stayed here for 2 nights as it was a city break away brilliant hotel in the perfect location as well, you can walk most places so good for sightseeing.
staff was lovely and was so happy to help us, even booking the attractions for us.
Breakfast was good!
hotel room was clean!
I would defiantly recommend
Thank you very much for your beautiful and positive comment, it makes us feel very happy to continue giving the best of us.
We hope to welcome you very soon, please inform us before hand to take care of all necessary details. Thank you for recommend us
Kind regards and we are looking forward to welcoming you.
Alexis Mazorra Sánchez
Guest Service Manager Meliá Barcelona Sarrià 5*
I stayed in the hotel from 11th August to 15th August 2022. This hotel doesn't have the standards of a five star hotel! Staff is just standing around in the lobby and they don't help with luggage or taxi. The rooms are very outdated and urgently need a renovation. There are no cameras in the floors of the hotel. Employees can open the room safe and nobody knows who was in the room. Not recommended neither for tourists nor business travellers.
Thank you very much for sharing your opinion regarding our establishment.
Guaranteeing wonderful and quality experiences is our greatest objective, always with the proximity, coherence and vocation of services that characterizes us as a leading international brand.
We are deeply sorry to hear the comments, which according to you have occurred. We are continually innovating and improving processes, with the corresponding reform of the property, to maintain the standards and general satisfaction of our clients.
We always bet on respect, education and good manners, we do not know otherwise.
The team of professionals who are working every day with the best smile and availability, we will always be willing to help, assist and inform all our internal and external clients, with personalized and respectful treatment.
We do not have any information regarding what you are telling us, but we do have complete assurance that all these issues will be discussed with the corresponding departments and general management, for immediate review.
Best regards
Raúl Llorente.
Guest Experience Coordinator Melia Barcelona Sarria 5*
We paid for a Suite - the highest rated room they have. We were on the 18th floor in January. The room was way too hot but could not be altered. The toilet kept breaking. The bed was wedged next to the bathroom. The shower water leaked all over the floor. Nowhere to put your toiletries. The towels are thin and the furniture is stained. But the best part.... the flooring is plastic - plastic fake curly "carpet" - which hurts your feet to walk on and cannot be cleaned. Delightful!! Plus, the hotel is located near a hospital so there are ambulance sirens ALL night. Suite located at elevator, so you also heard other Guests. And this is the best room they had !!!
First of all we would like to thank you for having choosing us during your visit to Barcelona and also for the time you have taken to send us your feedback which
we take in a constructive way and as an opportunity to achieve the constant improvement, guest satisfaction and quality service that we strive for.
We are always in a constant improvement process and we take pride in the hotel´s appearance. We want our property even more attractive to visitors like yourself. We have share your opinion with the departments involved to take immediate actions so that all our visitors enjoy memorable experiences with us.
We reiterate our most sincere gratitude an d appreciation and we keep entirely at your service willing to welcome you again to take care of you with all our love and passion for service.
Kind regards,
Alexis Mazorra Sánchez
Guest Service Manager Meliá Barcelona Sarrià 5*
The hotel isn't near any of the tourist sites but ok for business. The rooms were nice but hotel facilities severely limited. One overpriced restaurant which was always empty and the bar consisted of a few bar stools next to the restaurant. Not a great atmosphere. The breakfast was ok but not great. I would stay somewhere else next time
We appreciate your sincere comment and also the time you have taken to share it. We are in constant improvement process to offer better experiences to all our visitors and make our property more attractive.
Kind regards and we keep entirely at your service.
Alexis Mazorra Sánchez
Guest Service Manager Meliá Barcelona Sarrià 5*
We informed the hotel, before we arrived, that we would be arriving late into the evening. We were travelling as a family of 4. Unfortunately when we arrived, the beds were not made up for the children, so it took another 40 mins to resolve these issues. There was no bedding for the additional bed and the sofa bed could not be pulled out (maintenance had to be called to support). I provided my details and asked for a call or email from the manager the following morning, nothing arrived.
We also went out for the day the following day, my son left his pyjama shorts on the sofa bed, when we came back the rooms had been made up and his pyjamas were missing. I can only assume they were caught up in the laundry. When I raised this, no one came back to me and I had to go to reception several times to check. I do not have the assurance that staff were bothered or even checked throughly before we left.
The hotel seems to be geared for business personnel, rather than families. That being said the rooms were nice, although the shower did keep flooding the bathroom. The wifi was also quite intermittent.
First of all we would like to thank you for bringing this matter to our attention and I we express our most sincere apologies for any distress you experienced.
I have shared your comment with departments involved to make a deep analysis of what happened to take immediate actions and the appropriate measures to improve our procedures. We are not trying to make an excuse but in respect to your time we should give you an explanation.
We would not want this to be an impediment to future visits or any interactions with our hotel. Please we keep entirely at your service for anything you might need and please do not hesitate to contact me.
I reiterate our most sincere apologies and appreciation for your kind comprehension.
Kind regards,
Alexis Mazorra Sánchez
Guest Service Manager Meliá Barcelona Sarrià 5*
