Ok hands down the best hotel to stay at for a Disney trip! The shuttle to the parks was necessary it was so nice to have! Also the village food hall was delicious and the playground right there was an amazing way to end our days have dinner and chill while the kids play. It was super clean and the pool is very unique with the waterfall. Will definitely be back.
Dear Rochelle,
It is wonderful to know that you had an excellent experience with us. We take great pride in our family-friendly atmosphere, and we appreciate you mentioning our fantastic amenities, high standards of cleanliness, and delicious offerings. Thank you for your glowing review, and we look forward to the privilege of welcoming you back again soon!
The room was so nice, we had a lobby level room and it was lovely! The hotel had both and indoor and outdoor pool perfect for families. We have stayed quite a few times. The park for the little ones is amazing as well! They also have a food court which helps.
Dear Blake,
Thank you for sharing your experience staying with us at Courtyard by Marriott Orlando Lake Buena Vista in the Marriott Village. It is fantastic to hear that your room was to your liking and that you were able to utilize some of our great on-site amenities. We look forward to welcoming you back in the future.
The hotel itself is located in an excellent area. Check in was easy, but felt it was lacking in communication as we were charged for car parking when we didnt even have a car and we were given vouchers which said $10 off at the onsite restaurants but wasn't told this was per day until we used the day before we left and nothing was mentioned about a resort fee until we spoke to reception querying our parking fee and $134 pending on our bank account which we were told this looked like it was being removed and we werent being charged it, hopefully this is the case as still showing pending!. We spoke to several people on reception and in our personal view they could do with some people skills training as it felt like we were interupting their day, the only person who stood out to be very helpful and polite was TJ and thank him for his help, rooms were clean and had everything you needed apart from a safe.
Breakfast was simple but very nice and the staff were very friendly and welcoming every day.
Felt the price for bottled water at $8.54 was a rip-off!.
Would recommend for a few days.
Dear David and Wendy,
Thank you for being our guest in Orlando. It's great to know you appreciated our clean accommodations, amazing location, and delicious breakfast. We aim to deliver helpful service and apologize if this was not what you received during check-in. Rest assured, your comments will be reviewed with our team to ensure information is properly conveyed to our guests. We'll let TJ know you appreciated his assistance. If you have any further questions regarding charges or refunds, please don't hesitate to reach out to our property. Many thanks for the valuable feedback so we know how to improve your next stay.
My family and I were supposed to travel the week of 8/28/2023, but were forced to evacuate from home due to Hurricane Idalia. So, this abruptly change our travel plans unfortunately. With that, we did not cancel our reservations in time being that the deadline was the same day (8/29/2023) that we were told to evacuate. Welp, I was still charged for our stay, but again, canceling our travel was the farthest thing from my mind. We were focused on sheltering for the storm. I reached out to the property and without hesitation, one of their coordinators (Ashley) assisted me immediately. I couldn't have been more grateful for the understanding and professionalism provided. She did an awesome job especially at this time and the stress that I was under. I am most definitely looking forward to my future stay here! Many thanks!
Dear Cantrell,
Thank you for your kind words. Our goal is to provide every guest with exceptional service, so we're thrilled that is what you experienced. It's unfortunate that you weren't able to stay with us at Courtyard by Marriott Orlando Lake Buena Vista in the Marriott Village due to the storm; however, we look forward to hosting you in the future. Until then!
My stay was fantastic! The assistant desk Manager Onyx Santiago went above and beyond to assist to ensure my stay was as perfect as possible and truly cared about customer satisfaction. I would definitely return next time in in town.
Thank you for your excellent review. We’re thrilled your time with us was so amazing! We endeavor to go above and beyond to ensure our guests have a memorable experience, so it’s not surprising that Onyx took such wonderful care of you and made you feel so valued. You can be sure we'll pass your compliments along! It was a pleasure having you here, and we look forward to your return.
