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rvod
Edmonton, Canada

A great week away

Reviewed Feb 3, 2020via mobile
We booked here the day before departure, and got a good price, considering last minute.
This resort is a nice shorter van ride from the airport, than a lot of other resorts. We did seem to wait a bit to long at the airport, while they got all the passengers sorted.
We arrived quite late, but the buffet was still open.
The buffet is pretty on par to what you would expect, although we have to say that the house red wines where great here and at any of the other spots to dine at the resort.
Plus side there was always prosecco on hand for any meal.
There is the usual towel bingo on the lounge chairs at the pools, and this does get annoying. We wish the staff could keep a handle on this problem.
We tended to lounge on the deck the lobby, great comfy furniture and better bar service.
Bar service was exceptional, especially at the lobby bar.
The staff where all very friendly and helpful, like when you ask for a drink that’s new to them. For this we want to shout out to Karla & Berenice, these ladies made the week even better.
We did book into the Blue Moon for supper, and here again the staff made the dining experience better. Thanks to Jorge
For a wonderful evening.
The Japanese was a nice experience, you get to know new people, and have a very full tummy at the end.
The coffee shop is a great idea, the sweets and sandwiches you can grab there is a nice alternative to the buffet. Although it can be crowded at certain times, and we did find the coffee much better in the lobby.
Route 66, is a nice change as well if you are craving a burger.
The market came to the resort one evening, that was nice to not have to go into town for any souvenirs.
The beach is kept very clean, but if there is a wind like we had all week, the water is quite dirty, so not good to snorkel.
The gift shop has a jewelry area, and here you can get some very nice pieces at reasonable prices.

Date of stay: January 2020
Trip type: Travelled as a couple
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CustomerServiceOcean, Gerente at Ocean Coral & Turquesa, responded to this review
Responded Feb 7, 2020
Thank you so much for choosing OCT as your hotel of destination in the Riviera Maya. It is great to read that you had such a great time in our resort. It is really rewarding to read that you had such a good time in our hotel with our hard working, friendly staff. We would like to thank you for taking the time to leave your valuable comments on this page. And we look forward to receive you again in our hotel. Best Regards, The Ocean Coral & Turquesa Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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4,110 - 4,115 of 22,544 reviews
Reviewed February 3, 2020

Hands down the most fun I’ve ever had ! Erik with the staff who hold the events was the most energetic person I’ve ever met, and deemed me with the name, “Strawberry”. I will never forget ! The food, pools, and service were top notch and I can’t wait to be back ! 🍓🔥

Date of stay: January 2020
Trip type: Travelled with family
1  Thank Themexicanstrawberry
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CustomerServiceOcean, Gerente at Ocean Coral & Turquesa, responded to this reviewResponded February 7, 2020

Thank you so much for choosing OCT as your hotel of destination in the Riviera Maya. It is great to read that you had such a great time in our resort. It is really rewarding to read that you had such a good time in our hotel with our hard working, friendly staff. We would like to thank you for taking the time to leave your valuable comments on this page. And we look forward to receive you again in our hotel. Best Regards, The Ocean Coral & Turquesa Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 2, 2020

This is a large, well design, well built, and well maintained resort.
The room was large, comfortable and modern.
Food was top quality with lots of variety.
The resort was near full capacity judging by the many occupied beach and pool chairs.
The buffets were not busy due to the many other restaurants.
Two of them large and not requiring reservations.
The beach was long and well maintained.
It was windy and lots of sea grass was trapped there most of the week.
Nice for walks but not swimming.
We would return if the price was right.
SunWing was disappointing.

Date of stay: January 2020
    • Value
    • Cleanliness
    • Service
3  Thank Norman H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CustomerServiceOcean, Gerente at Ocean Coral & Turquesa, responded to this reviewResponded February 7, 2020

Thank you so much for choosing OCT as your hotel of destination in the Riviera Maya. It is great to read that you had such a great time in our resort. It is really rewarding to read that you had such a good time in our hotel with our hard working, friendly staff. We would like to thank you for taking the time to leave your valuable comments on this page. And we look forward to receive you again in our hotel. Best Regards, The Ocean Coral & Turquesa Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 2, 2020 via mobile

This was our 2nd time to this resort! We absolutely love it! It is super clean, extremely well maintained, staff is super pleasant and the food variety is terrific! We love the adult only pool and Ricardo is amazing! Alfredo sold us wonderful spa
Packages! Find Carlos at the swim up bar and ask for a shot! He will take care of you! We weren’t privileged but we still felt very well taken care of. We did tip though. Not much just $1-2 each time, but people really appreciate it and will make sure you’re taken care of. The food was amazing in all the restaurants! Route 66 get the shrimp PO boy! And fried pickles! The fries by the pool are so good! Afternoon buffets are limited variety But still really good. Crepes poolside are the best! Our bed was super comfortable! The beach is so clean! And the room a/c was always cool! This resort is a fav! And we will be back!

Date of stay: February 2020
Trip type: Travelled with friends
4  Thank red0578
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CustomerServiceOcean, Gerente at Ocean Coral & Turquesa, responded to this reviewResponded February 7, 2020

Thank you so much for choosing OCT as your hotel of destination in the Riviera Maya. It is great to read that you had such a great time in our resort. It is really rewarding to read that you had such a good time in our hotel with our hard working, friendly staff. We would like to thank you for taking the time to leave your valuable comments on this page. And we look forward to receive you again in our hotel. Best Regards, The Ocean Coral & Turquesa Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 2, 2020

Jose Luis Cen the beach Concierge and Ricardo Pot the VIP pool waiter go above and beyond. tip them well and your drinks won’t be empty. Food is pretty tasty. Sensi hibachi was probably our favorite place to eat. Definitely go privileged top shelf liquor and several other amenities

Date of stay: February 2020
Trip type: Travelled with friends
1  Thank JosephC1903
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CustomerServiceOcean, Gerente at Ocean Coral & Turquesa, responded to this reviewResponded February 7, 2020

Thank you so much for choosing OCT as your hotel of destination in the Riviera Maya. It is great to read that you had such a great time in our resort. It is really rewarding to read that you had such a good time in our hotel with our hard working, friendly staff. We would like to thank you for taking the time to leave your valuable comments on this page. And we look forward to receive you again in our hotel. Best Regards, The Ocean Coral & Turquesa Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 2, 2020

Awesome..Ricardo Pot and Jose Luis Cen are the absolute best..2nd time here and both times were awesome..Ricardo privileged pool kept are drinks coming ..Jose Luis Cen has our chairs and towels ready everyday..could not ask for better!

Date of stay: February 2020
Trip type: Travelled as a couple
1  Thank Mgoblue7629
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CustomerServiceOcean, Gerente at Ocean Coral & Turquesa, responded to this reviewResponded February 7, 2020

Thank you so much for choosing OCT as your hotel of destination in the Riviera Maya. It is great to read that you had such a great time in our resort. It is really rewarding to read that you had such a good time in our hotel with our hard working, friendly staff. We would like to thank you for taking the time to leave your valuable comments on this page. And we look forward to receive you again in our hotel. Best Regards, The Ocean Coral & Turquesa Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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