Thank you very much 631ainsleyg for sharing with us your experience.
We regret that you did not find the hotel you expected.
In fact you booked then an standar double room and we offered to you a rooftop room, the highest room in the hotel, we only have 2 and our clients love them. It is a superior one that we thought that you would like, not only for the views, also for the amenities and extra facilities we gave you for free, although it had many stairs to arrive.
We were wrong in this assignment, maybe you had preferred the standar in the 3rd flat that you had previosly assigned, so your feedback has given us the opportunity to learn a lot, thank you.
Best regards,
Marta Alamany
GM Hotel