Hotel is close the train station. Rooms feel old and tired- odd shaped room with a tiny bathroom. Check in staff were efficient if unfriendly. Did not get a chance to have breakfast. Executive room was soulless with tables stacked next to each other and very little in the way of appetizers. Better options nearby.
Dear Guest,
First of all, thank you for leaving your comments on Tripadvisor. I would like to apologize for the bad service that you experienced during your stay and I have addressed the issue to the managers. Our goal here at the Hilton Milan is 100% satisfaction for everyone who chooses to stay with us and based on the details you provided in your comments, I deeply regret that we did not achieve this.
Although you express some disappointment, we hope that we will have the opportunity to welcome you back in the not too distant future so that we can demonstrate the high level of service we are normally renowned for.
Best regards,
Nassos Papazoglou
General Manager
Perfection! Wish I could've stayed longer.
Excellent front desk manager and staff.
Beautiful room, with comfortable bed and nice view.
Just a short 2 min walk to the Centrale station, where you can catch the express train to MXP, or bus to LIN. Can walk or metro all over Milano from here with ease.
I know Milano well, so ask any questions.
Dear Guest,
thank you for choosing Hilton Milan for your recent stay and for leaving your kind review.
It is a pleasure for me to read that you appreciated our convenient location, our comfortable rooms and our helpful team members. I will make sure to pass your compliments personally to front desk team.
We hope that we will be able to welcome you back with us again soon.
Kind regards
Nassos Papazoglou
General Manager
This hotel is the worst I’ve stayed this year, the hotel room is tiny and to be honest very cramped. Staff were pleasant but that’s about it! Nothing special and I would spend my money elsewhere better.
Dear Guest,
Thank you for taking the time to let us know your views on your visit at the Hilton Milan.
I was deeply sorry to read that your stay was not up to your expectations.
Your observations and opinions are appreciated, as they enable us to assess the standard of our hotel.
We hope that despite your disappointment on this occasion, we have the opportunity of welcoming you back to the hotel at some point in the future.
Kind Regards,
Nassos Papazoglou
General Manager
After landing at Linate Airport, we easily caught one of the five-Euro buses that run between the airport and Milan's Central Station.
We found the Hilton to be only a five-minute walk from the station (turn right once outside the front entrance, and then turn right again) and were warmly welcomed at the front desk. Our room was well appointed, comfortable, and quiet, and the morning buffet is very good.
A true highlight for us as a longtime Hilton Diamond household was the Executive Lounge. The food offerings were good (the carpaccio was especially tasty), the wine and spirits choices were more than adequate, but what truly impressed us were the two male employees who circulated continually around the room, replenishing wine glasses and serving as welcoming hosts.
We tried unsuccessfully to get their names for a special commendation when checking out, so we'll commend them here and let Hilton know that those two employees are great ambassadors for the brand.
On any future trip to Milan, this will definitely be our first choice of hotels.
Dear Guest,
thank you for leaving your kind words and rating us with five stars.
It is a pleasure for me to read that our hotel has been for you a home away from home and that you appreciated, in particular, our location and our team members.
We hope that we will be able to welcome you back with us again soon.
Kind regards,
Nassos Papazoglou
General Manager
Very clean. Very quiet. Lovely breakfast buffet with a large variety. (Strangely, no fish). Very helpful staff. There is gluten free bread and crackers.
Odd thing about bathroom: put illuminated mirror in a corner so tightly wedged bwtween toilet and sink it is virtually unusable. Everything on buffet is marked for different allergens and while most prepared hot items have gluten the others are safe.
Large fluffy towels. Plenty of eclectic outlets. Located very close to Central TT as in station making using public transit excellent and very easy choice.
Executive lounge is better than most but very few gluten free items available.
(Note: Uber is not a good choice in Milan and neither is car rentals in city because of unknown tolls. Cabs are only available at Taxi stands but quite expensive.
Subways are so usable. Clean. Fast.)
Dear Guest,
thank you for choosing Hilton Milan for your recent stay and for leaving your kind review.
It is a pleasure for me to read that you appreciated our convenient location, our comfortable rooms and our breakfast.
We hope that we will be able to welcome you back with us again soon.
Kind regards
Nassos Papazoglou
General Manager
