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I normally write lengthy reviews, but at the moment, any complaints would be trivial. We were there end of February - beginning of March. I will say, we did have a wonderful time, lots of fun, great people, great food, & it's a beautiful resort We met some wonderful people, not only the staff, but guests as well. Right now, I only pray that everyone, from staff to guests are home & healthy. Until next year, hopefully, stay healthy everyone!
Dear Guest,
Thank you for your visit and comments shared on Tripadvisor.
We are so happy to hear that you had a great time at the Now Sapphire Riviera Cancun. We will share your feedback with the Operations Committee.
Thank you very much for your wishes and we hope to welcome you back next year.
Warmest regards,
Olivia Rodríguez
Social Media Coordinator
Now Sapphire Riviera Cancun
info.nosrc@nowresorts.com
It was superb, the food was very good, we eat organic and while they don't advertise as serving organic food, we found that we were very comfortable with their meats and the food was not too sugar-sweet, we really enjoyed it. The staff were very friendly and Orfanel who was our event planner was on point
Dear guest,
Thank you for your visit and for sharing your review on Tripadvisor.
We are are so happy to hear that you had a wonderful birthday celebration with your friends.
We will share your feedback with the Operations Committee, especially with Orfanel.
We hope to welcome you back for more special celebrations.
Warmest regards
Olivia Rodríguez
Social Media Coordinator
Now Sapphire Riviera Cancun
info.nosrc@nowresorts.com
My wife and I had made friends with Gilberto Mora, a restaurant waiter we had met at the Valentin Imperial Maya many years ago. His impeccable service is one of the reasons we had continued to vacation at the VIP year after year.
Anywho my wife told me that Gilberto had changed jobs and was working at the Now Sapphire. He told her that it was a "fantastico" resort and that we should come down for a visit. We decided to go down for a short stay and soon realized that we should have booked a longer vacation.
We booked a swim out room and the view was breathtaking. The room shared a pool with 5 other swim outs with a view of the Caribbean. The beach and sea were right there! No walking to the beach; You were on the beach. Fantastico!
The bar service and restaurant service were exceptional. No waiting for a half hour for a cocktail server to get back to you on the beach. I would go back to the Now Sapphire for the excellent service alone. Also I want to give a shout out to Jimmy at the pool bar. He speaks perfect English and knows his sports. I felt like I was talking to a bartender here in Philly.
As for the food I can't speak much to that. Because of the current cronoavirus outbreak we decoded to take most of our meals in our room. We did however really enjoy the chicken BBQ they had by the pool Friday. Excelente! As well as the Japanese cooking show at the Lemongrass Hibachi.
Although this resort allows children it will be our new vacation hangout for the next few years. We plan on coming back for a longer stay when they finally get a handle on the caronavirus.
Dear Guest,
On behalf of Now Sapphire Riviera Cancun, we want to thank you for taking the time to share such gracious comments about your stay with us and especially about our staff.
We are so happy to read you enjoyed the Preferred Club swim-out suite, restaurants, and the staff service. We will share your feedback with the Operations Committee, especially with Gilberto.
We appreciate you have shared your experience with others, and we look forward to welcoming you back soon!
Warmest regards,
Olivia Rodríguez
Social Media Coordinator
Now Sapphire Riviera Cancun
info.nosrc@nowresorts.com
July we scheduled ocean front rooms. Went through a TA who booked through United Vacations. Arrived 3/13 to be told there weren't any ocean front rooms.They would only offer a voucher to be used in a very short period of time and they said it was only for tropical. After talking with our TA she said she spoke with both United Vacations and the resort and we were supposed to get a voucher for the original rooms that were booked - ocean front. We went round and round with Miguel in the preferred lounge about this. Then when we finally got tired of spending hours trying to negotiate we settled for the tropical. Upon making the return reservation - the manager told us the vouchers weren't even valid as he didn't get a manager signature. Another 3 hours later we received 5 nights in the tropical rooms. The only reason this worked out is because my daughter has a wedding to attend there in January. Otherwise, we would have been out the difference in price of the two rooms.
Also, why wouldn't we get the rooms requested upon booking and paying months ago? Heard rumors the sister resort that was delayed in opening was moving their guests to Now Sapphire. If that is the case, I feel that we should have gotten priority.
Food was average. Very hard to get to the restaurants as there were always lines and waits for dinner.
There are too many better resorts out there for us to ever return here.
Dear Guest,
Thank you for your visit and comments.
Your valuable comments are addressed with operations staff in order to improve our opportunities areas.
We deeply apologize and really appreciate the time you have taken to share with us this situation which certainly helps us to improve our service.
We hope to have the opportunity to welcome you and recover your confidence with our service.
Cordially yours,
Olivia Rodriguez
Social Media Coordinator
info.nosrc@nowresorts.com
We have enjoyed multiple Dreams resorts, we visit the Cancun area 4-5x/year and absolutely loved the fairmont, the u at fiesta Americana, multiple Paradisus hotels, grand velas, and Estudio, and we thought Now Sapphire was going to be a small step up from dreams, but we are very disappointed.
We arrived 4 days ago and upgraded to an ocean front master (2 rooms, master bedroom and family room with sleeper sofa) for an additional $1700 because the king bed we reserved online was not available at check in, and the air conditioner doesn’t work at all in the bedroom! We can’t get anyone to repair it despite 7 complaints/calls over 4 days!
The workers are very nice, the food is pretty good except for the buffets, but there is a ton of seaweed and ants in the bathroom.
The inability to sleep with a 27 degree room (81 Fahrenheit) is definitely not what I was hoping for in any vacation, but especially not when paying extra for a ‘nicer’ room. The lack of customer service is truly unheard of—they are nice on the phone and in person, and they say it will fixed right away, but then no one shows up or does anything to help. Don’t stay in room 520 whatever you do! I unfortunately can’t recommend this hotel
Dear Guest,
Thank you for your visit and comments shared on Tripadvisor.
We appreciate you like the food and service. Please give us the opportunity to assist you.
sincerely,
Olivia Rodríguez
Social Media Coordinator
info.nosrc@nowresorts.com
