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Sandra R
Penticton, Canada

Third time as good as the first!

Reviewed Feb 21, 2020via mobile
We recently returned from our third visit in 4 years to the Ocean Coral & Turquesa. We stayed 12 nights. First of all, the location is great, close to the airport - about 20 min, so you are not on the bus for an hour plus after a long flight. The beach is kept immaculate, something more noticeable if you take a walk down the beach to the southwest (even big resorts)...the beach is groomed daily, with a composting program in place for the collected seaweed.
Perhaps most importantly, we have found the staff to be amazing! Special kudos to Rocio in Mike’s Coffee - it seems to take 2 people to replace her on her day off! Since we have visited a few times before, we decided not to take an excursion. Instead we decided to enjoy some wine from the resorts wine list. We happened upon the Monday night wine tasting in the main lobby where we met Omar, the Sommelier and Luisa, the food and beverage concierge. At this event, we learned of a special 4 course dinner with wine pairings to take place later that week. We are ‘wine people’ so we signed up for this and we’re not disappointed! Pics of the wine dinner courses below!there was a nominal charge for this dinner, which included wine - great value as far as we were concerned! Also special thanks to our Waiter at the wine dinner, Ismael. Luisa helped us with reservations at the a la carte restaurants as we were ordering wine. We learned about some of the wines from Omar, the Sommelier. I would recommend partaking in the wine tasting events (check the activity wall) to meet Omar and Luisa, who will take great care of you during your stay.
We must also give a shout out to Jemima, our Pool and beach server, who provided wonderful service for our stay.
We enjoyed the evening entertainment, especially the Flamenco show and the Retro Night. We were in building 11 which was very central, but close to the evening disco...not a huge deal but if this would be an issue for you, request a different building. We recommend this resort for a laid back, relaxing vacation.
Date of stay: January 2020
Trip type: Travelled as a couple
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CustomerServiceOcean, Gerente at Ocean Coral & Turquesa, responded to this review
Responded Feb 27, 2020
Thank you so much for choosing OCT as your hotel of destination in the Riviera Maya. It is great to read that you had such a great time in our resort. It is really rewarding to read that you had such a good time in our hotel with our hard working, friendly staff. We would like to thank you for taking the time to leave your valuable comments on this page. And we look forward to receive you again in our hotel. Best Regards, The Ocean Coral & Turquesa Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed February 21, 2020 via mobile

My wife and I read a ton of reviews prior to deciding on the ocean coral and let me tell you it was worth every penny! We are still here at the resort and really felt like we needed to write this review now to try to capture how we are feeling in the moment. First of all.. you should definitely do the privilege package since it gets you THE JOSE LUIS CEN! “Beach Concierge” Every morning he made sure to get us either chairs by the pool, beds by the ocean or Cabanas by the ocean. He is super friendly and loves his job! It is very difficult to get ANY chairs here without privilege so I would spend the extra funds and do it! You only live once..or you can get up all hungover at 6am and try to find a chair and put your towel on it, however most chairs are already taken. Also I have what you would call in Spanish a “picky picky” wife who wants everything her way so privilege is the way to go. Top shelf booze including Gonzo Gris aka Grey goose and Don Julio tequila!
As for the restaurants..with privilege you get to make reservations and actually eat when you want. At the Blue Moon we had JORGE who seated us at the flower covered honey moon table and treated us like Royalty! He was super nice and really did a great job making us feel special.
The privilege also has a special breakfast lunch and dinner restaurant that includes ALDO and JAVIER who made us amazing drinks and food! Since my wife is “picky picky” the sit down non buffet style breakfast and lunch really made her happy. All food here is really good and there is a great variety to choose from. As for drinks my wife loved her spicy margaritas which had jalapeños in it. The beer included dos xx, sol and Heineken. I wish they had Modelo but you can’t win them all! We upgraded to 4th floor ocean view as seen in the pictures. You should do that to! Happy wife happy life!

Date of stay: February 2020
Trip type: Travelled with family
1  Thank lukedB5292BE
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CustomerServiceOcean, Gerente at Ocean Coral & Turquesa, responded to this reviewResponded February 27, 2020

Thank you so much for choosing OCT as your hotel of destination in the Riviera Maya. It is great to read that you had such a great time in our resort. It is really rewarding to read that you had such a good time in our hotel with our hard working, friendly staff. We would like to thank you for taking the time to leave your valuable comments on this page. And we look forward to receive you again in our hotel. Best Regards, The Ocean Coral & Turquesa Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 21, 2020 via mobile

The room was a junior suite and very nice room.
The food and restaurants are in close proximity to each other so no carts are needed. There is a coffee shop with snacks that is great as you are coming back from beach area.
I had a bit of a walk from my room.
The elevators do not work and still do not work. That is the only issue here.
The night entertainment is average but the beach and area are lovely. There is a lunch restaurant beside the beach which is great.
I do not prefer this location because my favorite is Akumal Beach Resort but because it is very close to most areas and is more economical I do like it for these reasons.
There are stairs going down to main level. They have accessibility for disabled which is good.
The food is good and if you are looking for not the most elite spot this is just fine.
Will come back.
In addition this place is close to Puerto Morellos fishing village which you can visit walking along the beach.45 mins walk.
It is a keeper.
Usually Air Transat flight 6 am which is the best as you get in at 9 45 am.
When you do this going through passport area is a breeze as it is an early flight.
All in all visit at least once.

Date of stay: March 2019
Trip type: Travelled solo
2  Thank sxw202
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CustomerServiceOcean, Gerente at Ocean Coral & Turquesa, responded to this reviewResponded February 27, 2020

Thank you so much for choosing OCT as your hotel of destination in the Riviera Maya. It is great to read that you had such a great time in our resort. It is really rewarding to read that you had such a good time in our hotel with our hard working, friendly staff. We would like to thank you for taking the time to leave your valuable comments on this page. And we look forward to receive you again in our hotel. Best Regards, The Ocean Coral & Turquesa Management

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Reviewed February 21, 2020 via mobile

My friend and I stayed at the OCT from Feb 13th to Feb 20th for a girls trip.

We ate the Sensai Japanese Restaurant which was great but for all our other meals we ate the buffet.

The buffet was hit and miss. There was enough enough food but not a lot of daily variety. We were never left hungry though!

We situated ourselves at the quiet pool the entire week and it was so relaxing!! Jose and Ricardo are the servers and they were amazing. You learn their names as it’s quite the little community at the quiet pool.

TIP: the pool and ocean chairs get snagged up very early in the morning. It’s a struggle everyone has at this resort (lack of chairs). We tipped the workers and they brought up chairs from the ocean for us to have at the pool daily.

We didn’t do Prestige as we didn’t see the value in it but many people were happy they upgraded to it.

The rooms were big and comfy.

There is no disco but they do have dance parties by the pool at night. If you’re looking for a “party” this is not the hotel for you.

I would definitely return for a quiet vacation again.

Date of stay: February 2020
Trip type: Travelled with friends
1  Thank edmontongirly
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CustomerServiceOcean, Gerente at Ocean Coral & Turquesa, responded to this reviewResponded February 27, 2020

Thank you so much for choosing OCT as your hotel of destination in the Riviera Maya. It is great to read that you had such a great time in our resort. It is really rewarding to read that you had such a good time in our hotel with our hard working, friendly staff. We would like to thank you for taking the time to leave your valuable comments on this page. And we look forward to receive you again in our hotel. Best Regards, The Ocean Coral & Turquesa Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 21, 2020

We had visited here a few times before. We come back because we know what to expect. We were in the Privilege section. We had an ocean view room. Was sad that we were on the first floor. Seeing that we had been there several times before and wanting a ocean view. You could see the ocean from our floor, but it is not the same. We were never called by the correct name at reservations and became confusing. When you check in you receive a card for a special dinner. Ours was however no where to be found and I went up to the Concierge to see if they would help.. They would not!!! And he was not very nice about it... At the Sensei Restaurant we had reservations and I wanted to sit at a special table so I made my husband go a little early and stand in line. Me being first in line only to find out we were the last to be seated because of us being called a different name. No res. for us. under our name. Disappointed. Love to be on the beach and enjoying the waves, water, and sun. (Ok, I love the pools too!) Making that happen every day was Jose Luis Ceni. the Beach Concierge. He is wonderful Always a smile on his face. Making sure that we were happy and taken care of.. Always clean towels or water if needed. Please give him a raise!!! He was everywhere helping everyone!!!!!!
And off course Ricardo at the adult pool! He Rocks!

Room tip: Try not to be next to the restaurant. Ask for a 2nd floor room
Date of stay: February 2020
    • Value
    • Cleanliness
    • Service
1  Thank TripBroMP
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CustomerServiceOcean, Gerente at Ocean Coral & Turquesa, responded to this reviewResponded February 27, 2020

Thank you so much for choosing OCT as your hotel of destination in the Riviera Maya. It is great to read that you had such a great time in our resort. It is really rewarding to read that you had such a good time in our hotel with our hard working, friendly staff. We would like to thank you for taking the time to leave your valuable comments on this page. And we look forward to receive you again in our hotel. Best Regards, The Ocean Coral & Turquesa Management

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Reviewed February 20, 2020

We have the best service in the resort ricardo from villa marina was excelent the manager zuriel and hostess mariana was very friendly we are from vancuver canada and wi probably return.
Highly recommend this resort

Date of stay: February 2020
Trip type: Travelled with family
2  Thank joanwA7898UD
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CustomerServiceOcean, Gerente at Ocean Coral & Turquesa, responded to this reviewResponded February 27, 2020

Thank you so much for choosing OCT as your hotel of destination in the Riviera Maya. It is great to read that you had such a great time in our resort. It is really rewarding to read that you had such a good time in our hotel with our hard working, friendly staff. We would like to thank you for taking the time to leave your valuable comments on this page. And we look forward to receive you again in our hotel. Best Regards, The Ocean Coral & Turquesa Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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