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Эдуард М

I don't recommend it

Reviewed Feb 16, 2024
I don't recommend the hotel. 1. Very old. The rooms are not tidy. The air conditioner does not work well and makes a lot of noise, making it difficult to sleep. We tried to sleep with the window open, the noise of the cars was very disturbing. 2. We booked a room in advance on the hotel website. Four days later I contacted the site, sent an SMS, wrote on Instagram to cancel the reservation for one day, but no one responded. After checking into the hotel, they refused to cancel our reservation for one night. We were away for one day and paid 108 euros for it, and they didn't even give us any water or tea bags. 3. After checking out of the hotel, they didn’t give me a cashier’s receipt, but instead wrote out a piece of paper by hand.
Date of stay: February 2024
Trip type: Travelled on business
Value
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Alex Torres, Otros at Evenia Rosselló, responded to this review
Responded Feb 19, 2024
We appreciate your feedback and regret that your experience did not meet your expectations Mr. Matusevich. We apologize for the issues you encountered with the air conditioner, and the noise disturbance. We will address these concerns to improve our services.
Regarding your reservation, this was made with a non-refundable rate, which unfortunately cannot be altered due to its special conditions, as explained to you from our central booking office.
At check out, they gave you your invoice and an additional receipt requested by you.
We appreciate your valuable feedback, and we hope you will consider giving us another opportunity to provide you with a better experience.

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,224)
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14 - 19 of 1,225 reviews
Reviewed December 9, 2023

Great area. Lovely, lovely restaurants and safe to walk. Room big.
Overall very disappointed. Room cold as heating didn't work. Hotel alarm went off at 6am. Noisy, as thin walls. Was offered a room change but at least knew neighbours went to sleep early and I'd not get woken up by them, so I didn't take it.

Date of stay: December 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Alex S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alex Torres, Otros at Evenia Rossello, responded to this reviewResponded December 10, 2023

Thank you very much for sharing your feelings about your recent stay in Hotel Evenia Rosselló Alexandra. We want to apologize if we didn't fully accomplish your expectations.We highly appreciate your comments and suggestions and you can be sure that they will held in consideration and help us to improve. It would be such a pleasure to personally welcome you back to our hotel.

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Reviewed November 25, 2023

Close location to scenic spot. Excellent service, nice person. Recommend the location. I trust you will like it. Barcelona is very nice city, confortable weather and lovely person. The waiter will help you to handle the baggage.

Date of stay: November 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank rs6r69u2pl5n9x71a350
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alex Torres, Otros at Evenia Rossello, responded to this reviewResponded November 26, 2023

We appreciate your positive feedback about our hotel. It is great to hear that you enjoyed your stay as well as the staff that assisted you. If you’re traveling to Barcelona again soon, don’t hesitate to call us. It will be a pleasure to welcome you again

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Reviewed November 6, 2023

it was a pleasant stay. It would have been even more pleasant if there were French language tv channels. At night, we usually don't go out and prefer to stay in watching TV. Euronews and TV5 Monde were both in English.

Date of stay: October 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Akli954
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alex Torres, Otros at Evenia Rossello, responded to this reviewResponded November 6, 2023

Thank you for sharing your feedback about your stay. We're delighted to hear that you had a pleasant experience. Your comment about the availability of French-language TV channels is appreciated, and we apologize for any inconvenience you experienced due to the limited options. We will certainly take your feedback into consideration and explore ways to enhance the television channel offerings for our guests, including the inclusion of French-language channels. We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable stay.

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Reviewed October 22, 2023

I would recommend the Evenia Rossello for its cleanliness, modernity, excellent bed, and location. One tip: Check to see whether your accommodation includes breakfast. I had forgotten that mine did not.

Date of stay: October 2023
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Dream609861
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alex Torres, Otros at Evenia Rossello, responded to this reviewResponded October 23, 2023

Thank you for your recommendation, and we're delighted to hear that you had a positive experience during your stay at Evenia Rosselló. We're pleased that you found our hotel to be clean, modern, and with excellent beds. Our central location is indeed a strong point for exploring the city.
We appreciate your feedback and hope to welcome you back.

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Reviewed September 23, 2023 via mobile

Whilst understanding the main difference between a four and five star hotel, I often think some view four stars as much worse whereas it’s rarely the case- just not 24 hour service. This hotel is one such example. Located in a lovely area of Barcelona with one of the most restaurant populated street within minutes, it is an excellent hotel. The room was spacious (a twin room with both beds being king size is rare) a modern functional design with lovely en-suite. Breakfast was buffet style but one had everything. The restaurant food was lovely and relatively inexpensive, based in a very modern setting, with the option to dine outside in an enclosed small park area. All the staff were professional and friendly, but as is my want I often single out one, in this case Tomas who treated my father and I well with an extremely friendly attitude and was exceptionally eager to please in our overly demands in whisky (thank you).
I would return as the experience was really pleasant.
Thank you all
Thank you

Room tip: The nearest Metro statin Diagonal- is only a five minute walk from the hotel and will take you all the downtown in minutes for only a few €
Date of stay: September 2023
Trip type: Travelled with friends
Thank Tripmember01092023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alex Torres, Otros at Evenia Rossello, responded to this reviewResponded September 26, 2023

Thank you very much for sharing your feelings about your recent stay in Hotel Evenia Rosselló. We're very pleased to hear that our staff made your stay pleasant, and that the hotel met your expectations. It would be such a pleasure to personally welcome you back to our hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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