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About
4.5
#138 of 510 hotels in Barcelona
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Grand Hyatt Barcelona, un icónico hotel de 5 estrellas ubicado en la famosa Avenida Diagonal, en el corazón del distrito residencial, financiero y comercial más exclusivo de Barcelona: la Alta Barcelona.
Experimente el máximo lujo y viva donde lo mejor de Barcelona está, donde Grand Hyatt elige residir: un destino cautivador dentro de otro destino. Grand Hyatt Barcelona es el lugar para ser y estar: combinando diseño con sofisticación, es el destino gastronómico y vibrante más exclusivo, el cual ofrece una experiencia inigualable.
Con 465 habitaciones, incluyendo 49 suites y un Penthouse, 5 espacios gastronómicos, un área de Wellness & Spa y una piscina al aire libre, 22 espacios para reuniones, ZUU (un club nocturno para eventos privados), Grand Hyatt Barcelona es la elección perfecta para una escapada lujosa e inolvidable.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Luxury
Great View
Languages Spoken
English, French, Russian, Spanish and 4 more
Location
Plaça de Pius XII, 4, 08028 Barcelona Spain
Name/address in local language
Grand Hyatt Barcelona
1,055 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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The Grand Hyatt Barcelona has garnered acclaim for its impeccable cleanliness and state-of-the-art facilities, with a spa and swimming pool that have received particular praise, albeit with some noting extra charges. While its location offers easy access to transport, a few guests find it slightly removed from central attractions. The service is generally celebrated for its staff's dedication and warmth, though occasional service lapses have been mentioned.
Rooms are modern and spacious, yet some guests have raised concerns regarding privacy and climate control. The hotel's atmosphere is consistently described as contemporary and inviting, but the value is diminished for some due to additional costs for basic amenities.
Location
Convenient
Atmosphere
Stylish
Rooms
Modern
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
Well-appointed
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I have nothing bad to say about this hotel. The staff is really really nice, and they are always making sure you are having the best experience ever, the rooms are amazing, the beds are very comfortable and they have a "pillow menu" so that is also very nice. The amenities that they give you are good and with a variety of stuffs to use and consume. The laundry service is amazing as well and they make sure you receive everything in the best conditions. The breakfast is really good, a variety of foods and they all tasted amazing. The location is incredible, the neighborhood is safe and modern, with lots of restaurants and shops to go, and the "hop on hop off" buses have stops right in front of the hotel. If you are planning on going to Barcelona, this is the hotel to stay, I promise you won't regret it.
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Date of stay: February 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DireccionS4, Quality Manager at Grand Hyatt Barcelona
Responded Feb 21, 2020
Dear catz1206, Thank you for sharing your lovely feedback about your experience at Hotel SOFIA Barcelona. We are delighted you noticed our passion for hospitality and that our lperfect ocation suited your needs. It is also great to hear that we were able to tempt your taste buds with our wide breakfast buffet and that you had a nice and comfy night sleep. We look forward to welcoming you back for another memorable stay in the future. Best wishes, Blanca Sarrias, Quality Manager, SOFIA Barcelona - in the Unbound Collection by Hyatt
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Just 15/20 mins form the airport this is a real 5 star luxury hotel. Gorgeous bars, decor and public areas are all spotless and uniquely designed. Reception and door staff are so welcoming and helpful. Rooms are spotless well decorated with modern lighting techniques that get take a bit of getting used to. Comfortable beds and lovely linen Everything is faultless, a great hotel ! Excellent breakfast with a huge choice of dishes, gluten free is no problem.
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Date of stay: February 2020
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DireccionS4, Quality Manager at Grand Hyatt Barcelona
Responded Feb 10, 2020
Dear Douglas C, Thank you for taking your valuable time to share this lovely review and for staying at SOFIA Barcelona. We feel especially proud to learn that you loved the service provided from all of us and that you were amazed by SOFIA's universe itself. I will for sure pass on your compliments to the entire team. Hope to have the pleasure of welcoming you back soon. Wishing you a great day! Blanca Sarrias, Quality Manager, SOFIA Barcelona - in the Unbound Collection by Hyatt
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I have recently returned from a short city break to Barcelona with a friend (4th/7th Sept) and what an amazing time and stay we had a Hotel Sofia! It’s definitely the nicest hotel i’ve stayed in so far for a city break and I will be recommending and returning in the future for sure.
Check in was efficient, all the staff at the hotel are so friendly and attentive. The decor at the hotel is stunning! It’s so modern and clean.
Our room was lovely, we booked a Harmony room (room 308 for reference). The decor again was stunning, the room is such a good size and we had everything we needed! We had requested an iron in the room which was their on arrival, there was robes/slippers to use and a proper hairdryer (not a travel sized one which is what you usually find in hotels). The mini fridge is expensive so we popped to the supermarket and stocked up on snacks. Housekeeping were great, they came everyday and the room was immaculate.
The bed was the comfiest bed i’ve ever slept in and the shower was amazing, so powerful! The only downside I would say is that the shower is very see through which is fine if you are staying with a partner, but if staying with a friend/colleague or family member this could be a bit of a problem. There is a screen that divides the bed and shower area which does block it off but not completely, this could be different however in a twin room? We had a double so maybe that is why!
We didn’t have breakfast or dinner at the hotel as we ate out for our whole stay so can’t remark on that, although the restaurant did look lovely.
We spent our last day by the pool which was so nice! After having two full on days in the city it was lovely to be able to chill before catching our flight that evening, all the facilities were still free to use even after we had checked out. We were able to use the spa/gym facilities to shower and change before leaving too which was great.
The location of the hotel was perfect, the metro a short walk away which takes you straight into the city, taxi’s are everywhere around the hotel and if you choose to do the Hop On Hop Off bus while you are visiting one of the stops is right outside the hotel.
All in all a fabulous trip, I would definitely recommend this hotel for anyone staying in Barcelona and I’ll be returning myself if I return in future.
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Date of stay: September 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Olga Moral, Marketing at Grand Hyatt Barcelona
Responded Sep 14, 2022
Dear Lizzyd, nothing can make us happier than reading your comment. The entire team at Hotel Sofia works so that our guests feel as you have felt with us. We really appreciate your opinion and hope to see you again very soon. Thanks so much
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Hi, we recently visited the Sofia and really enjoyed the property. It's very convenient to the airport, about 15-20 minutes away so that's nice. To be honest, I was a bit worried when we arrived that it was a bit far from the "sites", etc...but I was wrong. There's a metro (subway) entrance about a two minute walk from the hotel and you can get to the Gothic Quarter and other higher foot traffic areas within 20-30 minutes. The metro is very easy to take and very well organized. The rooms were quite spacious and the staff went out of their way to make sure that our stay was conformable. I want to give a special commendation to the evening concierge, Christian. He went out of his way to help book us a tour and also helped arranged it so a guaranteed taxi would he waiting for us at 4:30am since we had a very early flight out that morning, his service was exemplary. We would definitely stay here again on our next visit to Barcelona.
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Date of stay: January 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DireccionS4, Quality Manager at Grand Hyatt Barcelona
Responded Jan 23, 2020
Dear Salexander99, I would like to sincerely thank you for taking the time to share such a great 5 stars review on TripAdvisor. We are so delighted to know you had an amazing time with us. As you may imagine, in the hospitality industry there is nothing better than to offer our guests great memories from their stay. We are very glad to know that Christian contributed to positively. It is also great to know that our privileged location allowed you to travel our entire beautiful city. You are right, don’t look elsewhere in your next trip to Barcelona, we would love to welcome you back. Should you desire any assistance, please feel free to reach out to us directly. Best regards, Blanca Sarrias, Quality Manager, SOFIA Barcelona - in the Unbound Collection by Hyatt
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Hotel Sofia is a beautiful hotel. Location isn't the best for sightseeing, but is close to the metro and many buses. There are however a few issues with it:
1) Suite upgrade for Hyatt guests: As a Globalist, I typically get upgraded to at least a standard suite, if it's available. However, I was upgraded to a So Suite, which is a grade below the standard suite, First Wish, as listed on the Hyatt app. When I asked the front desk at check-in, they claimed that these were the same, which didn't sound credible at all. I also verified that the First Wish suite was available when I checked in.
2) Shower door: There are gaps around the shower glass door, so the water would splash out of the shower, making the rest of the bathroom really wet. I had to place multiple mats outside to soak up the water. I was just taking a regular shower and not splashing water around...
3) Aesthetics over pragmatism: The design of the hotel seems to place aesthetics over pragmatism. For instance, the tap was impossible to turn if your hands are wet or soapy.
4) Environmental sustainability: I wish the hotel would place more emphasis on environmental sustainability. There's nowhere in the hotel where you can fill up your bottle with drinking water; your only option is either the tiny disposable plastic bottles in the room or tap water. I was initially quite pleased that they used larger sizes for the shower amenities to reduce waste, thinking that they provided that because I was there for four nights. However turns out that they used that regardless of your length of stay, as I got a new set of amenities on my last night.
5) Breakfast spread doesn't change: The breakfast spread is incredible if you're there for a day, but can get really boring if you're there for four, as the spread is the same every day. They have an almond croissant that is really good (with cream filling), but ironically, they don't seem to have that everyday.
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Date of stay: May 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Assistant, Atención al cliente/recepción at Grand Hyatt Barcelona
Responded Mar 15, 2023
Dear Chester, Thank you so much for taking the time to share your experience during your recent stay with us. We are sorry to hear that your stay with us was not the best of memories and the experience was a disappointment. We regret that we did not live up to your expectations. As it is impossible to change what has happened, we can only reiterate our apologies for not giving you the experience you deserve. We can assure you, that if you consider giving us another opportunity, we will work tirelessly to ensure that you have a perfect stay and that we will be better hosts on your next trip to Barcelona. Yours sincerely, Hotel SOFIA Team
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I booked the Sofia Hotel for a few nights just me and my Husband.
We loved it!
It was our first visit to Barcelona. So much to see and not enough time so we will most defiantly have to go back, perhaps in the cooler months!
Took a taxi from the airport direct to the hotel under 30 euro, on arrival our bags were taken from the taxi straight to our room. Check in was seamless and welcoming.
We stayed in the Sphere room which is extremely spacious and very modern. Quite the open plan bedroom which I loved, the shower was more like a room of its own and had some amazing toiletries.
Everything was operated with a remote pad (one as you enter the room and one on either side of the bed) to operate the lighting, black out blinds and curtains. The bed seemed really firm but we both woke up the following morning having had the best sleep ever!
Make sure you book breakfast there is something for everyone the choice and quality is phenomenal! Staff are on hand with freshly made coffee, cappuccino, espresso however you like it and as much as want. Breakfast is in the Impar Restaurant, we had dinner there one night which was also delicious.
This hotel isn’t in the city of Barcelona and that’s why I choose to stay here, we like the buzz of the city during the day with the quiet of the hotel in the evening, and this hotel is perfectly situated for that purpose. A few minutes walk to either the tram or metro which are both cheap and easy to navigate into the main hub, around 25 mins.
There is a big El Corte Inglés also only a few minutes walk away, with lots of little local coffee and food places.
Husband used the gym while I went for a relaxing massage, if you have time defiantly book the spa. It is beautiful. The hotel has a small swimming pool which we didn’t use.
The coffee shop in the lobby is also a must. Its completely gluten free and delicious.
The staff are friendly, knowledgable and the housekeeping do an fantastic job to keep the hotel immaculate. An amazing and affordable 5 star hotel one which I will be recommending and returning to.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Assistant, Atención al cliente/recepción at Grand Hyatt Barcelona
Responded Jul 21, 2023
Dear B3025DQtraceya, Thank you so much for sharing this five star review with the rest of the TripAdvisor users. The fact that you would recommend us as a super hotel makes us feel so fulfilled. The whole team would not thank you enough for your sweet compliments and we all had a great time together with you. We hope that we get the chance to see you again and make you feel taken care of as a valued guest. Please feel free to contact us 24/7 for any assistance you might need. Wishing you a great day! Kind Regards, Hotel SOFIA Barcelona
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My husband and I stayed at the hotel for 10 days from 2 December to 12 December. Due to our work schedules, we have few holidays of which we can spend together and so had high expectations for our stay in Barcelona and in particular the Hotel Sofia. It was downhill from the moment we checked in. We were not given any information about the facilities in the hotel. The room size was exceptionally small despite the photographs on the website. This is something we could cope with, however, what was not acceptable was the treatment we received in the first few days.
We were given one tiny bottle of water to share between the 2 of us. When I asked the house keeping to give one extra bottle, she point blank refused. The way she answered was very rude and just not what you would expect from hotel staff. If we wanted more, we had to pay the 7 Euros from the mini bar. When we requested a glass, or a single knife from room service, we were charged 4 euro each time. When staying in 5-star hotel, you would never expect to have to pay additional expenses for a member of staff to deliver a utensil to the hotel. When we questioned reception about this, they said we must pay a service for a service. In all the hotels we have stayed in across the globe, we have never heard such utter nonsense. It was clear, customer service was not their forte.
By day 3 of our stay, we were becoming more uncomfortable and decided to take a break from the hotel and leave Barcelona for a few days and pay an additional cost for another hotel. On returning, the staff appeared to be more friendly and accommodating but this was after we spoke to one very decent member of staff who we believe shared our woes with the other staff.
The cleaning of the rooms was very poor. They left dirty glasses in the room. If we had asked them to bring us clean ones, we would have been charged so we ended up cleaning them ourselves! On Sunday, there was a knock at the door and within 5 seconds, the door opened. I was coming out of the shower.
One night we ordered room service. The guacamole was old and gave us both mouth ulcers. The next day we ordered food from outside but were charged for the hotel staff to bring it to the room.
My husband and I ended up bickering with one another because the holiday ended up being very stressful rather than a time for us to spend some quality time together.
We paid so much for this holiday and it was the worst experience we have had. The majority of the staff were rude and stuck up. The additional fees were incomprehensible. When we visit places, we like to return the hotels we have stayed in but we will never return to this hotel. We suggest retraining of the staff to ensure future guests don’t have to endure the unpleasant experience we experienced at Hotel Sofia.
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Date of stay: December 2022
Value
Rooms
Service
Room Tip:Look at the pictures on the website and have in mind that these are not a clear picture
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Assistant, Atención al cliente/recepción at Grand Hyatt Barcelona
Responded Mar 15, 2023
Dear vaishali919, Thank you so much for taking the time to share your experience during your recent stay with us. We are sorry to hear that your stay with us was not the best of memories and the experience was a disappointment. We regret that we did not live up to your expectations. As it is impossible to change what has happened, we can only reiterate our apologies for not giving you the experience you deserve. We can assure you, that if you consider giving us another opportunity, we will work tirelessly to ensure that you have a perfect stay and that we will be better hosts on your next trip to Barcelona. Yours sincerely, Hotel SOFIA Team
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The staff make this hotel special ! Our last visit here, we met Runa who was delightful. This time we met Oriole and Valeria, with whom we enjoyed talking. The entire porter staff was superb- we were here on the night before our Regent Cruise, and they insured we had all the information we needed and promptly took care of our luggage both arriving and departing. The rooms are interesting in their design and we like having the espresso maker in the room. The breakfast is wonderful!
They did, however, have someone else’s name listed on the television welcome screen 🥲 during our stay. The hardware in the sinks is also is very worn ( the plug is black but used to be brass). These are small details but for $600 USD a night at a 6 star hotel they tend to matter more.
Overall it’s a nice hotel.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Assistant, Atención al cliente/recepción at Grand Hyatt Barcelona
Responded Nov 20, 2023
Dear Kmmtth, We are glad to know that you have enjoyed your experience with us at SOFIA Barcelona and we thank you for your good scores and comments, which we have shared with our entire Team. Thank you for staying with us and we hope to see you again soon In Barcelona. Best wishes
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check in was quick, and room card gives access to your floor via the lift. Bedroom is a very good size, enough plugs to charge everything you need. Good sized bathroom. The bed is one of the most comfortable i've ever slept in which takes two maids to make. The room is spotless. All areas of the hotel are very clean. Breakfast is excellent with a large selection of hot and cold food (the hot food could have been a bit hotter) good selection of fruit, pastries and cold meats. Had an evening meal whilst I was there and again was very good quality and good variety of choice. For the football fans the Camp Nou is five minutes walk away Certainly a hotel I'd recommend
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Date of stay: February 2020
Value
Rooms
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DireccionS4, Quality Manager at Grand Hyatt Barcelona
Responded Mar 3, 2020
Dear AlanR251, Thank you for being so nice to share your experience with us on TripAdvisor, as well as, for giving us the privilege to be at your service in Barcelona. How great to know that you would recommend SOFIA to others and that you had an overall pleasant stay. It is very rewarding to read that you had a nice and comfy night sleep and that our wide breakfast offer suited your taste buds. We look forward to welcome you back for another memorable stay in the future. Best wishes, Blanca Sarrias, Quality Manager, SOFIA Barcelona - in the Unbound Collection by Hyatt
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We recently stayed at Hotel Sofia for 5 days for my partners Birthday. The whole trip was fantastic.
The Good: The pool and pool bar area. Super clean and stylish. The loungers are comfortable, and the food and drinks great. The pool is quite small, but a very welcome addition. Tip: get down early if you want a lounger. Although staff do remove the towels after a while from those loungers that people have tried to reserve and left, so they do become available.
The Very Good: The breakfast was awesome, such a wide selection. On occasion the hot buffet food was a little bit cold, but it was refreshed very often. And the chefs would prepare omelettes on request. The servers kept coffee cups full and fruit juice aplenty. The welcome to breakfast by the hostess each day was so warm, and she even wished my partner happy birthday without prompting. A lovely touch.
The Excellent: All the staff are so helpful and friendly. They couldn’t do enough for us. Special mention to Isaac (thank you for the great restaurant recommendation with Mirabe), Bruna on check in and reception. She is a delight. And Kasia in the Spa. I recommend booking spa treatments and making use of the amazing spa while there. We booked in advance. The spa only opens currently from 3pm.
The whole hotel is very stylish. The lift system takes a little getting used to, but is very slick. And the rooms are tranquil havens, kept very clean by the housekeeping team. The location of the hotel is a little way from the centre of Barcelona, however there is a metro in very easy reach. We got taxis so easily from outside the front door, and they are very reasonably priced. So don’t let location put you off. Unless you expect to step out the door and be on La Rambla or in the Gothic Quarter straight away.
Thank you Hotel Sofia for making a birthday trip extra special. The addition of the candle as a gift from the spa, and a little birthday cake in the room were so welcome and a classy touch.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Assistant, Atención al cliente/recepción at Grand Hyatt Barcelona
Responded Mar 15, 2023
Dear VSWL84, Thank you so much for sharing this five star review with the rest of the TripAdvisor users. The fact that you would recommend us as a super hotel makes us feel so fulfilled. The whole team would not thank you enough for your sweet compliments and we all had a great time together with you. We hope that we get the chance to see you again and make you feel taken care of as a valued guest. Please feel free to contact us 24/7 for any assistance you might need. Wishing you a great day! Hotel SOFIA Team
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There are more places to choose from in the Barcelona area.
PRICE RANGE
C$364 - C$484 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
barcelona princesa sofia, princess sofia barcelona, princess sofia hotel barcelona
FORMERLY KNOWN AS
Sofia
LOCATION
SpainCataloniaProvince of BarcelonaBarcelonaLa Maternitat i Sant Ramon
NUMBER OF ROOMS
465
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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