I booked a 2 night stay and arrived at 11pm ,as soon as I got to my room 638B there was a problem I was given a connecting room. the unit 638A is a 2 bedroom unit, together the units makes a 3 bed room, the guest next door most likely didn’t want a 3 bed room so the resort rented out the 3rd bed room to me( unacceptable ). I booked a studio and was given a 3rd bed room in someone else’s unit ,the lock connecting the rooms was open it was basically 1 door just like the ones in your home it’s like I was in the kids room and my neighbors were in my living room I could hear everything and vise Versa. Security had to come up to lock the connecting door I seen my neighbors when security opened the connecting door so very uncomfortable, I told security I did not feel safe and wanted to move and was told to speak to a manager I went to front desk and asked for a supervisor and (Ryan) stated he was the supervisor I explained the room was horrible and was told why didn’t I say something sooner. No help what so ever did not change my room ,refund me he just put a note in the computer system saying I did not like the room given to me .On top of that maintenance had to come up to fix the balcony door and bathroom door I checked in at 11pm ,room is supposed to be ready at 4pm and they fixing all this stuff now ? Next morning I was told I can use the amenities at the sister property Westgate resort and spa I drove 30 mins and was told I could not use the amenities. When I got back to my resort to tell (Ryan) I was asked if I was given an amenities card I said no when he was the one who told me I can use the sister property’s amenities. My room was freezing I shut my AC off but since I’m actually in a 3rd bed room my neighbors AC is connected to my room I’m receiving the cold air from unit 638A what a horrible stay the room was dirty staff doesn’t care about you once they’ve received your money,and on top of all the maintenance and security coming to my room and me wasting 30 mins driving to a sister property and getting denied, I asked if I could do a late check out and was told (NO) on top of all these problems I’ve had. I will never give any Westgate brand a penny of my money ,my family’s money, my friends ,coworkers ,anyone that’s willing to listen money , stay away these are horrible people that run this place.

Stayed here for 4 days . Really great staffs. Very nice and welcoming. My room was very clean. Beds we’re comfortable. Amazing jacuzzi tub. We had a beautiful pool view. And the location was the best part. Nearby Walmart and many food places . So we didn’t go far and that’s all because everything was nearby. Only issue was that we had do not disturb on our door while we was out and when we return a half drinking juice box was in our room. No one in that room but or drank any juice box , seemed like someone was in our room . Luckily nothing was missing but was a lil scary. So definitely marked down because of that .