When I first arrived, I waited for at least 5 minutes while the front desk attendant and another staff member completed their jovial conversation..neither which acknowledged my presence until after they were finished speaking. The room was subpar with yellow staining on the ceiling and walls, broken bathroom door handle, and part of the wall missing in the bathroom by the tub. The tub wall was not very clean and had mildew on it..and had been caulked to death with repairs. Pancake machine was down and not a very large selection for breakfast. Only gave 3 stars for its very close proximity to Universal.

The hotel was more expensive per night than the ones in Destin, Florida and Ocean City, MS. I didn’t visit Univeral or Disney this time as I was visiting family. The room was ok for the stay but not more than that. I know people come for the trip and not the rooms but I think it’s time for an upgrade. Front desk was a “good egg”.

I stay at this location at least a few times per year, since I'm a big universal orlando fan. The quality has varied from trip to trip - last time in Feb was fantastic. This time, it was ok. Nothing that bad, just noticed a definite decline in breakfast quality and offerings and a few operational issues in the room (lukewarm vs hot water, very low shower pressure, noisy ac compressor that kept me up).

I was only staying 1 night this time and didn't want the hassle of going down to front desk, changing rooms, etc, so just let it go. Again, nothing that serious- just not as good as my last stay.

I will say the room itself was very clean, checkin was on time as promised and overall, the rate they charge is a pretty good value for the area.

Tip: if you're a light sleepr, ask for a room with a newer or recently serviced AC. Some of their older rooms have compressors that are quite loud when they turn on/off.