The hotel was exactly as advertised the room we chose was exact to the pics facilities all were working properly the personnel on duty during our stay were pleasant and very helpful Laritza and Sofia were the front desk personnel and we algo got help by Popy around the pool all always with a smile. The only things I will definitely have to mention is the AC in the rooms is preset to a certain temperature. I am used to being in a colder setting, so that was definitely some thing I would change and there is no microwave in the room. I know the hotel is planning a major renovation and hopefully they take these two matters to consideration but regardless we will definitely be back.