Best Western Plus Universal Inn
5618 Vineland Rd, Orlando, FL 32819
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4.0
#182 of 374 hotels in OrlandoLocation
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At the Best Western Plus Universal Inn you're sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Universal Inn will stand out among other hotels in Orlando,FL. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don't miss a beat while you're away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you're on the road. As always, the Best Western Plus Universal Inn will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Water park offsite
Kids stay free
Children's television networks
Parking
Wifi
Pool / beach towels
Outdoor pool
Fence around pool
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Vending machine
Free shuttle or taxi services
Shuttle bus service
Business Centre with Internet Access
Photo copier / fax In business centre
Baggage storage
Newspaper
Non-smoking hotel
Shared lounge / TV area
Sun loungers / beach chairs
Sun umbrellas
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Self-serve laundry
Washing machine
Room features
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Seating area
Sofa
Telephone
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Languages Spoken
English, Spanish
Hotel links
Special Offer:Book Now! Stay 3 Nights Get 10,000 Bonus Points!
Location
5618 Vineland Rd, Orlando, FL 32819
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 71 out of 100
71
Orlando Intl Airport
16.3 km•
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Orlando Sanford International Airport
40.1 km•
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Rental Cars
30 Restaurants
within 0.5 kilometers
2 Attractions
within 0.5 kilometers
1,626Review124Q+A100Room tips
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Detailed Reviews
Hotel's Favourite
Very attentive staff at front desk. Breakfast was good. Room was great and a very good location. Universal was an easy walk for access to city walk and restaurants. Overall I would recommend this hotel if your are visiting Universal Orlando.
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Date of stay: February 2023Trip type: Travelled on business
Room Tip: Parking was very easy and no charge.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Great hotel, perfect location. The hotel was recently renovated, and everything was crisp and clean. The poolside was spotless, with fresh supply of towels daily. It was peaceful out there, a great place to relax.
The lobby and breakfast area were spotless. The staff were extremely helpful and kind. We appreciated their attention to detail and how they always greeted us with a smile.
The location was fantastic. We didn't get a shuttle to Universal, it was nice to walk to the park every day. Yes, we had to cross the crosswalk several times, but this is expected in a large city and not under control of the hotel. There were many great places to eat nearby, and we felt safe walking in the daytime/evening. I don't recommend walking in any city at night. There is an IRide Trolley nearby that was a fun way to explore Universal Blvd and International Drive ($12/week pass/person), without renting a car.
Our 2nd floor room was spotless, and the bed was very comfortable. We did not hear any activity from the rooms nearby, even though the hotel was fully booked. It had an ambiance of being a family-friendly place, where most of the clientele were families enjoying the parks. Staff made the bed every day, and their attention to detail was really noticed in the bathroom. It was always stocked with clean towels, soaps, and counters were wiped clean daily. We had plenty of hot water every day.
The laundry room on the 2nd floor was ideal. It was so convenient to be able to do laundry in the new and efficient machines for only $2 per load. This room was immaculate as well.
The lobby and breakfast area were spotless. The staff were extremely helpful and kind. We appreciated their attention to detail and how they always greeted us with a smile.
The location was fantastic. We didn't get a shuttle to Universal, it was nice to walk to the park every day. Yes, we had to cross the crosswalk several times, but this is expected in a large city and not under control of the hotel. There were many great places to eat nearby, and we felt safe walking in the daytime/evening. I don't recommend walking in any city at night. There is an IRide Trolley nearby that was a fun way to explore Universal Blvd and International Drive ($12/week pass/person), without renting a car.
Our 2nd floor room was spotless, and the bed was very comfortable. We did not hear any activity from the rooms nearby, even though the hotel was fully booked. It had an ambiance of being a family-friendly place, where most of the clientele were families enjoying the parks. Staff made the bed every day, and their attention to detail was really noticed in the bathroom. It was always stocked with clean towels, soaps, and counters were wiped clean daily. We had plenty of hot water every day.
The laundry room on the 2nd floor was ideal. It was so convenient to be able to do laundry in the new and efficient machines for only $2 per load. This room was immaculate as well.
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Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BWPLUSUniversal, Front Office Manager at Best Western Plus Universal Inn
Responded Mar 11, 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 407-226-9119. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Sam Jayswal General Manager Best Western Plus Universal Inn
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I recently spent two consecutive nights, at this Best Western Plus. I found the employees to be friendly, as well as helpful. The rooms are quite comfortable and clean. The hotel seems to have a safe inside environment, as well as location. In addition, it is located very close to Universal Studios. However, other hotels meet this same criteria.
With the abovementioned said, I will now address the areas of my dissatisfaction. I agree with the writers who shared comments regarding the lack of breakfast. Everything I read suggested a modified breakfast would be served. I was quite surprised to learn, after check-in, that no type of modified breakfast would be available. Coffee is, however, available 24 hours. The problem with that was, they ran out of creamer. I would expect all associated condiments and utensils needed, would have been fully stocked and available.
Another area of disappointment was with the lack of hand sanitizer. During this time of Covid 19, It is not unusual for hotels and businesses to have hand sanitizer available for patrons. It seems as if some of the money that had been saved, due to cuts pertaining to the pandemic, could have been redirected to help address the continued need for health and safety, by providing this item.
Had I been aware of the decision of this BW Plus to refrain from serving a modified breakfast, as is suggested in the ads, I would not have booked here. Unless the circumstances change, I will not return. Perhaps, one could find a better value, elsewhere.
With the abovementioned said, I will now address the areas of my dissatisfaction. I agree with the writers who shared comments regarding the lack of breakfast. Everything I read suggested a modified breakfast would be served. I was quite surprised to learn, after check-in, that no type of modified breakfast would be available. Coffee is, however, available 24 hours. The problem with that was, they ran out of creamer. I would expect all associated condiments and utensils needed, would have been fully stocked and available.
Another area of disappointment was with the lack of hand sanitizer. During this time of Covid 19, It is not unusual for hotels and businesses to have hand sanitizer available for patrons. It seems as if some of the money that had been saved, due to cuts pertaining to the pandemic, could have been redirected to help address the continued need for health and safety, by providing this item.
Had I been aware of the decision of this BW Plus to refrain from serving a modified breakfast, as is suggested in the ads, I would not have booked here. Unless the circumstances change, I will not return. Perhaps, one could find a better value, elsewhere.
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Date of stay: July 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This Hotel was very concerned about the Covid19 and appeared to be taking proper precautions for this. We ate breakfast in the eating area and everything was clean and orderly. Tables were being cleaned immediately as people finished their meals. Food was wrapped up individually if you wanted to take it out of the eating area. Our room was very clean as well.
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Date of stay: March 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BWPLUSUniversal, Front Office Manager at Best Western Plus Universal Inn
Responded Apr 16, 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 407-226-9119. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Sam Jayswal General Manager Best Western Plus Universal Inn
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very nice hotel that's not hard on your wallet if you use AAA discount compared to other hotels in the area. I stayed 8 nights with my husband and daughter while we did some fun things in the Orlando area, as well as visit the beach. 4/5 rating is due to the fact the hotel serves the same sausage and eggs for breakfast everyday. If they switched it up by the day, and offered bacon or biscuits and gravy in place of overcooked sausage links at least every other day I would've rated 5/5. Outside of the breakfast I can't say anything bad about the hotel. Oh I almost forgot, but if you want housekeeping to clean your room you have to call the front desk in the morning to let them know.
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Date of stay: June 2021Trip type: Travelled with family
Room Tip: Parking kinda suck if you return to the hotel late.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My family booked this hotel at the very last minute on December 17, 2019. There were delays on the Turnpike on our way home. We arrived at the hotel a few minutes before 11 PM. The front desk clerk was very helpful and quickly got us checked into our room.
The property was in a nice location and there were several restaurants nearby, including Miller's Ale House, Golden Corral, Kobe Japanese Steakhouse, and Carrabas Italian Grill. A Walgreens Pharmacy is nearby as well.
Our hotel room was comfortable and quiet. The complimentary breakfast provided included eggs, yogurt, fresh coffee, hot tea, a variety of different juices, bagels, and toast. The breakfast attendant was very helpful and friendly.
The next time I visit the area, I would definitely consider booking this hotel again. There are many restaurants to choose from and the rooms are comfortable.
The property was in a nice location and there were several restaurants nearby, including Miller's Ale House, Golden Corral, Kobe Japanese Steakhouse, and Carrabas Italian Grill. A Walgreens Pharmacy is nearby as well.
Our hotel room was comfortable and quiet. The complimentary breakfast provided included eggs, yogurt, fresh coffee, hot tea, a variety of different juices, bagels, and toast. The breakfast attendant was very helpful and friendly.
The next time I visit the area, I would definitely consider booking this hotel again. There are many restaurants to choose from and the rooms are comfortable.
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Date of stay: December 2019
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BWPLUSUniversal, Front Office Manager at Best Western Plus Universal Inn
Responded Jan 21, 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 407-226-9119. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Sam Jayswal General Manager Best Western Plus Universal Inn
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We are family of 5, 2 adults and 3 kids, taking option of 2 queens bed with sofa cum bed and we have comfortable stay of 4 nights. Microwave and fridge also available in the room. 24 hours coffee available in the common room of the hotel. (If they could add drinking water in the common room then I should give rating as Excellent),good breakfast, kids enjoy fresh pancakes. Good location, used UBER , close to adventure park and outlet mall. Although there is free shuttle but we used UBER which is not costly for Adventure park. While coming back from adventure park, don’t go for UBER , just go for available taxi. Walgreen is on walking distance, you could have day to day grocery from there. Washing machine and dryer also available but you need to pay through your credit card
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Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My friend and I stayed here for Universal's re-opening at the beginning of June. When I booked the room it said that breakfast was included and even stated on the website that they would have individually wrapped items to go. This was not the case. When I checked in the gentleman told me that "they haven't figured it out yet." We had a room on the 1st floor and our room was not the greatest. There was mold on our bathroom wall and somewhere I had read that it had recently been re-modeled but it did not seem like it had been at all. Beds were comfortable enough and it was conveniently located near restaurants but that is about all it had going for it. I have stayed at other hotels in the area and would stay somewhere else in the future.
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Date of stay: June 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel has a great location if you want to walk to Universal Studios (20 minutes) which is much more relaxing than driving and parking. It is also only 5 minutes from the Outlet Malls and there are good chain restaurants in the area. It is not a scenic or pretty property, just pavement and busy roads. The pool was clean but freezing. The rooms are nothing special, but it is nice to have a frig and a microwave. The worst was the air conditioning compressor
which was so loud it woke us up several times in the night. The dresser drawers were horribly frustrating to open and close. The shower did not have great pressure and was not hot enough. The internet disconnected constantly. The tv channels were ok but why not put in smart TVs and let people use their own streaming networks. The breakfast was very limited, only cornflakes or fruit loops. There were apples and oranges but you had to ask for a banana. The muffins were not good, but the pancakes were good.
For some reason I was charged $20 more than my confirmation email price and the staff at check-in said I’d have to call Corporate to fix that, which is not a huge amount but annoying. Nice easy free parking lot. If I went to Universal again I’d stay at one of the newer neighbouring hotels for sure. This was quite inexpensive so overall I can’t rate it too low. I guess you get what you pay for.
which was so loud it woke us up several times in the night. The dresser drawers were horribly frustrating to open and close. The shower did not have great pressure and was not hot enough. The internet disconnected constantly. The tv channels were ok but why not put in smart TVs and let people use their own streaming networks. The breakfast was very limited, only cornflakes or fruit loops. There were apples and oranges but you had to ask for a banana. The muffins were not good, but the pancakes were good.
For some reason I was charged $20 more than my confirmation email price and the staff at check-in said I’d have to call Corporate to fix that, which is not a huge amount but annoying. Nice easy free parking lot. If I went to Universal again I’d stay at one of the newer neighbouring hotels for sure. This was quite inexpensive so overall I can’t rate it too low. I guess you get what you pay for.
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Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I booked this hotel based on the ratings and the proximity to Universal Orlando. It is literally right across the street. The things I liked about the hotel are the location and the friendly staff. The room was okay and clean when we arrived. The bed is comfortable and there is a small fridge and microwave in the room. They also have a service desk where you can book tickets to area attractions. They do provide breakfast daily but it is the same items everyday, eggs, sausage links, and the usual continental breakfast items. The majority of places that I have stayed that provided breakfast switch it up everyday. They do provide a shuttle to Universal but it leaves at 8:30 am and picks up at 5:30 pm. What I did not like is that I put a notice on the door to have my room cleaned while I was gone to Universal. We left our room at 8:00 am and did not come back until 8 pm. The room had not been cleaned and I called the front desk and they said sorry but could really do nothing to rectify the problem.
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Date of stay: November 2021
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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"Nothing really it’s an amazing hotel to be staying at ! Highly recommend it to everyone! "Read full review
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PRICE RANGE
C$136 - C$184 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western plus universal hotel orlando, best western universal hotel, best western orlando, orlando best western
FORMERLY KNOWN AS
BEST WESTERN PLUS Universal Inn
LOCATION
United StatesFloridaCentral FloridaOrlandoFlorida Center
NUMBER OF ROOMS
70
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Best Western Plus Universal Inn
Which popular attractions are close to Best Western Plus Universal Inn?
Nearby attractions include KEF USA Summer Camps (0.4 km) and FL Gifts (0.1 km).
What are some of the property amenities at Best Western Plus Universal Inn?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Best Western Plus Universal Inn?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Plus Universal Inn?
Guests can enjoy free breakfast, complimentary tea, and free instant coffee during their stay.
Is parking available at Best Western Plus Universal Inn?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Plus Universal Inn?
Conveniently located restaurants include Border Grill Fresh-Mex, Mama Della's Ristorante, and Tabla Indian Restaurant.
Are there opportunities to exercise at Best Western Plus Universal Inn?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Best Western Plus Universal Inn?
Yes, self serve laundry and a clothes dryer are offered to guests.
Which languages are spoken by the staff at Best Western Plus Universal Inn?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Best Western Plus Universal Inn?
Many travellers enjoy visiting City Hall (9.8 km) and Jack Kerouac House (11.2 km).
Is Best Western Plus Universal Inn accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.