Very Untidy,
The room had a peculiar stink, Linen was not clean. The bathroom was dirty.
Construction was going on at the next site, irritating noise. Very bad experience. Not at all worth the rate they are charging. I Will never recommend this at any cost.
Hotel is run down and needs some major upgrades. It is old, dusty, dirty and moldy. The bathroom has mold everywhere, the wood floor is broken in so many places that we were never without shoes because of fear of cutting our foot. One side of the bed doesn’t have an outlet so one of us couldn’t charge our phone at night. The hotel location is odd, it’s between two restaurants and easily missed. You only get one key and need the key to lock the door, even when you are inside the room, causing an issue if one person in your room wants to go out and came back late (you need to leave your room key in order to get a key to enter the building after 12am). We asked for another key but that isn’t an option. Our AC worked but our kids didn’t. Shower didn’t drain so we had to shut it off and let it drain as we were showering. Construction was going on the entire time we were there, starting at 7am. Seriously, avoid this place.
Three couples booked two double rooms at CHF 500 for two nights per couple and a third room for CHF 690 for a room at the attic. We were very apprehensive because of bad reviews of this hotel mainly due to poor cleanliness and smell of Indian food. Upon booking my credit card was debited the amount of CHF 1195.54. This was June 11. I sent queries as to why the full amount was not debited. No reply. I resent the same email several times until June 20 when I copied the Tourisn office of Interlaken. Then they replied that my emails went to spam and that our rooms are indeed ready when we arrive July 4-6.
Upon check in early morning of day 1 we were met by the owner who helped us store our luggage. Now I understand why they have such bad reviews. The owner is not Swiss. I think she was Chinese. Not very conversant in English. Explains also why no replies. She was understaffed.
After a whole day going around Brienz, Rothorn, Geisbach, Iseltwald, and Interlaken, we finally checked in and found our rooms clean and well made up. They have a coin operated laundry at the back area very convenient for us.
Day 2 we left early for Grindelwald and returned late with our rooms cleaned and smelling ok. No bad smell at all.
Day 3 the car we hired to transfer all six of us to Zürich airport was on time. He did not have any issue finding the hotel parking area.
Happy ending for this episode that started with bad reviews and a lack of communications. Next time we shall book early, maybe six months ahead to get the hotel we wish to book with good reviews.
Run down hotel and room. My room was exposed to restaurant kitchen exhaust. Unfriendly and unprofessional staff. Very bad experience. Staff is stubborn and ignorant. You should avoid this hotel by any means.
The hotel utterly failed to meet even the most basic expectations during our stay. Despite the digital age, we were left stranded without WiFi, impairing our ability to connect with the outside world and attend to professional and personal duties. Worse still, the cacophony of active construction starting at 7am provided an alarming and unrequested wake-up call, an inconvenience that was never mentioned during our booking process. The absence of a phone in the room further strained our circumstances, making reaching the front desk a hassle, instead of a straightforward task. We also discovered that half the electrical outlets were dysfunctional, rendering many of our personal devices useless. Our attempts to resolve these issues were met with a deafening silence from the hotel management, who only found it appropriate to respond after our check-out. This complete disregard for customer service and failure to maintain necessary amenities was a distinct blot on our stay, casting a negative shadow over what should have been a restful experience.
