Let me start off by saying we are very low maintenance guests, we put up the ‘do not disturb’ sign and enjoy our stay. I have worked in hotels for a long time so I’m aware of the ins and outs of the industry and I have great respect for the employees. We have stayed at this property several times, as well as many other locations and have always had great experiences, our family members are owners and we’re part of the rewards program. We’re familiar with the room styles and love the jacuzzi tub and the coziness of the rooms. However, this time, it was absolutely awful. We booked our room last minute and requested a specific room number, of course we know that is not a guarantee, but not only did we not get the room we requested, we got a room that we did not book at all. Of all the times we have stayed at different Westgate locations, we have never had this room type. Its not even an option on the website. When I mentioned the room request at check in the gentleman said there was a group in house that were occupying a lot of rooms, then said to his coworker, ‘this is the room we have so this is the room they’re getting’. I assumed he meant it was the same type of room, just not the exact room number we requested. If I had known the type of room we wanted was not available we would not have booked. I can understand that, seeing as how it was a last minute booking, but what I don’t understand is how they allowed us to book the room (I called and spoke to reservations) if they didn’t have that type of room available. A bait and switch. We checked in later in the evening, when we got to the room it was set at 66 degrees and the temperature for the evening was going into the low 30’s, we raised the temperature to 72 but it never budged over 66 degrees the entire time. We stay with (and pay for) our two small, well behaved dogs, and they were shivering the entire time, instead of enjoying the room, we spent it burrowed under blankets to stay warm. It should be advertised on their website or told when booking that the hotel doesn’t have heat. Not a typical Florida problem, but when you’re spending the day outside at parks it’s nice to come back to a WARM room. I tried to take a bath in the kid sized bathtub, but the water was barely warm at all. Another let down. The walls were paper thin, we could hear every single word spoken by the people in the room next to us, even with the tv on. We heard dishes being moved, chairs on the floor, everything was incredibly loud due to no carpeting and very thin walls. We were also woken up ALL NIGHT LONG, by their dog barking it’s head off and them yelling at their dog to shut up. On the other side of the wall was the elevator shaft that ran constantly. Needless to say, we got no sleep for the two nights that we stayed there. On the day of our departure three housekeepers were knocking on our door at 9:50am. We couldn’t get out of there fast enough. Ultimately, we paid $675 for two nights of loud, cold, and uncomfortable sleepless nights. This experience was beyond disappointing, especially considering it was Christmas and this is a place we have enjoyed so much in the past. Next time we’ll try a Disney/universal property.

Nice comfortable place near amusement parks and shopping. lots of things to do on premises. several Restaurants on premises. Several pools and there are also a convenient store on grounds arcade and also a sports bar