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About
4.0
#7 of 25 resorts in Kissimmee
Location
Cleanliness
Service
Value
The tropically landscaped Westgate Towers Resort, a full-service resort in Kissimmee, features oversized villas ranging from studio villas to two-bedroom villas, each of which offers a kitchenette or fully equipped kitchen. Ideally located just one mile from Walt Disney World® Resort, Westgate Towers offers a multitude of onsite amenities such as three heated outdoor pools, fitness center, game room and access to the state-of-the-art Shipwreck Island Water Park.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
We spent three weeks in a one bedroom (two bathrooms) at the Westgate Towers Resort, and it was wonderful. The staff was very friendly and attentive. The rooms were clean, modern, and stocked with everything you could need in the kitchen. The bed was very comfortable. There were three pools and three hot tubs, a fire pit, and a very clean grilling area. The hotel is located near a busy street so you sometimes heard the traffic but it didn’t bother us. There are many things do within a short drive, and there are restaurants nearby. We are excited to stay there again next year!
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Some rooms have a patio or balcony with a table and chairs. Other rooms only have a narrow...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
When booking our last minute trip, this Westgate property popped up!! We made the reservation, got our confirmation, thank goodness, and waited for the confirmation email. Something got lost in the translation because when i called the next day, the reservationist told me that my reservation didn't get to the right place !!! All went well and I was again "confirmed"! Here's something you should know, what the reservation clerk and the hotel check in have with respect to the amenities and your room reservation are, are two completely different things. Thank Goodness we looked at the original room first before unpacking, because it was nothing at all like we were told were going to be our accommodations. The front desk was very nice in changing our location and it all worked out. We were four adults in a 1 bedroom which had 2 bathrooms so that was a plus.Having a small kitchen was also a plus and being able to do laundry is a tremendous help. The sofa bed needed to have a second mattress put on it, because it was so uncomfortable. Maybe ok for a small child, but not 2 grown adults !!! The gameroom was merely several games in a hallway. The resort map had a grill located poolside outside of our room, but wasn't there. If you wanted to grill, you had to pack everything up and go to the next building, a little bit of a hassle!! The few games poolside didn't work and after telling the front desk, maintenance didn't seem to care either because they never got fixed. The TV in the bedroom didn't work and maintenance came to fix it. We had to leave the TV on the whole entire stay or else we wouldn't be able to watch TV in the bedroom, maintenance couldn't switch out the TV's. The amenities that the reservationist told us would be included in our stay with the resort fee that we paid was not true. When reaching the property everything had an additional fee that needed to be paid. We made our way to the "sister" resort at the Villa's to see what amenities we could take advantage of. What a totally different experience. With that said, we were not allowed to have access to the water park and there were no pool towels at the other pools that we went to. Also they claim to be heated pools, but the pool we spent time at was definitely not heated. We didn't have to do the whole presentation and tour, been there done that and I am happy that we didn't have to waste our time with the hard sell !!! Close enough to the parks but once the highway backs up in Kissimmee you sit in traffic to the parks. No way around this one. good for the time we were there, just disappointing that there were things that weren't available to us as we were told they would be.
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Date of stay: December 2019
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from WestgateGuestRels, Guest Relations Manager at Westgate Towers Resort
Responded Jan 13, 2020
Lisa, Thank you for your review. Thank you for letting us know what we are excelling in and some areas that need work. The satisfaction of our guests is our top priority. We hope you will stay with us again and allow us the opportunity to not just meet but exceed your expectations. Regards, Lulu
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We got a bonus week with our timeshare trader Interval and decided to stay here. My husband is on crutches so I’m not sure if another unit had been assigned to us but at sign in I requested 1st floor near pool. Our unit was not one that had been recently renovated, but we liked it very much. Room was clean and nice. Great walk in shower. Large rooms. A lanai which was nice. Comfy bed. I did call for a spatula Turner to cook eggs which was missing and they brought one. But did not have any potholders! No extra blanket which we could have used. We compensated by using extra sheet set. Too much pressure to sign up for breakfast timeshare “update”. The breakfast offered was a joke. Crappy coffee, packaged rolls and muffins is not breakfast. We did get 75.00 gift card which we used for a dinner out. Not sure it was worth it. We did like the Italian restaurant and the Mexican one. We also went to a Spider-Man movie in their theatre one night. We couldn’t believe they charged extra for their little waterpark. I’d be pissed if I was an owner there and had to pay extra for that. We did like their pool. The grounds are very nice. Definitely not enough disabled parking spots. Only 2 for our building. We only got one one night out of 6. My husband has no hip and uses crutches so was hard on him.
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Date of stay: May 2022Trip type: Travelled as a couple
Room Tip:Very large place and we never did find everything. I didn’t do activities. Didn’t know where they...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
When you book the hotel the address all over it says Orlando but it is really in Kissimmee. You try to find the one in Orlando and it is the wrong resort so you continue to travel around and end up at a residential only to call them to find out you are no where near where you wanted to stay. Then you get to hotel and they automatically start to try to sell you their “vacation package” which you are stupid enough to fall for because it will only take you 1-1/2 hours was actually 4 looooong hours. Then you get to the room which they called a delux you paid for to get the standard because “owners” would all of a sudden be booking their room so they get first crack at it. But you learned in the 4 hour tour that the owner needs to book 30 days out so they bait and switch. The sofa mattress was awful. Then if you need anything just call 12345 and they will bring it. At 1:00 pm I called for a blanket nothing at 9:00 pm I go to the lobby and they smart $$$ says all you have to do is dial 12345 when I told him I did he said I guess you don’t understand 12345 they will have it there it 15 minutes. I walked away the lady standing their says to me you can go to that desk but are you sure you checked the closest yes yes I did because I am not stupid. Now it is 10:00 I called 12345 again... and by the way over prices terrible food if you are stupid enough to eat here.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from WestgateGuestRels, Guest Relations Manager at Westgate Towers Resort
Responded Feb 20, 2020
Thank you for taking the time to share your feedback with us. We are sorry to hear you had difficulty finding us - we will certainly use this information moving forward. Please be advised, while we are a timeshare resort and we love sharing all that we have to offer with guests interested in learning more about vacation ownership, participation in one of our tours is never mandatory. Please allow us to apologize for the negative experience you had with us. We sincerely hope to have another opportunity to welcome you in the future. Regards, Rachel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Let me start off by saying we are very low maintenance guests, we put up the ‘do not disturb’ sign and enjoy our stay. I have worked in hotels for a long time so I’m aware of the ins and outs of the industry and I have great respect for the employees. We have stayed at this property several times, as well as many other locations and have always had great experiences, our family members are owners and we’re part of the rewards program. We’re familiar with the room styles and love the jacuzzi tub and the coziness of the rooms. However, this time, it was absolutely awful. We booked our room last minute and requested a specific room number, of course we know that is not a guarantee, but not only did we not get the room we requested, we got a room that we did not book at all. Of all the times we have stayed at different Westgate locations, we have never had this room type. Its not even an option on the website. When I mentioned the room request at check in the gentleman said there was a group in house that were occupying a lot of rooms, then said to his coworker, ‘this is the room we have so this is the room they’re getting’. I assumed he meant it was the same type of room, just not the exact room number we requested. If I had known the type of room we wanted was not available we would not have booked. I can understand that, seeing as how it was a last minute booking, but what I don’t understand is how they allowed us to book the room (I called and spoke to reservations) if they didn’t have that type of room available. A bait and switch. We checked in later in the evening, when we got to the room it was set at 66 degrees and the temperature for the evening was going into the low 30’s, we raised the temperature to 72 but it never budged over 66 degrees the entire time. We stay with (and pay for) our two small, well behaved dogs, and they were shivering the entire time, instead of enjoying the room, we spent it burrowed under blankets to stay warm. It should be advertised on their website or told when booking that the hotel doesn’t have heat. Not a typical Florida problem, but when you’re spending the day outside at parks it’s nice to come back to a WARM room. I tried to take a bath in the kid sized bathtub, but the water was barely warm at all. Another let down. The walls were paper thin, we could hear every single word spoken by the people in the room next to us, even with the tv on. We heard dishes being moved, chairs on the floor, everything was incredibly loud due to no carpeting and very thin walls. We were also woken up ALL NIGHT LONG, by their dog barking it’s head off and them yelling at their dog to shut up. On the other side of the wall was the elevator shaft that ran constantly. Needless to say, we got no sleep for the two nights that we stayed there. On the day of our departure three housekeepers were knocking on our door at 9:50am. We couldn’t get out of there fast enough. Ultimately, we paid $675 for two nights of loud, cold, and uncomfortable sleepless nights. This experience was beyond disappointing, especially considering it was Christmas and this is a place we have enjoyed so much in the past. Next time we’ll try a Disney/universal property.
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Date of stay: December 2022
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Don’t expect to get what you book online, once they have your money they’ll give you whatever...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Robert Jensen, General Manager at Westgate Towers Resort
Responded Dec 27, 2022
Good Morning, Thank you for reviewing your stay at Westgate Lakes Resort and Spa. Our resort experiences high demand, however we do our very best to ensure all of our guests receive their requested room as it is on a first come first serve basis. We apologize for the inconvenience of our hot water and heat being down for a period of time. Our maintenance team worked hard to rectify this issue in a timely manner. Additionally, while we cannot control the actions of each individual guest at our resort, we do respond accordingly once we are notified of any noise issues. We regret to know that your stay at our resort was not as exceptional as previous stays. Westgate hopes you will re-visit us in the future so we may restore your trust in us. Best Regards, Westgate Social Media Support
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I booked a 2 night stay and arrived at 11pm ,as soon as I got to my room 638B there was a problem I was given a connecting room. the unit 638A is a 2 bedroom unit, together the units makes a 3 bed room, the guest next door most likely didn’t want a 3 bed room so the resort rented out the 3rd bed room to me( unacceptable ). I booked a studio and was given a 3rd bed room in someone else’s unit ,the lock connecting the rooms was open it was basically 1 door just like the ones in your home it’s like I was in the kids room and my neighbors were in my living room I could hear everything and vise Versa. Security had to come up to lock the connecting door I seen my neighbors when security opened the connecting door so very uncomfortable, I told security I did not feel safe and wanted to move and was told to speak to a manager I went to front desk and asked for a supervisor and (Ryan) stated he was the supervisor I explained the room was horrible and was told why didn’t I say something sooner. No help what so ever did not change my room ,refund me he just put a note in the computer system saying I did not like the room given to me .On top of that maintenance had to come up to fix the balcony door and bathroom door I checked in at 11pm ,room is supposed to be ready at 4pm and they fixing all this stuff now ? Next morning I was told I can use the amenities at the sister property Westgate resort and spa I drove 30 mins and was told I could not use the amenities. When I got back to my resort to tell (Ryan) I was asked if I was given an amenities card I said no when he was the one who told me I can use the sister property’s amenities. My room was freezing I shut my AC off but since I’m actually in a 3rd bed room my neighbors AC is connected to my room I’m receiving the cold air from unit 638A what a horrible stay the room was dirty staff doesn’t care about you once they’ve received your money,and on top of all the maintenance and security coming to my room and me wasting 30 mins driving to a sister property and getting denied, I asked if I could do a late check out and was told (NO) on top of all these problems I’ve had. I will never give any Westgate brand a penny of my money ,my family’s money, my friends ,coworkers ,anyone that’s willing to listen money , stay away these are horrible people that run this place.
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Date of stay: April 2023Trip type: Travelled with family
Room Tip:The walls are paper thin , Very outdated property , small TVs in room , sliding doors for...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Westgate Resorts, Owner at Westgate Towers Resort
Responded May 3, 2023
Hi, thanks for sharing your feedback. Please accept our apologies regarding any issues confronted in the unit. If our team had a NY room, they would have moved yours. However, we have received more visitors than expected. You are welcome to use the sister properties' amenities. However, it seems you went to Westgate Lakes, which is not a sister property to our Towers location. We wish to make up for your stay and provide a much better guest experience. We look forward to getting the chance to welcome you back to our resort. Kind Regards Social media support
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We had a major flood in our room due to a faulty toilet. The first maintenance employees didnt turn off the water & didn’t fix the toilet. After it was fixed they tried to vacuum the water. We had to stay in the condo all week with wet carpet. We were never contacted by management to see how we were doing or how the room was
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Date of stay: February 2022Trip type: Travelled with family
Room Tip:Avoid this resort
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Westgate Resorts, General Manager at Westgate Towers Resort
Responded Mar 18, 2022
Hello, Osu. Thank you very much for taking a moment to leave us feedback regarding your recent visit with us. We're sorry to hear you had a unfortunate scenario occur during your stay. Were you able to speak to anyone at our front desk or a supervisor/manager on duty to see if they could address the issues entirely? It is our mission to provide our guests with the best experience at Westgate, and we understand this wasn't the case for you this time. We'll take the right approach to ensure corrections so future guests and yourself won't have this same outcome. We hope you may give us another opportunity in the future to enhance your experience with us. All best.
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Stayed here for 4 days . Really great staffs. Very nice and welcoming. My room was very clean. Beds we’re comfortable. Amazing jacuzzi tub. We had a beautiful pool view. And the location was the best part. Nearby Walmart and many food places . So we didn’t go far and that’s all because everything was nearby. Only issue was that we had do not disturb on our door while we was out and when we return a half drinking juice box was in our room. No one in that room but or drank any juice box , seemed like someone was in our room . Luckily nothing was missing but was a lil scary. So definitely marked down because of that .
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Date of stay: April 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Westgate Resorts, Owner at Westgate Towers Resort
Responded Apr 6, 2023
Keke, Thank you for taking the time share you experience. We are truly delighted to learn you enjoyed our friendly service, attention to cleanliness, comfortable accommodations and brilliant resort amenities. We regret the unwanted visit by our housekeeping team. Although they were seeking to help you, we'll be speaking with our staff to ensure we do a better job honoring the "Do Not Disturb" sign. We wish you nothing but the best and hope to have you back soon. Kind regards, Social Media Support
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West gate villas are awful. Front desk employees are rude and helpful not willing at all to change your rooms that you are unhappy with. Never had such a bad experience with a hotel and I travel a lot.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip:DON'T STAY AT WESTGATE
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Westgate Resorts, Owner at Westgate Towers Resort
Responded Aug 3, 2023
Katrinar, we are very disappointed to read that you may have encountered some concerns regarding your recent stay with us. We aim to provide the utmost best for our guests and owners. Please reach out to us via private message on one of our social media pages so that we can look into this further, as your satisfaction is our top priority. Kind regards, Social Media Support
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Staying here all week mightve been a struggle cause I booked a studio and saw on the website it wasn't a kitchen. Just to typical microwave and small fridge. However, I got there and found out I was able to get a studio with a kitchen and boy was it helpful. I really enjoyed staying there. Now the only complaint I had was having to pay for WIFI. Reason being is on the website i read the resort fee included wifi. Now I am not sure because Interval International week did not include the wifi but it was a bummer. Still I got the week long wifi cause i did need it. Due to its location, if I decide to do another week long type of deal (I live in tampa so I don't normally do this) I wouldn't mind staying here again
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Date of stay: June 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Westgate Resorts, General Manager at Westgate Towers Resort
Responded Jul 29, 2021
Edward, Thank you for staying with us at the Westgate Vacation Villas Resort! We truly appreciate the amazing feedback that you took the time to write. We're so ecstatic that you enjoyed your stay so much and that you'll be returning. We do apologize about the inconvenience you had to endure; we'll be sure to pass along those comments to our management team as we are always for ways to improve. We look forward to hosting you again for your next stay! Sincerely, Divya
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Thank you for reaching out! We are a non-smoking resort but do have designated smoking areas at our properties for guests. Guests may smoke on their balcony but we do have a strict cleanliness policy and if the room does smell like smoke, the resort does charge for an extra cleaning. We hope this information was helpful.
There are more places to choose from in the Kissimmee area.
PRICE RANGE
C$146 - C$192 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westgate towers hotel kissimmee, westgate hotel kissimmee, westgate resort kissimmee
LOCATION
United StatesFloridaCentral FloridaKissimmee
NUMBER OF ROOMS
106
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
