Such a beautiful and clean hotel. The employees at the reception were really kind and friendly, breakfast was delicious, lots of local foods to try and big thumbs up to the cleaning ladies, they were just perfect, they even folded our clothes nicely which was really sweet and kind. Thank you so much for this wonderful experience to all the staff of this awesome hotel. ❤️
Thank you for your kind words! We're thrilled that you enjoyed your stay with us and appreciated our clean facilities, friendly reception staff, delicious breakfast, and attentive cleaning team. Your satisfaction is our priority, and we're delighted to have provided you with a wonderful experience. We hope to welcome you back soon!
Everything is falling apart and in disrepair. You will not get any shampoo, conditioner, body wash or lotion. No in room coffee. No working hair dryer. And on top of that got a blood stained pillow case one day!
We honestly believe that you may be wrong about the Evenia Rosselló hotel. We inform you that all our rooms are equipped, among other facilities, with kettles, gel and shampoo dispensers, and we provide amenities upon request at reception. We take hygiene and guest satisfaction very seriously and find it very unusual to hear about the issues you have mentioned.
We would like you to visit us again so that we can rectify any concerns and ensure that you experience the high level of service and comfort that we strive to provide. Please feel free to reach out directly if we can assist you further.
Amazing central location. Close to The Ramble and the Diagnal. Great selection of restaurants and bars nearby. Also cheap supermarkets,if you want to buy a few bits. Hotel itself is modern and nicely presented. Very clean. We've stayed for 4 days and our room was cleaned and fresh towels given everyday. Friendly staff. Breakfast was the same every day, so it's probably not worth it to book as Breakfast included as so many cafes nearby with wide selection of choices. The only thing I was a bit disappointed with, were the thin walls. We didn't get a good night sleep during our stay as we could hear literally everything from surrounding rooms. But I guess that's quite normal for a central location city hotel.
Thank you for sharing your positive feedback! We're delighted to hear that you enjoyed our amazing central location, the modern and clean presentation of the hotel, and the friendly staff. We appreciate your comments on the nearby amenities and the daily cleaning service. We apologize for any inconvenience happened. Your understanding is appreciated, and we hope you consider staying with us again in the future.
I spent 3 days with my husband for a holiday trip in this hotel. We chose it because of the relatively good reviews. The hotel itself is not bad, rooms are good, people at the reception somehow friendly. Breakfast okay. Nothing special, not bad, okay.
But, take care of your belongings in your room. When we came back after a sightseeing tour at the second day I noticed that my black little bag with my medicine - I had a cold - with Aspirin, Ibu, Asthma-Spray, spray for the nose, Voltaren - all the things you might need when you are ill in a holiday - was not lying at the table anymore. I had put it there when we left, the room has been cleaned in the meantime, so I asked my husband if he had seen it. No. We looked everywhere but could not find it - even under the bed.... So at this point I thought maybe I had forgotten that I already had put it in my suitcase because we wanted to leave the next day, and because I was too lazy to check it which had meant to put everything out again, I somehow was convinced it must be there because I had checked the whole room.
At home when I unpacked my suitcase, I could not find it. Also, my little purse with my nailcare like file, scissors etc was not there.... It had been somehow valuable, made of leather and a present from my mum some years ago. And somehow had taken it out of my suitcase!! Not in the plane because it was handluggage!!
So be aware of your belongings in this hotel. Someone takes things out of your suitcase and things in your room, it does not need to be precious - no, just what the person likes to have!!!
We had put our money, valuables etc in the safe-box, so I am really glad about that, at least. But who thinks that someone would steal less expensive things out of the room?!
When I found out at home, I wrote to the hotel, also to the headoffice of the hotels, but I never got a response. So the hotel does not care about employees who steal. But I want to inform other guests, to either not book this hotel or lock EVERYTHING in a locked suitcase, do not leave anything in your room.... By the way, I am travelling since 60 years and this never has happened to me! So, better choose a different hotel!
Thank you for sharing with us your comments about your stay at the hotel. We are really surprised and concerned to hear about your experience. This is the first time we are hearing about this matter. We are sorry for any inconvenience you may have had. However, neither we nor our reservation center, received any communication regarding this matter, during your stay or afterwards.
At this time, we do not have specific details about your reservation and without more information it is difficult for us to investigate or address the issue directly. We take these matters seriously and our hotel staff is committed to ensuring the safety of our guests.
Please, contact our hotel directly with further details, including the dates of your stay and any additional information that may help us investigate the matter further.
Thank you for bringing this to our attention and we hope to resolve the issue as soon as possible.
I don't recommend the hotel. 1. Very old. The rooms are not tidy. The air conditioner does not work well and makes a lot of noise, making it difficult to sleep. We tried to sleep with the window open, the noise of the cars was very disturbing. 2. We booked a room in advance on the hotel website. Four days later I contacted the site, sent an SMS, wrote on Instagram to cancel the reservation for one day, but no one responded. After checking into the hotel, they refused to cancel our reservation for one night. We were away for one day and paid 108 euros for it, and they didn't even give us any water or tea bags. 3. After checking out of the hotel, they didn’t give me a cashier’s receipt, but instead wrote out a piece of paper by hand.
We appreciate your feedback and regret that your experience did not meet your expectations Mr. Matusevich. We apologize for the issues you encountered with the air conditioner, and the noise disturbance. We will address these concerns to improve our services.
Regarding your reservation, this was made with a non-refundable rate, which unfortunately cannot be altered due to its special conditions, as explained to you from our central booking office.
At check out, they gave you your invoice and an additional receipt requested by you.
We appreciate your valuable feedback, and we hope you will consider giving us another opportunity to provide you with a better experience.
