My fiancé and I stayed for three nights and almost four days; the whole place was neat and tidy, the food and rinks were good too. Loraine at the desk was super nice and accommodating! We would definitely stay again if we’re in the area and will definitely recommend to friends.
Such a great place to stay. Very clean and well-maintained hotel. Full-size fridge, stove, and even the kitchen sink! The staff was very friendly. Tatiana was very accommodating, there were 40 people in our party! Great location, walking distance to town, bars, boardwalk and great restaurants.
To the Owner,
My wife and I stayed at your hotel from April 16th to the 21st. Our first night was great and we felt optimistic about our stay. After that, we felt unwelcome and uncomfortable.
Two major issues stood out to us. The first one was when you took our umbrella away without uttering a word as to what and why you were doing it. I'm sure you'll remember that I confronted you and explained that you had a number of vacant beach chairs with umbrellas that you could have taken before you even considered taking ours away.
The second issue was when your employee with the short blonde hair decided she was going to approach me on the beach and accuse me and my pregnant wife of smoking in our room. I don't know where that comfort level comes from but neither of us smoke, and one of us is pregnant and the other was running a marathon in 3 days. All it really took was to just look around and notice any number of the obese pigs smoking on the beach by the hotel and she would have had her smoking culprits. But She and I talked about it and I appreciate that we did.
At that point we were disgusted with our stay. We considered leaving but it would have been too much trouble. It's important that when people are a guest in your home, especially when they're paying, that they should feel at ease. Our 5 night stay did not put us at ease. I would never stay at your hotel again and I would not recommend anyone reading this to stay at your hotel.
My experience was fantastic. I did not choose ocean view (which I will next time) but my room was comfy and had a fridge and a microwave and did the trick. Tatiana, Jill, and Richard went above and beyond from the time we booked the hotel until we left. IT felt like I could stay there forever. I will be back time and time again.
So, we stayed here for several nights. It was an ok place to stay. The room was clean, and the view was fantastic as we opted for a Panorama Ocean Suite. However, there is an odd vibe here and unreal comments made about the owner and "chef" when we asked about eating dinner, which based upon the website, we were excited to try. I can tell you that for the whole time we were here. We personally never saw anyone being served a dinner or were told of any special menu or dish for the night. First off, when you look at the website it tells you about limited hours for dining, has a great picture and tells you "tantalize your palate with our fresh approach to classic dishes. You bet, it's limited from 11 am to 6 pm. We asked about what the special was for dinner and whoever it was cooking their regular bar food menu told us that "it's whatever HE wants to make as there seems to be no menu. She also couldn't tell us how much it costs. We asked her about getting a pizza and could we get meat on it like pepperoni. She told us we could, but HE might slap it out of her hands as "it's not how pizza should be" We didn't realize it at the time, but the little menu card actually had pepperoni pizza on it. We found it crazy that one of the staff would tell us the owner would slap a pizza out of her hands. Another staff member told us when I asked which one was the owner, replied.. "it's the guy that yells all the time"
Be advised that they charge $25/each day for 2 beach chairs and an umbrella. Also, on the website they advertise "plush bathrobes" which they don't have. We went out for dinner and when we came back, the little gate that is by the ice machine and elevator was already chained shut and it was only 730 pm. We ordered a sandwich that cost us $18 and 2 mojitos which were $15/each. The sandwich wasn't that great for $18. There is only one ice machine and it's on the first floor. The pool isn't heated as we went for a swim and it was cold. When you check in they tell you not to prop open the door to the patio because if you damage the door, you'll have to pay for it. Guess what ? When the maid goes to clean your room... she props the door open with the chair on the patio. There are no screens or any way to hear to ocean, so while you have a great view, you are sealed in unless you sit on the patio. Also, on the trip advisor website they advertise a continental breakfast which they don't have. We asked about it and were kind of blown off and told that "yeah, we don't do that anymore"
As mentioned, it's an ok place to stay, but for the $350/night, the odd vibe and rules, and weird comments made about the chef/owner, we'll stay somewhere else next time we come to LBTS.
