We booked in late one night because we were stuck. Staff were polite, friendly and professional.
Room basic but clean. Decor minimal and tired (April, before the season). Bathroom minute, ac off (“we have the heating on”) which is no good if you’re from a cooler clime.
Very convenient for exploring the city. Lots of cafes and restaurants nearby. So we did not eat in.
The next day we moved, for three nights, to the three star Hotel Lugano. It’s around the corner, cleaner, great breakfast, lovely staff and cheaper.
So here’s my point: set yourself up as a four star and charge more. Set yourself up as a three star and provide a better service. When we come back I know where we’ll stay and it won’t be the Garbi Milleni.