•
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Niagara Falls Intl Airport
4 km•
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Rental Cars
11 Restaurants
within 1 kilometer
2 Attractions
within 1 kilometer
Reviews
3.5
971 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Niagara Riverside Resort, BW Premier Collection, presents a mixed bag for guests, with service quality ranging from friendly to unresponsive. While the scenic views and room sizes are commended by some, cleanliness issues and subpar amenities in rooms have been a downside.
The pool area stands out for its cleanliness, yet opinions on the overall amenities and maintenance are divided. The hotel's atmosphere is generally pleasant, but its isolated location and additional fees have led many to question its value.
Location
Isolated
Atmosphere
Scenic
Rooms
Neglected
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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Detailed Reviews
To start off, there were some things that were really nice. The hotel's restaurant had great food, the waitress was very kind and helpful with choosing a beverage, they are good with COVID restrictions and its location was close to many food places, the outlet, the falls, and other spots. The bed was comfy and big. The things that were disappointing were for one, the view was beautiful but we did also have a view of the A/C unit right in the middle of it so that was kinda annoying. One of the lights didn't work in the room, the bathroom was really small. The sink and mirror are on the outside so it's just a small toilet and bathtub. The fridge was unplugged, and we weren't told,so we had to wait like the whole first day for it to get cold and be able to put the food in once we found the cord. I'm not sure if the housekeepers disinfect the rooms so we took it upon ourselves to do so. We had to go to the front desk 2 or 3 times because the keys kept locking us out when we were gone all day. Not a big deal, just inconvenient. Overall it was a nice but could use a little revamping.
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Date of stay: November 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
After being turned away by two other Four Points by Sheraton hotels in Niagara, we were dismayed on arrival to find we were booked into this hotel about 20 minutes away from the main Canadian Niagara Falls attractions. Desmond on reception greeted us warmly and allocated us a lovely river view room on the 4th floor. Most other restaurants around were closed as out of season so we used the hotel restaurant for breakfast and dinner. Both really good value for money and the homemade pizzas were large enough to share!
If we hadn’t had a rental car we would have been very disappointed at the location of this hotel. However if you were staying on the US side of Niagara then a great little find although we ended up paying a toll to go into Canada each day.
We had an ice making machine located next to our room and could hear ice being made all night- we reported it to reception the next day and apparently someone had played around with the timer as it should have been off during the night and was sorted.
Good value hotel, exceptional restaurant and if location for the Falls isn’t important then we would recommend.
If we hadn’t had a rental car we would have been very disappointed at the location of this hotel. However if you were staying on the US side of Niagara then a great little find although we ended up paying a toll to go into Canada each day.
We had an ice making machine located next to our room and could hear ice being made all night- we reported it to reception the next day and apparently someone had played around with the timer as it should have been off during the night and was sorted.
Good value hotel, exceptional restaurant and if location for the Falls isn’t important then we would recommend.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Well I stayed with Niagara by Riverside for 3nights and on day 1 noticed the corner stand lamp was leaned over the wall and the ceiling had Cobb webs and leakage black stains. Also the bath ceiling had it. I requested reception for upgrade being a Rewards member on day 2 as the previous night's big wedding party guests left, but they mentioned no rooms available. The housekeeping requested didn't vacuum the floors, change bath towels and refilled coffee for 4ppl as we stayed in 2 queen bed suite. I hope I get the reward points atleast from this stay. Also parking is $10/day even for guests which was crazy as this is the first time I had paid, even Chicago, NYC hotels don't have these kind of policy.
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Review collected in partnership with Best Western
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel's Favourite
The restaraunt Bella Vista inside this hotel is amazing, beautiful views and really good food! Homemade pasta that was delicious. Anthony waited on us and was amazing explaining everything we didn't understand on the menu and the specials. Thanks Anthony!!! We had a great time!
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Date of stay: August 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My mom and I stayed there this past weekend and first of all we requested a river view room and got a parking lot view. Then when my mom used the shower in our room we had very little hot water it was almost cold. There was no microwave in our room. There was no free breakfast offered or at least offer a voucher for a discount on breakfast in the restaurant. My mom was overcharged almost 40 dollars but at least the staff fixed that. Also its ridiculous that you have to pay 10 dollars a day for parking in the hotel parking lot. I have never been to any other hotel that does this. We will take our business elsewhere.
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Date of stay: September 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Upon checking into the room, our room had clothes from the previous guest in it. We had to kill bugs on the walls and in the bed. The pool was freezing even though it was stated it was a heated pool. The breakfast 'buffet' had 4 items and all of it was cold. We had to request our room to be cleaned again because I felt it wasn't actually cleaned.
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Review collected in partnership with Best Western
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I have stayed in many hotels around the world and would rate this hotel as one of the worst. The only redeeming feature was the reception staff who are trying hard but are not backed up by their management.
The front doors to the hotel have not been cleaned in a long time. The carpets in the foyer are filthy. The outdoor paths to the boat dock are covered in bird droppings.
On entering our room we found the toilet was blocked. I returned to reception and asked for it to be fixed. I did this as the phone did not work. 30 minutes later maintenance arrived and proceeded to plunge the toilet. In doing so they spilled water onto the floor. This was wiped up with toilet paper only with no cleaning. I had at this time returned again to the front desk and requested another room. On leaving the room we could hear the workers saying “they got what they wanted another room”
This room turned out to have a view of the car park rather than the water view we had paid for. The room itself had a door to the bathroom that would not close,a tv that did not work, and a loose toilet seat not attached to the toilet. The room itself was grotty. The air conditioning grill was partially plugged with dirt and the bathroom had body hair on the floor and in the bath drain. The room furniture was very worn and tired. The bed was in desperate need of replacement.
The dispensers in the shower were empty with 3 small bottles of conditioner left as replacement.
After having checked out of the hotel and left I examined my bill and noted I have been charged for 2 nights parking. I had told the staff I did not have a car. I am still waiting for a $20.00 refund. The hotel itself is located a fair distance from the attractions and I can see no justification for this charge.
In summary an unpleasant stay
The front doors to the hotel have not been cleaned in a long time. The carpets in the foyer are filthy. The outdoor paths to the boat dock are covered in bird droppings.
On entering our room we found the toilet was blocked. I returned to reception and asked for it to be fixed. I did this as the phone did not work. 30 minutes later maintenance arrived and proceeded to plunge the toilet. In doing so they spilled water onto the floor. This was wiped up with toilet paper only with no cleaning. I had at this time returned again to the front desk and requested another room. On leaving the room we could hear the workers saying “they got what they wanted another room”
This room turned out to have a view of the car park rather than the water view we had paid for. The room itself had a door to the bathroom that would not close,a tv that did not work, and a loose toilet seat not attached to the toilet. The room itself was grotty. The air conditioning grill was partially plugged with dirt and the bathroom had body hair on the floor and in the bath drain. The room furniture was very worn and tired. The bed was in desperate need of replacement.
The dispensers in the shower were empty with 3 small bottles of conditioner left as replacement.
After having checked out of the hotel and left I examined my bill and noted I have been charged for 2 nights parking. I had told the staff I did not have a car. I am still waiting for a $20.00 refund. The hotel itself is located a fair distance from the attractions and I can see no justification for this charge.
In summary an unpleasant stay
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Date of stay: September 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Accurate pricing was not communicated while booking on the phone. I asked what the price would be for two adults and two dogs. I was quoted $106 for the room with 2 adults and 2 dogs. Additionally, the walls are thin enough to the point i could hear the conversation in the next room, they didn’t seem to be speaking loudly. I felt i needed to whisper so my conversation would not be heard. The only reason for two stars is the room was clean and there was a place available for my dogs to run and poop bags available to use.
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Review collected in partnership with Best Western
Date of stay: November 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Booked through work site. When we arrived my card was charged for $100 for incidentals and 5 days later I still have yet to see the credit back to my account. Made reservations online for the restaurant weeks prior only to have them call and cancel two days before (Labor Day) because they were closed. When we got up to the room it’s very small. We had to spray the room because it had a old stale cigarette smell to it (and I’m a smoker and it stunk to me) we also had to kill 4, yes four big brown wolf spiders that were in our room. The beds are horrible. The “down duvets” are nasty with yellow stain and tint to them if you hold them up to the daylight. The pool looks like it has not been treated in a very long time. There is goose poop outside by the water so bad that you can’t even walk in the grass (my one year old son like to sit and play and couldn’t). Kids up and down the hallways at night. It was just bad. Oh and the local drug addict standing outside the 7-Eleven was a great touch to the neighborhood. Spend your money elsewhere. This place is just plain nasty. It has potential but obviously they don’t care at all.
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Date of stay: September 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This property is located right in the river with nice outdoor dining and lounging space. The food and service were really good too. The rooms were decent size and comfy beds but there is no daily maid service, the rooms are not vacuumed properly if at all, and we would not have stayed after changing rooms twice due to lack of cleanliness but the city was sold out
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Review collected in partnership with Best Western
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We rented a car and the motel has free parking and you can use the car to visit sites in Canada and New York. Tour buses do pick up at the motel. Use Greyline and ask for Ricky, he's great.
This parking lot is clean, well lit and maintained. This a Hotel not a Motel. That is a bargain price for a Hotel.
My husband and I are in need of a much needed get away are you close to the grayhound and the falls?
Sorry am not familiar with the greyhound. However the hotel is about a 10- 15 min drive the falls.
"Parking is $10/night I think it was $100 pet fee Checkin was 4pm, we got our room around 4:30."Read full review
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PRICE RANGE
C$220 - C$301 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
four points by sheraton niagara falls hotel niagara falls, 4 points by sheraton niagara falls
FORMERLY KNOWN AS
Four Points by Sheraton Niagara Falls
LOCATION
United StatesNew YorkNiagara Falls
NUMBER OF ROOMS
140
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Niagara Riverside Resort, BW Premier Collection
Which popular attractions are close to Niagara Riverside Resort, BW Premier Collection?
Nearby attractions include Grass Island (0.6 km) and Lasalle Waterfront Park (0.4 km).
What are some of the property amenities at Niagara Riverside Resort, BW Premier Collection?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Niagara Riverside Resort, BW Premier Collection?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Niagara Riverside Resort, BW Premier Collection?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Niagara Riverside Resort, BW Premier Collection?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Niagara Riverside Resort, BW Premier Collection?
Conveniently located restaurants include Bella Vista Ristorante, Jaco's Pizzeria, and Lasalle Yacht Club.
Are there opportunities to exercise at Niagara Riverside Resort, BW Premier Collection?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Niagara Riverside Resort, BW Premier Collection?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Niagara Riverside Resort, BW Premier Collection?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Niagara Riverside Resort, BW Premier Collection offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Niagara Riverside Resort, BW Premier Collection?
Many travellers enjoy visiting Chippawa Battlefield Park (4.1 km), Toronto Power Generating Station (7.3 km), and Carillon Bell Tower (7.4 km).