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Booking.com
C$204
Fully refundable before Thu, Aug 1
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C$205
Fully refundable before Fri, Aug 2
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Hotels.com
C$204
Fully refundable before Fri, Aug 2
No prepayment needed
Get rewarded with One Key
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Francesca H

BAD HOTEL AND WORST CUSTOMER CARE EVER

Reviewed May 24, 2022
I booked through Booking. Booking did not get my credit card and I called the hotel to directly leave my credit card details and they confirmed me that all was fine. I received another mail from booking saying that the reservation was cancelled. I called the hotel saying I called the same morning to give my details and they proposed me a new reservation at 3x the initial price. Very bad customer treatment and very bad coordination with booking
Date of stay: May 2022
Trip type: Travelled on business
Rooms
Location
Service
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Marta Alamany, Director General at Hotel Catalonia Barcelona 505, responded to this review
Responded Jun 17, 2022
Thank you very much 249francescah for sharing with us your experience.
I send you all my apologizes, we are sorry for all the inconveniences that we could cause on your reservation.
The credit card policy for us and for booking.com is so restricted, due to all the booking card frauds that today exist.
When the credit card details are not valid for sipay, the card holder is different from the person who come to the hotel, we rapport it and the customer has 24 hours to change it. In this case, the card was not valid and we can not hold more the reservation.
I do not know if after all this situation the rates were cheaper or more expensive, but it is possible because the prices are dinamic and change every day.
Hope to welcome you one day!
Give us the opportunity to show you that we are worthy of your trust!
Best regards from Barcelona

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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38 - 43 of 789 reviews
Reviewed April 30, 2022

Good and discreet place to stay. The team was efficient and effective. The location is accessible. The installations are comfortable. Only that the room with terrace doesn't have a shadow area to stay when the sun is shining very high which not allow you to enjoy the terrace and the settings of the air-conditioning of the room that I did not understand how it works because it doesn't give fresh air

Date of stay: April 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank szhanero
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marta Alamany, Director General at Hotel Catalonia Barcelona 505, responded to this reviewResponded June 17, 2022

Thank you very much szhanero por sharing with us your experience and your suggestions.
We are more than pleased to know more details about your stay.
We hope to welcome you very soon.
Kind regards from Barcelona

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 12, 2022 via mobile

The room was really nice, big and clean. The SPA is very relaxing. The breakfast is very complete and very good. The hotel staff is very welcoming. We had a wonderful time in that hotel and we warmly recommend it.

Date of stay: April 2022
Trip type: Travelled as a couple
1  Thank yody558
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marta Alamany, Director General at Hotel Catalonia Barcelona 505, responded to this reviewResponded June 17, 2022

Thank you very much yody558 for sharing with us your experience and opinion.
We hope to welcome you very soon.
Kind regards from barcelona!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 31, 2022

We have spent a weekend in Barcelona and everything went well.

We had a very good stay at this hotel. Price, early check-in and check-out (9am) were great. I highly recommend this place.

Note: It is 4 km from Barcelona city center

Date of stay: March 2022
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank david7pierre
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marta Alamany, Director General at Hotel Catalonia Barcelona 505, responded to this reviewResponded June 17, 2022

Thank you very much david7pierre for sharing with us your opinion and your experience.
We are more than pleased to have your message.
Hope to welcome you very soon, best regards from barcelona!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 28, 2022

Amazing people make up the staff of this dreaming hotel . The room was clean and tidy. The food just amazing. By far, one of the best I have ever visited. Based in the best location, into the the downtown, you can go everywhere easily and quickly!Highly recommended!!!

Date of stay: February 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank klealmpanis
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marta Alamany, Director General at Hotel Catalonia Barcelona 505, responded to this reviewResponded June 17, 2022

Thank you very much klealmpanis for sharing with us your opinion and your experience.
We are more than pleased to have your message. Our staff is today happy with your words.
Hope to welcome you very soon, best regards from barcelona!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 5, 2021 via mobile

I spent 2 days & nights at this location during a brief trip in Porto. It was such a delight. Hugo at the front desk was so helpful, especially with giving us point-by-point directions to the best sights & the most amazing wine tour. The room was beautiful & cozy, the breakfast buffet was full of yummy foods and cleanliness was completely on point. I thoroughly my stay and can't wait to return!

Date of stay: November 2021
Trip type: Travelled with family
1  Thank shersher1216
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marta Alamany, General Manager at Hotel Catalonia Barcelona 505, responded to this reviewResponded January 25, 2022

Dear shersher1216
Thank you very much for sharing your experience with us, but I think this opinion is about our hotel in Porto, not in Barcelona.
However we are also more than pleased to receive this words about our colleagues, who will be also glad to know your opinion.
Best regards!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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