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Harold I
Fairview, Texas

Great Birthday Long Weekend

Reviewed Feb 7, 2020
We enjoyed our stay tremendously at the Ocean Coral. Very friendly and accommodating staff all around. We only spent 4 nights over Super Bowl weekend to celebrate my birthday. We never left the resort as we were not looking for excursions, just hanging out at the pool and beach. Overall the food was very good and we especially enjoyed our meal at the Sensai Japanese restaurant.

We enjoyed our time at the pool and beach very much but we do wish the lounge chairs could be emptied when folks left for the day and just left their towels without any personal items. Since no effort was made to remove ANY towels during the day, many chairs were unusable in spite of the fact they were no longer being used. Perhaps even just a few signs telling folks to remove their towels when they weren't going to return would help the problem.

Our room was fine and we enjoyed it very much. I do believe the resort stretches the definition of "Ocean View". Our Ocean View suite looked out through HEAVY but beautiful palm trees and you had to use your imagination to put together small little bits of water view to imagine an "Ocean View".I've added a photo of the "View". It was a Garden View and nice but really not an Ocean View. The staff reacted immediately to fix a water temperature problem in the shower when we called about it. On the other hand, maid service forgot wash clothes most of the time.

We did not pay for the "Privilege" upgrade and wouldn't do it if we went back again. I tried to find out how much this upgrade would cost before traveling without success. On check in we we were told we could upgrade for $35 pp per night and I couldn't figure out why I needed to spend $70 per night for a special section of beach or a single extra restaurant. We didn't do it and we were very happy without it. Just a personal preference if you want to feel "Privileged" 😉

A word of warning for those looking for party life in Cancun. This resort is NOT in Cancun and quite remote in itself. This was exactly what we were looking for but might be surprising if you are not aware. We would certainly recommend the resort
Date of stay: February 2020
Room Tip: We were on third floor. I do not think you would want the ground floor as folks can walk by and...
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CustomerServiceOcean, Gerente at Ocean Coral & Turquesa, responded to this review
Responded Feb 8, 2020
Thank you so much for choosing OCT as your hotel of destination in the Riviera Maya. It is great to read that you had such a great time in our resort. It is really rewarding to read that you had such a good time in our hotel with our hard working, friendly staff. We would like to thank you for taking the time to leave your valuable comments on this page. And we look forward to receive you again in our hotel. Best Regards, The Ocean Coral & Turquesa Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (22,544)
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4,079 - 4,084 of 22,544 reviews
Reviewed February 7, 2020

This place has it all: great beach, amazing pools and amazing restaurants and buffets. I highly recommend!
A special thank you to Eduardo Garcia, the bartender at the family pool (close to the daisy club and the 17 and 21 room areas)! He does the best job and is very careful and accurate! Thanks Eduardo Garcia for making this holiday so memorable!

Date of stay: February 2020
Trip type: Travelled solo
1  Thank anafitgirl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CustomerServiceOcean, Gerente at Ocean Coral & Turquesa, responded to this reviewResponded February 7, 2020

Thank you so much for choosing OCT as your hotel of destination in the Riviera Maya. It is great to read that you had such a great time in our resort. It is really rewarding to read that you had such a good time in our hotel with our hard working, friendly staff. We would like to thank you for taking the time to leave your valuable comments on this page. And we look forward to receive you again in our hotel. Best Regards, The Ocean Coral & Turquesa Management

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Reviewed February 7, 2020

Jose Luis Cen was awesome. Always had towels and our cabana was always ready for us. We never had to wait and he was pleasant to deal with. If you ever go here make sure you see him and all will good if not great!

Date of stay: February 2020
Trip type: Travelled with family
2  Thank masonp138
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CustomerServiceOcean, Gerente at Ocean Coral & Turquesa, responded to this reviewResponded February 7, 2020

Thank you so much for choosing OCT as your hotel of destination in the Riviera Maya. It is great to read that you had such a great time in our resort. It is really rewarding to read that you had such a good time in our hotel with our hard working, friendly staff. We would like to thank you for taking the time to leave your valuable comments on this page. And we look forward to receive you again in our hotel. Best Regards, The Ocean Coral & Turquesa Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 7, 2020

Staff made the entire trip amazing! This was my first trip here and was blown away by the service! Great food and even better service. Everyone treats you so nice and makeshifts feel welcome. At the party pool Carlos was so friendly and makes amazing drinks. Pancho at breakfast made our whole family smile every morning and was a delight. Inside the bar Johnson and Frankie made our nights spectacular. There’s really nothing else to say on how amazing all the staff was! Great atmosphere and definitely coming back!

Date of stay: January 2020
Trip type: Travelled with family
1  Thank Cbearaz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CustomerServiceOcean, Gerente at Ocean Coral & Turquesa, responded to this reviewResponded February 7, 2020

Thank you so much for choosing OCT as your hotel of destination in the Riviera Maya. It is great to read that you had such a great time in our resort. It is really rewarding to read that you had such a good time in our hotel with our hard working, friendly staff. We would like to thank you for taking the time to leave your valuable comments on this page. And we look forward to receive you again in our hotel. Best Regards, The Ocean Coral & Turquesa Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 6, 2020

we have just spend 7 wonderful days there and had a fabulous time from the beach to the party pool all the staff was amazing,they work so hard to make sure the guests have a great time. the food was great,cecilia and freddy at casa del mar wore amazing and Estrella by swim up poll took such a good care of us.the entertainers great everyday,great nigh show.absolutely recommend this resort.
this was our 4th time and will go back next year.

Room tip: building 1 to 7 is adults only.very good
Date of stay: January 2020
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1  Thank Ilda B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CustomerServiceOcean, Gerente at Ocean Coral & Turquesa, responded to this reviewResponded February 7, 2020

Thank you so much for choosing OCT as your hotel of destination in the Riviera Maya. It is great to read that you had such a great time in our resort. It is really rewarding to read that you had such a good time in our hotel with our hard working, friendly staff. We would like to thank you for taking the time to leave your valuable comments on this page. And we look forward to receive you again in our hotel. Best Regards, The Ocean Coral & Turquesa Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 6, 2020

Best food on the property. Can not say enough good things about Oscar, Hilda and Zuriel. Fun atmosphere and tasty food. We ordered the brisket and pulled pork, plus Mac and cheese. Must try the white bbq and KC bbq. Will be returning!

Date of stay: February 2020
Trip type: Travelled as a couple
1  Thank Mkerickson19
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CustomerServiceOcean, Gerente at Ocean Coral & Turquesa, responded to this reviewResponded February 7, 2020

Thank you so much for choosing OCT as your hotel of destination in the Riviera Maya. It is great to read that you had such a great time in our resort. It is really rewarding to read that you had such a good time in our hotel with our hard working, friendly staff. We would like to thank you for taking the time to leave your valuable comments on this page. And we look forward to receive you again in our hotel. Best Regards, The Ocean Coral & Turquesa Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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