I stayed at the hotel from 26th September until 3rd October. This was the tenth time I have stayed here and it really is home from home. The last time I wrote a review was February 2019 but I also stayed in September 2019 and In May of this year. The gap of course between September 2019 and this year was entirely due to the pandemic.
After having to close for a while because of the pandemic, the hotel has continued to maintain its exceptionally high standard of care for all its guests. Some new staff, Javier and Emma have joined the reception team and they along with Roberto, Fidel and Hugo provide a welcome and go more than the extra mile to ensure the comfort and well being of its guests.
The rooms are spotlessly clean and the beds are always comfortable. I have stayed in good large hotels in countries like Australia and South Africa and the showers in all the rooms at the Artrip hotel are luxurious, better than many of those large hotels. Breakfast is always something to look forward to with excellent coffee, croissants, cereals, lovely breakfast rolls, pain au chocolat, Serrano ham, cheese and a great variety of fresh fruit.
The warmth and the professionalism of the staff is the hallmark of this hotel. Brilliantly led by the manager Miguel whose sense of humour shines through in the same way as his concern for guests and his staff. He is also happy to receive constructive suggestions for improvement. However for me there is nothing to improve! I am already looking forward to my next two visits to Madrid in 2023 and the main reason is that after a day of tourism or seeing friends in the city, I know I have a lovely room to return to and know that I can relax in a place which really is home from home. Thank you, Miguel to you and all your staff.