We stayed at Marriott Cypress 3 nights before we switched over here to check it out.

It is very close to Disney... probably less than 5 minutes.

We asked if the early check- in was available they said no but would call me when the room would be ready around 4 pm... no call, I had to call to hear that it was ready. I waited 20 + minutes to check-in. They were so slow.

We checked in and honestly it is Ok. Beds are not comfortable at all. Materials are cheap.

That wasn’t the worst part of it.

There was only 1 toiler paper per each room. I asked if I would get a room cleaning and this is what they said:

- You don’t get a daily cleaning service. If you want it, you have to pay for it.

- You don’t get toilet paper, paper towel, extra towels once you are out unless you request a full cleaning service which is about $177 dollars. That’s right. Paying over more than $500 per night, I expected to get at least extra toilet papers not just one. Is that too much to ask? The one they provide is so cheap too.

- You pay $177 dollar cleaning fee upon check out.

- No high chair, no crib

- Their kid club is so filthy; it is obvious that no one cleans it like - ever.

We miss Marriott. Why am I here? We will never come back here.

First, the good. The hotel is located in a great location, very close to the parks as well as shopping and restaurants. The hotel pool seems nice enough and the rooms are decent. We had a six night stay and from the start we had issues with our reservations. I called a few weeks out from our stay because I had read numerous complaints about the communication amongst hotel staff.
Well, a room we had booked nearly a year prior was indeed the wrong room. I had booked a 4 bedroom and the staff told me I had a three bedroom. They cleared it up on the phone, however, when we arrived to the hotel, the room was wrong. Not a very good way to start a getaway that requires the four rooms.
Next, on the second day of our trip the main dresser downstairs fell apart on my two-year-old daughter. The front door literally fell off the front of the dresser and onto my child injuring her. The actual hinges had no screws in them; I was shocked and angry, but chalked it up to happenstance.
Two days before we left it was pouring down rain and we get back to our room after a lock trip to Disney and our door lock on our door broke. None of our four keys worked and I went up the office and asked them to come as we were standing out in the rain with two kids, my wife, myself and our two parents. It took them 20 minutes to come and open that door. The place had very few guests during the time we were there. I went to the office multiple times and it seemed like there was no sense of urgency to help us, again, I was dumbfounded by this. I'm not asking for much, but at least have a sense of urgency or apologize for our door lock being broke for 20 minutes and us getting soaked.
It also shocked me that I got no apology about the dresser door falling on my two year old; I don't require much, but in the HRTM industry, show some compassion and treat us as your guests.
Finally, I was told I would not be charged a cleaning fee and I was so again, I'll chalk that up to poor communication and staff management.
If you are looking for a place to relax, this is not the place, please don't put your family through the pains and confusion I went through, it's not worth it.