If you are regular to this chain you would get it immediately. Staff at Room Mate are different than any chain, they always smiling, and very attentive to all details, they go beyond duty lines to make you feel comfortable during your stay... This is simply what I have seen in all roommates I stayed with and particularly in Room Mate Mario .. Full mark goes to the Front office team and their Manager Silvia. The hotel is situated just a few steps from the Opera underground station and just one stop from gran Via and Sol. Keep it up yet a little update/renovation to the property is required.

My adult daughter and I stayed for four nights. Love the location. Easy walking distance to everything. Breakfast was good but mostly the staff made all the difference. They were so friendly and helpful. They made us feel at home! They arranged our taxis and helped us get around town. The location was near the metro too. We paid extra for the executive room and loved the ability to get some fresh air.

My wife and I enjoyed an excellent 2 night stay at Room Mate Mario. Very central and beside Opera house and very short distance to Royal Palace. Sol and Mayor plaza a 5 minute walk and Retiro Park a leisurely 25 minutes even in heat. Very clean throughout and modern decor. Can’t comment on breakfast. Staff very pleasant and helpful. Offered to book taxi but there is a busy plaza and taxi rank 1 minute away so no need, but it was nice to have it offered. As celebrating a wedding anniversary they very kindly and unexpectedly left a small bottle of champagne and personalised card in the room. Thank you. Slight negatives was returning to hotel after 13.30 to find cleaners not having completed their work and so not possible to chill and size of room smaller than expected, but just about ok for 2 nights though we had several suit cases as going on to Lanzarote for a week after 3 days in Madrid. However, still a wonderful hotel, on a sensible budget, very central, clean and lovely staff. Would certainly recommend and use again without hesitation.