Our trip was so great. The check in was absolutely wonderful, and we spent some time in the spa, which was gorgeous and relaxing. The view from our room was gorgeous.
789
127
59
34
47
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C$388
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C$297
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Will7506
Beautiful hotel in a beauty city
Review of Grand Hyatt Barcelona
Reviewed 5 days ago
Very clean, very elegant hotel with wonderful food and accommodations will definitely be coming back. Would totally recommend the Peruvian restaurant at the top of the hotel with a gorgeous view.
Date of stay: July 2024Value
Rooms
Location
Cleanliness
Service
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Review collected in partnership with Hyatt Hotels
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GRAND HYATT BARCELONA, Atención al cliente/recepción at Grand Hyatt Barcelona, responded to this review
Responded 2 days ago
Dear Will,
Thank you so much for the top rating and sharing your lovely compliments with other travelers.
Our main goal is to make all our guests feel taken care of and make them all come back again; your compliments are wonderful to us.
We look forward to welcoming you back on your next visit to Barcelona.
Best wishes,
GRAND HYATT BARCELONA
Thank you so much for the top rating and sharing your lovely compliments with other travelers.
Our main goal is to make all our guests feel taken care of and make them all come back again; your compliments are wonderful to us.
We look forward to welcoming you back on your next visit to Barcelona.
Best wishes,
GRAND HYATT BARCELONA
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews business conference beautiful hotel pillow menu blackout curtains rooms are spacious enjoyed my stay luxury hotel the hotel staff early check walking distance public transportation metro station concierge city gym renovation taxis
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Tatjana R
8
Date of stay: June 2024
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GRAND HYATT BARCELONA, Atención al cliente/recepción at Grand Hyatt Barcelona, responded to this reviewResponded 5 days ago
Dear Tatjana R,
Thank you for taking your valuable time to share this lovely review and for staying at Grand Hyatt Barcelona.
We feel especially proud to know that you loved the service provided from all of us and that you enjoyed our Spa and the views from your room.
I will for sure pass on your compliments to the entire team. Hope to have the pleasure of welcoming you back soon.
Best regards,
Grand Hyatt Barcelona Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
N9572IFmohammedm
2
We stayed at the Grand Hyatt Barcelona for 5 nights. The hotel is decent and modern. The breakfast is quite nice. It was fresh, tasty and plenty of variety. Unfortunately our experience did not start on a positive note. The hotel does not cater for people who do not have a credit card. They wanted a €300 deposit for room service and the bar. When I said we don't order room service and we don't drink, the manager/staff changed the narrative to its to cover incidentals too. We had to take out €300 from a ATM to cover the same. The hotel did not care and us just about themselves. I visited Dubai last year and we had a similar question posed to us. When we said we do not have a credit card, the hotel did not make a fuss.
The gym is okay. Nothing amazing.
Expected better from a 5* hotel. The staff who clean the room were very poor. They did not clean the room properly and we were always calling the lobby to ensure the room was cleaned etc. The TV and fridge kept breaking down. We did not have TV for the last two days. Another room was not offered. Barcelona itself is amazing. Definitely one to return again, just maybe not to the same hotel.
Room tip: Use metro rather than taxis. Taxis can be expensive. Metro is located nearby. East to use and not expensive.
Date of stay: June 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GRAND HYATT BARCELONA, Atención al cliente/recepción at Grand Hyatt Barcelona, responded to this reviewResponded 1 week ago
Dear Mohammed Majid,
Thank you for taking the time to share your experience with us. We appreciate your positive comments about the breakfast and the modern design of our hotel.
We are deeply sorry that your experience did not start on a positive note and that you encountered issues with the deposit for incidentals. This procedure is a standard practice in many hotels to ensure a seamless stay. However, we understand your frustration and will review our policies to ensure a better experience for future guests.
We also apologize that the room cleaning service did not meet your expectations and for the technical issues you faced with the TV and fridge. We will address these issues with our housekeeping and maintenance teams to prevent similar situations in the future.
We are pleased to hear that you enjoyed the wonderful city of Barcelona. We hope you will give us another opportunity in the future to demonstrate our commitment to excellence in service.
Thank you again for your feedback.
Sincerely,
Grand Hyatt Barcelona team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
U1096WFsteve
1
My wife and I visited Barcelona for the first time. This hotel is outstanding! The upscale amenities and the quality of food at the restaurants was impressive. Staff were helpful at recommending local restaurants and sites to visit during our stay. We had a great time. I strongly recommend this hotel!!
Date of stay: June 2024
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GRAND HYATT BARCELONA, Atención al cliente/recepción at Grand Hyatt Barcelona, responded to this reviewResponded 1 week ago
Dear U1096WFsteve,
Thank you so much for sharing this five star review with the rest of the TripAdvisor users.
The fact that you would recommend us as an outstanding hotel makes us feel so fulfilled.
The whole team would not thank you enough for your sweet compliments and we all had a great time together with you.
We hope that we get the chance to see you again and make you feel taken care of as a valued guest.
Best regards,
Grand Hyatt Barcelona Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
SAM99LosAngeles
Berlin, Germany
2435
Worst Hyatt experience ever.
Bad CheckIn - out of my two reserved Rooms only one was available.
The Room I got was dirty, unchecked, really wasted - „emergency Service“ was offered - In that case, fresh Towels, flushed the Toilet Once, only after my request whats about the Bed - new Pillow Covers (no blanket and so on) unbelivable.
No compensation offered - no excuse.
Date of stay: June 2024
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GRAND HYATT BARCELONA, Atención al cliente/recepción at Grand Hyatt Barcelona, responded to this reviewResponded 1 week ago
Dear SAM99LosAngeles,
First of all, thank you so much for taking the time to share your experience during your recent stay with us. We have received your comments regarding your stay at the Grand Hyatt Barcelona, and I would like to offer you my sincere apologies, as well as my gratitude for your time and feedback. There is no doubt that your visit was not the right one, which I deeply regret. It is unforgivable that you were affected and that we did not provide you with the quality of service to which you are justly entitled. We should never lose sight of the basics: failing in small details can lead to an experience that ruins your stay with us. Since it is not in my power to change what happened, there is only one thing left for me to do and that is to appeal to your kindness and humbly apologize.
Best regards,
Grand Hyatt Barcelona Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
66rick2015
Winnipeg, Canada
51
Classy, modern hotel. Great service! Exercise room was outstanding. Comfortable beds, and fine bedding. Shower was super too!
Date of stay: June 2024
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GRAND HYATT BARCELONA, Atención al cliente/recepción at Grand Hyatt Barcelona, responded to this reviewResponded 1 week ago
Dear 66rick2015,
We are glad to know that you have enjoyed your experience with us at the Grand Hyatt Barcelona and we want to thank you for your top score and lovely comments. We would love to have the honor to welcome you back soon and to provide you with another unforgettable experience.
Thank you for staying with us at the Grand Hyatt Barcelona and we hope to see you again.
Best regards,
Grand Hyatt Barcelona team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC