Don' t go here, try another hotel.. please listen me. Ratio quality/price very very high. Breakfast very expensive, dinner very expensive, room very expensive. The bus for the airport doesn't exist. Only the staff was good but is not enough.
TRY ANOTHER HOTEL PLEASE LISTEN A GOOD GIRL
Dear Marta,
Please allow us to present our deepest apologies from this very moment, we clearly see that your stay with us was
everything but not an enjoyable one,which we regret so much.
We do humbly apologize for not providing the level of service you were always entitled to have as a guest.
Thank you again for giving us an opportunity to see and learn from your experience.
We will review our prices and improve the quality of the food .
If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel
experience that so many of our guests have grown so fond of.
Thank you again and best regards,
Management,
Ewelina Domanus
Stayed here with my father on a trip to catch some football, the hotel staff were more than friendly, the rooms were clean and cosy, spa was brilliant as you book to use it for 90 mins exclusively and the ambience was very relaxing with lighting etc, food could be improved but overall I had a very pleasant stay, walking distance to the camp nou.
Customer service was top notch. Super accommodating with all requests. Food was good too.
Room was clean. 2nd floor view was beautiful. Door opened up to outside patio.
Will recommend to fellow business travelers for sure.
Ive stayed in the hotel for 6 nights-and hotel room sound separation isn’t there by any means!! So if the person next to my room talking in the phone, coughing or issuing any sound out of the normal range, then everyone around the room would hear it!! And this is basic features a 3 starts hotel should provide!
Also, breakfast options are very very limited and service is poor! Housekeeping is lousy, ive allowed them to clean my room, in addition my room wasn’t clean the first day, but they’ve left, they threw my teeth brush and teeth paste as well!! Then Ive stoped them entering my room!!
Dear Ashrafelzarka,
Thank you for sharing your valuable feedback and for giving us the privilege to be at your service in Barcelona.
We regret to learn that your experience did not stand up to your expectations, and have noted your disappointment with some aspects of your stay .
We have taken good note of your remarks concerning, housekeeping , breakfast and the quality of the sound prove rooms.
I would like to apologies for the inconveniences these have caused.
Yours sincerely,
Hotel Sansi Pedralbes
Very quite and nice hotel on the outskirts of Barcelona. Caters a lot to people attending short courses at the IESE University. Friendly staff and nice and quite surroundings- half a hour bus ride from the rambling Rambla.
Dear traveller,
We are really thankful for the time you took to give us this nice review, all this information is highly appreciated by the TripAdvisor community.
It´s been a long time since somebody did this for us, so we are very grateful.
Our staff will keep on spreading good energy and strive for an excellent service, hoping that this will make you give us 5* next time.
We remain at your disposal.
With kindest regards,
Corina Bondari
