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Psychic1
Nelson, New Zealand

If only staff could match elegance of the Hotel.

Reviewed Jun 10, 2024via mobile
Elegant, spacious, and clean. Excellent location being so close to both train stations with free bus pass around the city & areas and complimentary free cold water as room had a small fridge. I would have loved to have given a 4 STAR rating for the reasons above.. however, what let's it down was the following points 👉 *The bathroom has no shelves with only 1 rail and a very impractical and hazardous bath/shower to climb up into. You must be very careful not to flood the floor as the shower head sprays past the half glass door. * BREAKFAST, tho appreciated, the setup was sloppy. No hand sanitizer, lack of serving spoons for food choices. Coffee cups are too small for auto machine serves. No milk for cereal other than tiny thumb size pottles. Horrible tasteless jam, & no maramlade. Tho the honey packs and Nutella was a least a choice. The whole experience would have been a lot better if the staff would just smile a little more. It's not an easy job, I understand that, but if you don't enjoy people, seek a different job, as many would love to work in such a beautiful historical hotel.


Date of stay: June 2024
Room Tip: Very Walkable with cases from Interlaken West and a free bus available to Interlaken Ost. We also...
Trip type: Travelled as a couple
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Reviewed May 19, 2024

Located midway between the Interlaken West & Ost stations, it is walkable distance within major tourist attractions like Harder Kulm, Casino, BR Chopra statue and the convenience stores Migros & Coop etc. A must do is the Lake Brienz cruise the boarding point is of which is about 20 minutes walk from the Hotel. The public bus stop is just outside the Hotel and hence very very convenient. Ms. Adele Otilia and Mr. Pedro Silva at the Reception were super hosts, very friendly and with lots of good advice - places to visit and the costs involved. The rooms are spacious and the toiletries are aplenty. Nowhere that we stayed found so many toiletries and towels as in this place. Mr. Frank in the Breakfast area was super friendly and helpful who served us with an ever smiling face. Thanks guys for making our stay memorable. A warning sign in the bath not to splay water outside the bathtub helps in being cautious ab initio. Overall a truly good Hotel and would rate them 4.5 on a scale of 5.

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ravikancha64
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 9, 2024

The hotel was really well located, close to the train station, so an easy walk. It is right in the middle of town. Old style hotel that had lots of character
And a nice buffet breakfast
And in Interlaken, you get free bus transport for tourists
Found a wonderful brewery bar, just across the road and about 50 m away
Very reasonable meals and a great range of beer

Room tip: Being an old building, there is some walking to your room, as the lift stops on a flor and you have to walk down or up a flight of stairs
Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Familyadventure6
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 26, 2023 via mobile

The hotel is an average 3 stars.

Positive:
- located right next to the bus stop that serves Interlaken Ost and Interlaken West.
- in the middle of many shops, with Coop just across the road.
- room size is okay for 2 persons and luggage.
- has a microwave at the pantry .
- breakfast variety is good. You get warm eggs, ham, cereals, fruits, hash browns, vegetables etc
- cleaning staff are very friendly and readily to provide amenities since I requested no cleaning.

Negative:
- as it is besides the main road, it can get noisy.
- the windows are very dusty.
- the level difference between the bathtub and bath floor can be quite high, making it slippery if we step on the tiles
- hotel as this funny policy that if the bathroom floor is flooded, you will be charged $500chf. I mean no one was to flood the bathroom floor but the bathtub and shower area itself is so small. It quite restrictive, so everyday we shower with “fear”. There is no floor trap and proper waterproofing, it should be done instead of having such inconvenient imposed on the guest.
- hotel corridor is dark. Need a switch to turn it on.
- counter staff can be cold.

An overall neutral experience.

Room tip: If heavy luggage, need to carry to mid stairs, avoid street view, bath floor cannot be wet.
Date of stay: September 2023
Trip type: Travelled with family
Thank Ong C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 16, 2023

Hotel Location is Great...Although rooms are on smaller side but overall nice experience..Round the clock Coffee and Tea available in common room near reception...Break fast spread is same everyday which can be a put off

Room tip: They serve same breakfast spread everyday..so it's better to skip the breakfast from day 2
Date of stay: September 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank AbhinavT121
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 19, 2023 via mobile

Pros- Accessible, good location, multiple restaurants around
Cons- Cramped bathrooms and very rude restaurant staff. My son’s tooth fell off and he did not have breakfast on one day. The breakfast charges were paid in full (just to reinforce the facts). One of the servers snapped very rudely when I picked a couple of bananas as we had to leave for the trip. His behaviour was absolutely unprofessional and insensitive towards a kid. I would not recommend this hotel if you are travelling with family/kids. You don’t want to spoil your mood if you are on vacation. I have not seen such behaviour in any other hotels.
Secondly they have no water outlet in the washroom outside of tub and levy heavy penalty if you happen to spill water. Take a call if you are travelling with kids.

Date of stay: June 2023
Trip type: Travelled with family
1  Thank Payal K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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