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There bugs on the floor, so much so that you could hear them scurry on the well appointed pergo floor. We had to leave nothing was done to remediate this. The office closed at 9 pm no place for key drop off. I saw where 1 couple lost their money for 4 days. You are better off going on to Grindewald or another city.

I've traveled across six continents and stayed in over 200 hotels of varying prices. Unfortunately, this has been one of the most disappointing experiences I've encountered. The lack of professionalism and minimal services, combined with exorbitant prices, made this stay quite unpleasant.

Positive Aspects:

The only positive aspect is its location.

Negative Aspects:

-Despite booking and paying for a three-person apartment, we were given a double room, even though we were a group of three

-The room was incredibly small and came with a steep price tag of 260+ euros for one night. In reality, it's more in line with a 50 euro room at best.

-Upon returning to the hotel at 23:00 after dinner, we found the main door locked with no information on how to enter. Our attempts to reach the emergency room number went unanswered, and we ended up waiting for over an hour with a child. Despite seeking help from people on the street and even calling the police, it was only after several attempts that the police (118) managed to unlock the main entrance.

Additionally, I tried reaching out to booking.com's emergency number, but even they couldn't establish contact with the property's so-called emergency number.

-The toilet and bathroom were incredibly tiny.

-I strongly advise against staying at this deceptive hotel. Opt for a hostel instead. This establishment is not worth visiting and should not exist.

Never book this hotel and save yourself from many problems! Pathetic management of this hotel! Yesterday our client - Mr Ashutosh Narayan went to this hotel for checkin with prepaid voucher and hotel front office staff told them that due to overbooking, they have shifted them to another hotel - Apart hotel Krone, when clients reached Apart hotel Krone, their front office told guest they have to pay CHF 529 to stay in this hotel, guest told that they hv already paid to Harder Minerva so Aprat hotel should take the payments from Harder Minerva, but Harder Minerva has denied paying to the new hotel and told guest they they will refund the guest, the payments they have made for the booking with them and guest can directly pay to the new hotel - Apart Hotel Krone ( the cost for the new hotel is much higher then the cost guest has paid to Harder Minerva in 3-4 months advance booking). The travelers have never faced a cheating like this from hotels and middle of the night he was stuck with his family and luggage so he has to accept this arrangement and had paid CHF 529 to Apart Hotel Krone. Please don't book hotel Harder Minerva - as they can throw you out anytime if they get a booking at higher cost than yours. We are going to file this complaint with Swiss tourism as well.