Our tour guide Arianna was extremely welcoming, funny, informative and professional, which made the cruise amazing for us. And when we didn’t receive our free photo, which really disappointed us, she went above and beyond to make sure we were happy with our tour, secured us with our free photo and showed genuine concern for our satisfaction and interest in returning… so we will share our experience and return next summer for another tour, hopefully with Arianna. If more employees were as professional as her, some disappointing experiences would not matter. Thank you so much!