First of all the hotel has a lot of potential - it’s a lovely clean and well located hotel. We got upgraded to a family room but when we also needed a cot which it seems the hotel does not have (!). They also don’t have tissue boxes believe it or not - tissues are 5 to a small pack relegated to the bathroom. Which is not helpful when you need tissues. The small bottles of Hair Conditioner not given or available. The toiletries in general, as well as the number of staff, gave the hotel the lower stars.

There was never anyone at the front desk, and we would have to call a person from the inside office where he was hanging out in order to get anything, including check-in. The front desk (particularly the PM gentleman) was so unhelpful and actually cost us a lot because of his lack of advice on parking. When we first reserved the hotel we mentioned we were driving and would need parking. They told us there is parking in the mall w a special rate, and that the hotel is easy to find from the parking. That is all untrue, sadly and we were left to fend for ourselves despite asking for help and advice when we arrived. When we called again they assured us of the same. In reality when it came time to pay for parking he didn’t give us anything like stamp or coupon and when we paid parking it was over 60E! This is for less than 24 hours, The helpful parking office then told us there is a multiple day pass for far far less.
Front desk should hve told us this information when we asked about parking.
The skint behavior also was reflected in the room service - there is only an available service of going to the 2nd floor, seeing the menu there (which could have been sent to us via WhatsApp or email saving us a trip after 6 hours in the car) , then going and picking up the food when it was ready! This is also due to a lack of staff training or number. The hotel has a lot of potential but without such small essential factors like a helpful front reception staff and adequate toiletries and room service staff it fell far below what it promised.

I love this hotel. Its always struck the right balance for me between functionality and understated comfort. Its not a luxury hotel, but its comfortable, classy and perfectly located if you appreciate the slightly quieter nature of Les Corts. I am not a tourist, Im a resident in the city and I use it as a home from home / bolthole for at least a couple of weeks per year, and I need somewhere that isn't right on top of the madness of the centre of town or the old city. I always get really well looked after. Special mention goes to Vahag, Rebecca and Susanna for whom nothing is too much trouble. Looking fwd to coming back in December.

If I had to offer any critique, a couple of things do stand out as being able to be easily improved, a more extensive gym would be a great addition (they do have one, but its essentially a converted guest bedroom on the third floor) and a fully redone wifi service. it really is poor to the point of being almost unusable at times.

But overall, just a great vibe and fully recommended. It does get very busy in the summer in particular.

Probably one of the best hotels I have stayed at. Appears brand new. Incredibly clean. The interior décor is fantastic. Modern but very comfortable and inviting. The moment I entered the room my mood changed. I felt happy. Did not want to leave. Also, it was incredible quiet inside the room. Amazing. The hotel is situated in a busy part of the city, overlooking a busy kids playground area, yet I did not here any outside noise. Also, I did not here any mechanical noise inside the building although the central AC was working well. Incredibly built. The beds and the pillows were incredibly comfortable. Slept like a baby. The hotel is situated in a very nice area of the city, a bit away from the usual tourist traffic. Very nice restaurants. The Mall is remarkable. The best Mall I have ever visited. A tourist attraction in its own rights. They use the underground parking at the Mall and offered discount. It was very convenient since we had a car.
Again, I did not want to leave, hope to stay again.