1st room smelled of smoke and some sort of bug on night stand. Rooms look nothing like online. Front desk doesn't answer the phone. Recvd no housekeeping even when requested. When housekeeping came, they only removed dirty towels that we put in a pile and garbage. Had to drive to front desk to request clean towels/washcloths. Horrible service-DO NOT STAY HERE!! When I complained, they "refunded" $69 which I am still waiting for.
Dear QnzScorp83,
Thank you for sharing the details of your stay at Wyndham Orlando. We know how important it is to have a clean and comfortable place to call home while traveling, and we apologize for any miscommunication you experienced during your time with us. In order for improvements to be implemented, your feedback will be passed along to our team. When you have time, please reach out to us directly at 407-351-2420 as we’d love to talk about your stay here further. Thank you again for sharing your thoughts with us; we look forward to hearing from you soon.
Sincerely,
Guest Relations Manager
Rust in the shower, mold/mildew in the A/C vent (strong odor), ants on the TV stand and wall. Small spiders in the bathroom sink and counter. We had to move to another room three times. Talked it over with the hotel manager and she was extremely rude and nonchalant about our horrible experience...
Dear dpowel810298,
Thank you for your candid review. We are very sorry to learn that your time with us was not the relaxing getaway it should have been. Customer service is our number one priority and we offer our sincerest apologies that your experience did not match this sentiment. As we are continually working to improve guest satisfaction, please rest assured your feedback will be passed along to our team. Thank you again for sharing your honest thoughts with us.
Sincerely,
Guest Relations Manager
The venue, food and AV services were excellent. I would especially like to commend Jorge Torres (Director of Banquets), Eduardo Rodriguez (Banquet Captain) and their staff were AWESOME! Also top notch was the AV Team headed by Cameron Pilz and included Taylor Thompson, and "Cam 2". Nick Brooke (Director of Operations) was also super attentive and made sure that everything was going well.
Dear Linda V,
Thank you for your kind words. We are thrilled to learn your conference went well, and that the venue, food, and our staff led to an enjoyable experience. Guest satisfaction is our top priority, and it is wonderful to learn we were able to fulfill your expectations. We would relish the opportunity to welcome you back for another amazing stay in the future. Thank you again for reviewing your time at Wyndham Orlando.
Sincerely,
Guest Relations Manager
This hotel is in desperate need of an update and better security. I moved my family out after one night as I didn’t feel it was a safe environment.
The room was very dirty. Tacky feeling carpets, outdated and utterly filthy under and behind furniture. There had been no cleaning under or behind the bed for some years.
The hotel is not fenced or gated so anyone can enter the property at any time or place. The grounds are basically wide open for any member of the public to roam. Guests were smoking weed at the poolside, throughout the resort buildings and the guests in our neighbouring room were smoking weed on the balcony and inside their room and their smoke was entering our room from the air conditioning unit and the connecting bathroom vent all night.
The pool was loud and groups were playing their own explicit music over the resort music. There was no security presence to challenge this.
I used the Laundry facilities at 9pm and felt very unsafe. The communal doors didn’t lock so anyone could enter the buildings through the night. People were hanging around in corridors and also in the outdoor spaces, especially so after dark. I suspected illegal activity taking place and felt threatened. Upon attempting to contact security, I discovered the phone lines in my room were faulty and there were no communal lines in the building.
This used to be a fantastic resort. Having stayed a number of times before, I am disappointed to see how the hotel has declined and I now don’t intend to return - which is a great shame.
Wyndham can correct this by refurbishing all rooms to match those featured in the website, improve cleaning, and most importantly invest in better security.
That said, the grounds are beautiful. Lovely ponds, plants, flowers and wildlife. The hotel has potential to return to it’s former glory but the staff need the necessary support and investment to get there.
Dear 80sbeachboy,
Thank you for detailing your experience. While we are delighted to learn you enjoyed our grounds, we are sorry to hear the rest of your experience was not up to par. We know how vital it is to have a clean and secure environment to return to while traveling, and we offer our sincerest apologies that your stay did not meet these expectations. Please rest assured that your feedback will be passed along to our team in order for improvements to be implemented. Thank you again for your candid review.
Sincerely,
Guest Relations Manager
The photos on here from 2015 are outdated. There is no hot tub by the large pool, the other hot tub is broken, the lagoon is not clear blue but dark brown and dirty, there is no shop or children’s park, there are only four sun umbrellas left and two of those are broken.
The rooms are dated and warn. The air conditioning in the rooms is hit and miss.
The room cleaning is very very poor and the bar staff are rude.
Cannabis was being used by the pool by some several times during our stay but security staff were never about when needed.
This was our second stay at this hotel. In 2018 is was much much better. Such a shame as the location is ideal.
Dear mathewsS1307VG,
Thank you for your candid review. While we are delighted to learn that your first stay with us was enjoyable, we are sorry to learn your second experience was not up to par. We know how important it is to have a clean and comfortable place to call home while traveling, and we offer our apologies that we fell short in this regard. As we are continually working to improve guest satisfaction, please rest assured that your feedback plays a vital role in this process. Thank you again for sharing your honest feedback with us.
Sincerely,
Guest Relations Manager
