The remote to the TV didn't work and they were unable to fix it. The staff wasn't super friendly. The room was ok but the wall behind the beds was the laundry room and when the washers were going it sounded like a freight train! Will not stay here again.
Thank you for sharing your feedback regarding your recent stay at La Flora Hotel. We sincerely apologize for the inconvenience and dissatisfaction you experienced during your time with us.
We regret that you encountered issues with the TV remote and that our team was unable to resolve the matter promptly. Providing seamless and comfortable experiences for our guests is our top priority, and we apologize for falling short in this instance.
Additionally, we apologize for any interaction with our staff that did not meet your expectations. We strive to provide friendly and attentive service to all our guests, and we regret any lapses in hospitality you may have experienced.
We understand the frustration caused by the noise from the nearby laundry room, and we apologize for any disturbance this may have caused during your stay. Your feedback is valuable, and we will explore ways to minimize noise disruptions in the future.
We appreciate your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to regain your trust and welcome you back for a more enjoyable experience in the future. If you have any further concerns or if there is anything else we can do to assist you, please do not hesitate to contact us directly.
The room was well air conditioned, the bed was spacious and comfortable, the room was very clean, room service also took care of our room very nicely, and the lobby was beautiful! The staff was incredibly kind and accommodating with our questions and requests. I very much enjoyed our stay!
Very comfy bed, comfortable environment and very friendly workers 😊 perfect place right next to the beach in a fun night-time area. Amazing restaurants all nearby. had an amazing experience with each person at the front desk. will be coming back!
Great location, everything is near. Comfortable and clean beds, clean bathroom, friendly staff. Wifi is working properly in the room and the beach is just 5 minutes walking distance. It was also quiet during the night and the room has air condition.
2 OR 3 STAR max, not as advertised. The photographs are not in liking to what you actually arrive to, the location is great but this accommodation needs upgraded / renovated. Old and very tired accommodation. Pay more and get more comfort. We arrived to no room, booked 11 months in advance, and they moved us to the sister hotel, which was somewhat better.
Dear Daydream29091421540,
Thank you for taking the time to share your feedback regarding your recent stay at La Flora Hotel. We appreciate your valuable input as it helps us identify areas for improvement.
We sincerely apologize for any inconvenience you experienced with the discrepancy between our advertised images and the actual condition of the accommodation. We understand the importance of accurate representations, and we will work towards ensuring our online content is reflective of the current state of our property.
We regret the situation with your room allocation and appreciate your flexibility in moving to our sister hotel. We are constantly striving to enhance our guests' experiences, and your comments will be instrumental in guiding our efforts.
Please be assured that we take your feedback seriously, and we will assess areas that may need renovation or upgrades.
If your travels bring you back to Miami Beach, we would appreciate another opportunity to provide you with an improved experience.
Thank you for choosing La Flora Hotel.
Best regards,
