Service was extremely helpful by Victor throughout the stay. Always willing to help and get taxis for the families. Plus incredible view from the room. Breakfast was also excellent. The location of the place was also very good.
We would like to express our most sincere gratitude and appreciation for the time you have taken to send us your beautiful feedback and the acknowledgement to our dear colleague Victor. We will transmit it with enthusiasm and we are very sure he will be very happy because we work with passion to create memorable experiences and this kind of feedback is our best award.
Kind regards and we look forward to welcoming you soon to take care of you and make you feel home away from home.
Alexis Mazorra Sánchez
Guest Service Manager Meliá Barcelona Sarrià 5*
Very dated architecture with no charm at all. Humidity smell in the room. Room cleaning not done at all if no disturb sign removed at noon.
Rooms on street side to be avoided by all means, the traffic noise is unbearable
Clearly overpriced considering all this
We appreciate your time and comment which we take in a constructive way and as an opportunity to achieve the constant improvement, guest satisfaction and quality service that we strive for.
With all respect we would like you understand that if the Do Not Disturb sing is hanging on the we have to respect it. We have the housekeeping service available and entirely at the service of all our guests.
Kind regards and thank you for your kind comprehension.
Alexis Mazorra Sánchez
Guest Service Manager Meliá Barcelona Sarrià 5*
Melia continues its tradition of shocking service. Reception could not tell me if I had another room for this evening (I was part of an event) despite it being requested on Monday as I wanted to avoid checking out twice.
When the event company got involved the staff remained unhelpful so I now have the inconvenience of having to book somewhere else that actually wants customers.
In addition, a 5 star hotel tends to have showers that work properly, not the case here. And replenish things such as milk.
The same level of service is received in Paris so definitely avoiding in the future.
Note to hotel, I haven’t checked out as I had to rush back to the room to pack and then jump on a coach in order not to miss my meeting.
First of all we would like to thank you for the time you have taken to share your feedback. We believe it is only through listening carefully to the comments and suggestions of our customers, that we will be able to achieve the constant improvement, guest satisfaction and quality service that we strive for.
We are really sorry for the inconveniences you mentioned. This is not the type of feedback that we like to receive but we do take it in a constructive way.
We will share your comment with the departments involved to make an analysis of it and we also would be very grateful if you could contact us to give us more details and help us to prevent this situation from happening again in the future.
Kind regards and we are entirely at your service for anything you might need, please do not hesitate to contact us.
Alexis Mazorra Sánchez
Guest Service Manager Meliá Barcelona Sarrià 5*
Hotel was very nice, room was spacious, large bathroom, friendly staff. Surprisingly , the pizza in the restaurant was top notch. The neighborhood is cute, half a block to Diagonal. You can taxi to downtown, Tibidabo, and Barcelonetta for 10-15eu. Our room overlooked the front entrance/ park, and it was very noisy throughout the night. So if that’s a thing for you, request a room away from the front. Also, the elevators to the rooms are really close to the front doors and there is no security check or requirement to present your room key so anyone can walk in and access the elevator. I would recommend the hotel look into upgrading the elevator security. Overall good experience.
We appreciate your beautiful and positive comment and we are very happy that you enjoyed your stay with us. Thank you for the suggestion about the security but with all respect we would like to inform you that there is always security in our hotel, perhaps at the moment you mention, our security staff was doing lobby patrol and that is why you did not see him.
Kind regards, we reiterate our appreciation and we are entirely at your service for anything you could need.
Alexis Mazorra Sánchez
Guest Service Manager Meliá Barcelona Sarrià 5*
Best feature of the hotel: hospitality. Special thanks to Thelmo in reception. He has has been very helpful at all moments, including issues related to my missing luggage at the airport.
It is pleasure to come for work ti this hotel without having to worry about nuances knowing that the staff of the hotel will be a friendly assistance.
We have so much gratitude and appreciation for your beautiful mail and your congratulations to our dear colleague Telmo. We work with motivation to create memorable experiences and make all our guests feel home away from home and the recognition of our guests is our best award.
We will transmit with enthusiasm your congratulations to Telmo and we hope to welcome you back very soon to take care of you with all our love and passion for service.
Kind regards and we keep entirely at your service
Alexis Mazorra Sánchez
Guest Service Manager Meliá Barcelona Sarrià 5*
