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artizme

Bed bugs!!

Reviewed Feb 22, 2020
Unit we were given on our recent visit had live bed bugs crawling on the bed on the lower bedroom, which ruined our weekend getaway. While we were given a second unit right away, the washer in the second unit did not cycle properly. We spent half the night, and some of the next day trying to wash our clothes so that we would not bring bed bugs back home with us. Other noted items included dirty carpets, cigarette butts on the main balcony, dirty diaper in one of the closets.
Date of stay: February 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
karentookuni, Public Relations Manager at Magic Village Yards, Trademark Collection by Wyndham, responded to this review
Responded Apr 2, 2020
Thank you for taking the time to tell us about your experience at Magic Village Yards. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

Your feedback is essential to us, and I am saddened to hear that you have faced issues with your home. The management of Magic Village takes the issue of bedbug very seriously as the safety and comfort of our guests are our top priority. Our housekeeping and maintenance teams perform regularly scheduled inspections to warrant and prevent any incidents. Please rest assured that we are taking the appropriate measures to address the problems reported, and avoid any future occurrences.

We appreciate the time you took to share your concerns and provide detailed feedback regarding your stay. We hope that you will give us the opportunity to better serve you in the future.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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109 - 114 of 444 reviews
Reviewed February 22, 2020

This was a big time “gathca”. The pictures looked gorgeous but the reality was totally different. I guess the photographer was a magician because me managed to make the place look spacious and luxurious while in reality it was small, dirty and with very worn out furniture. Will not stay again! We were there for less than 12 hours, just to sleep and paid $150 for cleaning and are wondering what they use it for since they obviously don’t clean. Wyndham should refund me!

Date of stay: February 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank rali
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 17, 2020

Overall great. 2 families made up of 4 adults and 3 kids under 3. Rooms all have their own en-suite which is great. Kitchen is spacious and clean. Location is 10 mins from all the Disney “kingdoms”. Only 2-5 mins away from major retailers such as Target for toiletries, additional necessities and groceries, fast food joints, etc. which is helpful when you’re traveling with little people.

Date of stay: February 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank berwongtong
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 9, 2020

Magic Village Yards was terrific! I and 6 other friends gathered for our annual reunion here and we loved the place. Everyone has their own space which we appreciated. The appliances and kitchen overall served our purposes well. And it is a fabulous location if you have your eyes on Disney parks.

Date of stay: January 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Adamtravels3
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 9, 2020

Lots of room, immaculately clean, this place was fabulous! Perfect for families visiting the parks. We enjoyed having a fully equipped kitchen and they even offered to stock the fridge for us so we would have everything we needed when we arrived. The weather was perfect for meals on the patio and hot tub after a day at Disney.

Date of stay: January 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank suzghall
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 7, 2020

Beautiful place to stay. Air conditioner was not working and nobody ever came to fix it. Also the hot tub wasn’t working. Overall a great place to stay. Very close to Disney and great local places to eat. We also grilled dinner and enjoyed sitting on porch to eat and spend family time.

Date of stay: January 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ppoteat2003
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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