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DoodleDandy
Idaho Falls, Idaho

OK IF You Get a Low Rate

Reviewed Jan 14, 2020
The front desk staff is the worst I've ever experienced. Not friendly, helpful or knowledgeable. The pool and jacuzzi were not heated all week! Reported to staff multiple times. The units are already showing signs of wear. Maintenance does not appear to be a top priority for this property. Tiles and fake grass were falling off the exterior, interior light fixtures were not working. The kitchen is stocked with a good amount of dishes. But only on pan! One roll of toilet paper and paper towels were provided as starters. You will need to purchase more in addition to dishwasher detergent and salt and pepper. Do not get the 2 level, 4 bedroom open floor plan. Every sound from downstairs can be heard in all the upstairs bedrooms as if you were in the lower living room. The sound carries terribly. Get the 3 level villa to limit this issue. The AC has a restricted minimum temp of 70 degrees. The BBQ worked. The beds were firm. The property is gated and you need a code to get in. The rooms with the view of the pond will be better than the ones that will face the street. This place looks beautiful in the photos but has a weird vibe. Wouldn't stay here again. We paid about $263/nt for a 4 bedroom (including taxes and cleaning fee) which is super cheap so at least there is that. Also they will charge you the cleaning fee so make sure your quote/reservation includes that additional charge.
Date of stay: January 2020
Cleanliness
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
karentookuni, Public Relations Manager at Magic Village Yards, Trademark Collection by Wyndham, responded to this review
Responded Jan 22, 2020
Thank you for taking the time to tell us about your experience at Magic Village Yards. We are sorry that your experience did not totally meet your expectations.

Your feedback is very important to us, and I am saddened to hear about our customer service. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here, we continuously strive to meet your needs and expectations.

We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed January 12, 2020 via mobile

Stayed here for 3 days. The villa is large but almost too large. There is only one restaurant on the premises and it’s very small. It says everywhere it works till 11 but it closes at 9 four days a week. The front desk were nice enough to suggest that we order Domino’s pizza. The GPS kept taking us to the back gate, where nobody opens. Luckily, a security guard came to tell us to drive around. We asked for a late check out but were denied twice. However, there was a kind woman at the front desk who let us stay when I told her I was sick and needed a bit more time to take medicine. The location is good - close to Disney World and just an hour to the Kennedy Space Center that I highly recommend.

Date of stay: January 2020
Trip type: Travelled with family
1  Thank O_Ra_2019_2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 9, 2020

- The beds were extremely uncomfortable, unless you love extra hard beds.

- Some basic amenities were missing. there is a coffee-maker, but no filters; wine glasses, but no bottle opener; Our toaster did not work; More standard cooking supplies would be thoughtful

- Only providing 1 trash bag for each waste basket seems really silly for a 5 day stay when you're paying $170 cleaning fee already.

- The master bedroom in our unit was next to a major roadway which was noisy... all. night. long. For that reason alone I'd never stay there again unless it was a home in the interior of the property. the windows and doors in those units need much better soundproofing if they're going to be along a busy street.

Date of stay: January 2020
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Seaside791273
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 9, 2020

The townhouses are new and have plenty of space for families
But minor problems on cleaning, stains on furnitures, lack of utensils and pans on kitchen, drains clogged, must be solved with attention on a nice property like this..

Date of stay: January 2020
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Excursion397069
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 8, 2020 via mobile

We stayed in a 3 bed villa over Christmas. The villa had a few issues, primarily the cleanliness of the hot tub area and the very slow draining shower cubicles.
The cooker didn't really do the job required of it.
The pool was absolutely freezing despite us being told it was heated.
The complimentary bus to Disney left at a ridiculously early time so we didn't use that.
Apart from these issues, it was a comfortable stay.

We spent the first 5 days convinced that we could smell marijuana whilst sat on one particular sofa and after a bit of a search I found a partly smoked joint in a plant pot on an item of furniture behind it.

I took it to reception and the young lady behind the desk called the supervisor who was off site. She was most apologetic and said she'd have to charge the previous guests for smoking in a non smoking house. I was more concerned with finding illegal drugs at my holiday accommodation than whether or not the previous guests would be charged for their antics.

The lady said she'd come over and see us the next day but we went out at 9.30 and returned at approx 6pm so I'm not sure if she tried to see us or not as no note was left and she didn't appear on the following day either.

Not very satisfactory really.

All in all, a bit of a let down.

Date of stay: December 2019
Trip type: Travelled with family
2  Thank martynhiggs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 8, 2020

too expensive for a service so poor. they dont have pool climated in a terrible cold week. They dont offer a solution. we were 5 days and no one help us to solve this. Is to expensive for this kind of service.

Date of stay: December 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Andres O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
karentookuni, Public Relations Manager at Magic Village Yards, Trademark Collection by Wyndham, responded to this reviewResponded February 6, 2020

We appreciate the time you took to share your concerns, Andres.

We are sorry that your experience did not meet your expectations; please allow us to express my sincerest apologies. We saddened to hear that the pool was not properly heated. We already took the appropriate measures to address the problem and prevent any future occurrences. It is our hope that you will give us the opportunity to better serve you in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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