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NOT a 4 Star Hotel

Reviewed Sep 21, 2023
This hotel is not a 4 star. A 3 star at best. Only part that looks like the pictures is the lobby and pool area (the only modern parts of the hotel). Corridors and bedrooms are very outdated and grubby with plug sockets hanging off walls. They told us our room was on the 9th floor but the elevator only went to floor 8 no one mentioned the steep flight of stairs we would have to climb with our luggage. No help was offered. The generator next to our room kept us up. Beds are rock hard, pillows are half empty. Tv volume did not work.

I would not reckoned staying here.

We stayed at this hotel after 4 nights in a H10 4 star hotel in the Marina which cost the same price and they are worlds apart.
Date of stay: September 2023
Room Tip: Book somewhere else.
Trip type: Travelled as a couple
Value
Location
Service
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Marta Alamany, General Manager at Hotel Catalonia Barcelona 505, responded to this review
Responded Oct 17, 2023
Thank you very much 631ainsleyg for sharing with us your experience.
We regret that you did not find the hotel you expected.
In fact you booked then an standar double room and we offered to you a rooftop room, the highest room in the hotel, we only have 2 and our clients love them. It is a superior one that we thought that you would like, not only for the views, also for the amenities and extra facilities we gave you for free, although it had many stairs to arrive.
We were wrong in this assignment, maybe you had preferred the standar in the 3rd flat that you had previosly assigned, so your feedback has given us the opportunity to learn a lot, thank you.
Best regards,
Marta Alamany
GM Hotel

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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23 - 28 of 789 reviews
Reviewed August 16, 2023 via mobile

We got the upgraded room, so they got us the balcony! We got everything in our room; from the toiletries to Safebox. It is indeed a Peaceful location there’s not much restaurants nearby though.
The staff are all Friendly, superb!
We definitely be coming back for a peaceful stay.

Room tip: If you fancy massive foods, go to the central of Barcelona
Date of stay: August 2023
Trip type: Travelled as a couple
Thank iyenitaa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marta Alamany, General Manager at Hotel Catalonia Barcelona 505, responded to this reviewResponded August 21, 2023

Thank you very much iyenitaa for sharing with us your stay and more details about your stay.
We are glad to know you enjoyed the hotel and that you found our staff as friendly as they are.
Hope to welcome you back very soon, best regards!
Marta Alamany
GM Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 11, 2023 via mobile

We stayed for 7 nights on a room-only basis. The hotel is immaculately clean: our bed was made and all the towels were replaced every day of our stay which was great. The sun deck on floor four with a salted plunge pool, a bar and free beach view towels was lovely. The hotel is off the tourist trail but within walking distance of two fantastic neighbourhoods: Gràcia for its bars, restaurants and bohemian feel and slightly more upmarket Sarrià with a lovely high-street and restaurants in the plaza. You can walk to Lesseps metro in 15 minutes which is on the green line with stops of Passeig de Gràcia (Gaudi buildings and high-end stores), Plaça Catalunya for the Ramblas, high-street stores and the Raval, Plaça Espanya for Montjuic, the Olympic village, museums and the airport bus. There are plenty of places to eat (breakfast, lunch and dinner) on the same street as the hotel, Muntaner. I highly recommend the hotel and will stay again. Moltes gracies :-)

Room tip: The hotel’s location is a plus point.
Date of stay: August 2023
Trip type: Travelled as a couple
1  Thank Markgraydon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marta Alamany, General Manager at Hotel Catalonia Barcelona 505, responded to this reviewResponded August 21, 2023

Thank you very much Markgraidon for sharing with us your stay and all your comments.
We are glad to know you enjoyed our hotel and that you write catalan very good.
Hope to welcome you back very soon, best regards!
Marta Alamany
GM Hotel

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Reviewed July 15, 2023 via mobile

Stayed here to suck in all of the sights of beautiful Barcelona! We arrived earlier than check in time (3 hours) but no problems at all, they allowed us to check in early. Rooms were spacious, not the best view from our room but we weren't bothered as it was just a base for us.
The hotel is spotlessly clean, maid service every day of our stay. Clean towels and bedding each day.
The pool area is lovely with a little bar.
The downstairs bar wasn't very well attended, we waited a while and had to ask for service. The staff on reception are friendly and helpful. Special mention to ALBERT who went above and beyond one evening when I had a fall. He delivered first aid and called the ambulance and calmed my daughter down who was very upset.
The only slight down side to the hotel is the location. We were happy to do lots of walking, which is a good half an hour walk into the city but transport links are great from here.
I would happily stay here again.

Date of stay: July 2023
Trip type: Travelled with family
Thank Playingout7
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marta Alamany, General Manager at Hotel Catalonia Barcelona 505, responded to this reviewResponded July 17, 2023

Thank you very much Playingout7 for sharing with us your experience and all this wonderful details about your stay.
Our staff will be more than pleased to receive your letter. We cellebrate we could help you in each matter you needed.
This is in fact your home during your stay! And also our commitment.
Hope to welcome you back very soon, best regards!
Marta Alamany
GM Hotel

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Reviewed June 7, 2023 via mobile

Nice hotel, very clean and well situated. Indoor parking but expensive. Room clean and spacious, bed comfortable. Staff very accommodating except the guy outside who forbid us to eat at the hotel table outside even if they were empty (and we were sleeping at the hotel that night)

Date of stay: June 2023
Trip type: Travelled as a couple
Thank Eric D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marta Alamany, General Manager at Hotel Catalonia Barcelona 505, responded to this reviewResponded June 12, 2023

Thank you very much Eric for sharing with us your experience and your perceptions.
We are glad to know that you found our hotel nice, clean and well located. We feel gratitude for your special mention of our staff, they are the most important value of our service.
We take note also of all your improving comments, thank you for your help!
Hope to welcome you back again, best regards from barcelona!
Marta Alamany
GM Hotel

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Reviewed February 27, 2023

Good location linked by the three bus stations so you can go everywhere in the city, it takes about 15-20 minutes to the center. The rooms were cleaning every day, the bed is maybe a little bit older but we sleeped well, the hotel looks pretty at all, I would only change the smell in the reception room with some pretty flower smell. That was very good at all

Date of stay: February 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank konanvarvarin69
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marta Alamany, General Manager at Hotel Catalonia Barcelona 505, responded to this reviewResponded March 2, 2023

Thank you very much Vladimir for sharing with us your feedback and your experience.
We are more than pleased with your comments.

Hope to welcome you very soon, best regards!
Marta Alamany
GM Hotel

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