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xxdvixx
England, United Kingdom

Amazing holiday!

Reviewed Jun 23, 2022via mobile
So this is our review after spending 14 nights at OCT! Like many after seeing other reviews saying the worst we dreaded arriving but PLEASE anyone worried don’t be as it was anything but what we dreaded!

Check in - check in was quick and the room was cleaned daily no complaints. We had a sea view balcony😁

Beach - yes the seaweed was there for the whole time of our stay, we did not swim at the hotel beach but did walk up the beach to the right if you were stood facing the beach. After a 45-55 min walk you reach Puerto Morelos which is a small fishing town and the beach is a lot better there. The weather was great except two days one more overcast and the other a day of rain. Dont focus on the forecast or you’ll expect rain everyday.

Hotel food- Sensai the Japanese restaurant was my favourite as the chef cooked it all Infront of you and had a joke with the table whilst cooking it was fun. We enjoyed all restaurants except the indoor Italian. The buffet wasn’t spectacular but come on 🤷🏼‍♀️ there was something for everyone and we were never left starving! More than enough to choose from.

The drinks were great there wasn’t any drink you could not ask for and the bar men were the best at making all cocktails!

Trips out of the hotel 1- coco bongos is a must what a show! we went to the playa del Carmen one. 2- Cancun was crazy so if you like to party head there. 3- Isle of mujeres - see Ricky round the pool to book the catamaran as this is the most amazing beach you will see! Amazing day trip🏝 4-Puerto Morelos - we ate at la sirena which is a mix of Greek, steak, seafood, burgers and was so good! Also ate at the Indian restaurant Namaste and that was great food, the town has a supermarket there which is super cheap and has most things you could need. 5- We visited xel-ha and Spent the day there including swimming with the dolphins. It was a little pricey for what you got but a good day out 6- we also went to Kin-ha which included quad biking, zip lines and cenotes for only 40 dollars per person which was a great day! See Gerardo in Puerto Morelos to arrange that. Lastly we visited playa del Carmen fifth avenue which is 10 blocks of bars and restaurants which we enjoyed.

Taxis- we always booked our taxis through the bell boys. We always felt safe and the drivers were friendly and helpful. They usually waited for you whilst you ventured out which one driver explained they are only our resort taxis so they wait for you as they cannot pick up any other people except our resort.

Shout outs- shout out to Ricky from the excursion desk around the pool always so helpful and friendly and booked us great days out. Henry round the pool couldn’t of been there enough for us for drinks etc. Carlos, Jesus and Gustavo at the pool bar for great drinks and Gelledos the restaurant manager, a lovey man who was always so welcoming.

Everyone on holiday/ vacation were so friendly and we made some great friends. We stayed by the pool bar swimming pool (chill pool) each day we stayed in the hotel and everyone got along so well which was nice.

All in all before coming to Mexico I had never seen hospitality like it! Wow.

We hope our review helps you with your stay 🤩
Date of stay: June 2022
Trip type: Travelled as a couple
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Reviewed June 23, 2022

Plenty of Positives about this Hotel but also plenty of Negatives i am afraid.

Good Points:

Tennis & multi sports courts were good

Gym being 24 hour was great

Food for an all inclusive was pretty decent, Mexican & Japanese restaurants were very good, Blue Moon Italian was also decent.

Pools were good although beds were being reserved from 6am onwards

Staff were excellent, Kevin on entertainment team was really nice!

Bowling alley was really good

Bad Points:

Too far away from anything and Taxi's or transfers cost a fortune

Excursions were expensive because of transfer costs

Beach was closed because of the mountain of Seaweed, (see photos)

Only a 3 star at best, never a 5 star

Towels were being put on sunbeds from 6am and beds were old & worn

No information given on hotel when booking in, all done on the App

Cold water only for half the week

No water sports available onsite and a $70 transfer to do any

Date of stay: June 2022
    • Location
    • Sleep Quality
    • Service
Thank Resort63674
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 22, 2022

Juan is the best bartender I’ve had to in my life. He gives me the best drinksssssssssss. I’ve never been at the bar for so long LOLOLOLOL. When I asked him what to get for the first time bc I had no idea he gave me the most wonderful MARRRRRGGGGG

Date of stay: June 2022
Trip type: Travelled with friends
Thank lukemS9883ZF
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 22, 2022

Having an urgency to get to our room we moved from the beach to the room but the room key didn't work. We went to the Privilege Lounge to ask for a little help. Years ago it happened and the butlers helped us, took them three minutes to fix it. This year no butler available, a Premium front desk person was called and showed up. He completely refused to helps us stating that it was my problem, my responsibility and that he will provide absolutely no help. I demanded support and he shouted at me and threat me to call security to get me out of the Lounge. I became extremely upset, stating that no guess deserved that. Little later when we finally got to our room I received a phone call threatening me, telling me that I will pay a price for that, that I shouldn't be in that hotel and that he will take care of that.
We were changing our flight to get back home one week before the time we have already paid for however, thanks to the butler and the H10 Premium manager we had a meeting with the hotel management. Only the Room Division Mgr was profesional, supportive, polite and very solid suggesting we should remain there and he will guarantee our security. We did it.
As an H10 Premium members we have been in this hotel for 2 - 3 weeks a year for 14 years in a row (no year 2020). Privilege Lounge personnel, butlers, beach concierge waiters, restaurant managers, sommelier, etc., have always been extremely professional, polite helpful and very nice; we were always well attended and extremely happy thanks to them. That is why we have been there for 14 years, these people deserve all the credit. Unfortunately this year was tremendously disappointed and terrifying.

Date of stay: June 2022
    • Location
    • Rooms
    • Service
Thank javieraP7207ZX
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 22, 2022

Ángel Cer, Ricardo Poot, Fermin, Vitalino, excellent service! Food and drinks were amazing! Would definitely make reservations again. Mahi mahi was delicious. Service stayed on top of refills. Waiter was easy going and fun to tal to .

Date of stay: June 2022
Trip type: Travelled with family
Thank 505hopem
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 22, 2022

Angel Cen was the best waiter on the premises. Ricardo Poot was great also. The food was delicious. Everyone was very attentive. Fermin and Vitalino were very helpful. Will definitely be my go to restaurant. Shrimp and vegetables starter plate was excellent.

Date of stay: June 2022
Trip type: Travelled with family
Thank V4728TYkristinas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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