I booked through Booking. Booking did not get my credit card and I called the hotel to directly leave my credit card details and they confirmed me that all was fine. I received another mail from booking saying that the reservation was cancelled. I called the hotel saying I called the same morning to give my details and they proposed me a new reservation at 3x the initial price. Very bad customer treatment and very bad coordination with booking
Thank you very much 249francescah for sharing with us your experience.
I send you all my apologizes, we are sorry for all the inconveniences that we could cause on your reservation.
The credit card policy for us and for booking.com is so restricted, due to all the booking card frauds that today exist.
When the credit card details are not valid for sipay, the card holder is different from the person who come to the hotel, we rapport it and the customer has 24 hours to change it. In this case, the card was not valid and we can not hold more the reservation.
I do not know if after all this situation the rates were cheaper or more expensive, but it is possible because the prices are dinamic and change every day.
Hope to welcome you one day!
Give us the opportunity to show you that we are worthy of your trust!
Best regards from Barcelona
Good and discreet place to stay. The team was efficient and effective. The location is accessible. The installations are comfortable. Only that the room with terrace doesn't have a shadow area to stay when the sun is shining very high which not allow you to enjoy the terrace and the settings of the air-conditioning of the room that I did not understand how it works because it doesn't give fresh air
Thank you very much szhanero por sharing with us your experience and your suggestions.
We are more than pleased to know more details about your stay.
We hope to welcome you very soon.
Kind regards from Barcelona
The room was really nice, big and clean. The SPA is very relaxing. The breakfast is very complete and very good. The hotel staff is very welcoming. We had a wonderful time in that hotel and we warmly recommend it.
Thank you very much yody558 for sharing with us your experience and opinion.
We hope to welcome you very soon.
Kind regards from barcelona!
We have spent a weekend in Barcelona and everything went well.
We had a very good stay at this hotel. Price, early check-in and check-out (9am) were great. I highly recommend this place.
Note: It is 4 km from Barcelona city center
Thank you very much david7pierre for sharing with us your opinion and your experience.
We are more than pleased to have your message.
Hope to welcome you very soon, best regards from barcelona!
Amazing people make up the staff of this dreaming hotel . The room was clean and tidy. The food just amazing. By far, one of the best I have ever visited. Based in the best location, into the the downtown, you can go everywhere easily and quickly!Highly recommended!!!
Thank you very much klealmpanis for sharing with us your opinion and your experience.
We are more than pleased to have your message. Our staff is today happy with your words.
Hope to welcome you very soon, best regards from barcelona!
