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TATAN
Kauai, Hawaii

Great modern airport hotel

Reviewed Sep 30, 2020via mobile
Hotel rooms are big enough for a airport hotel with modern facilities. Ample care given due to COVID-19. I could see effort being made to disinfect rooms and alcohol wipes and solution are provided. Breakfast was a simple box catered as buffet lines were all closed but luxurious enough. Coffee machines available at every floor. Certainly a worth stopover on your long transit via AMS airport. Albert Heijn (local supermarket) available at the lower floor of the airport as you walk by.
Date of stay: September 2020
Trip type: Travelled on business
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Paul Chevalier, General Manager at Sheraton Amsterdam Airport Hotel And Conference Center, responded to this review
Responded Oct 1, 2020
Dear TsuyoshiToda,

Thank you very much for your review on your stay at The Sheraton Amsterdam Airport Hotel and Conference Center. We really appreciate the fact that you took the time to write such a complete story on your experiences with us.

I was proud to read that we had contributed to make your stay a nice and memorable experience. In addition, I am delighted that you found the hotel convenient due to its location and facilities nearby.

Hopefully you will come back one day, and until then I would like to thank you for caring!

Warm regards,
Paul Chevalier
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,815)
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Reviewed July 23, 2020 via mobile

Stayed two nights, two people arriving on different flights it seemed to make sense to stay close to the airport instead of messing around with buses.

The Sheraton had a good price and it’s literally 2 minutes walk from the terminal over a connecting walkway. They offered an early check in which was appreciated after a long flight.

The room was well appointed, clean and the bed was super comfortable. We didn’t use any of the hotel facilities opting to eat out. The next morning we quite overslept as the room was so quiet.

We had a nice view over the airport and the hotel staff were all very pleasant and helpful. They had ice machines which I always appreciate and coffee stations for you to help yourself.

I’d definitely stay here again, it was a very relaxing two night stay before our vacation and then moving to a downtown Amsterdam hotel.

Date of stay: February 2020
Trip type: Travelled as a couple
2  Thank pwelch
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Chevalier, General Manager at Sheraton Amsterdam Airport Hotel And Conference Center, responded to this reviewResponded July 28, 2020

Dear Pwelch,

I would like to thank you for choosing Sheraton Amsterdam Airport Hotel. It was a sincere pleasure to welcome you to our hotel.

We very much appreciate your kind comments on the quality of our guest services, as well on the general atmosphere of the hotel. I am proud to read that we have contributed in making your stay a nice and memorable experience, and that you were impressed by the convenient location.

I am happy to hear that you will come back to Sheraton in the future. Again, thank you for posting your review on Trip Advisor. Until we see you again I wish you all the best from my team and myself.

Warm regards,
Paul Chevalier

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Reviewed March 25, 2020 via mobile

We had one night in Schiphol due to cancellation of a connecting flight. I looked at booking.com for available hotel rooms and decided to book at Sheraton. When we walked in half an hour later, we were met with suspicion. Did I really book ?? I showed the confirmation mail. Could they see my passport ? I produced it. Did I book in the same name as in my passport - (the confirmation with my name was still there) etc. etc. We eventually did get a room.

Date of stay: March 2020
Trip type: Travelled as a couple
1  Thank fritsez2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PaulChevalier, General Manager at Sheraton Amsterdam Airport Hotel And Conference Center, responded to this reviewResponded March 25, 2020

Dear fritsez2018,

We appreciate the fact that you took the time to share your thoughts regarding your stay at our establishment. I am very sorry to learn that we did not manage to meet your expectations.

I am saddened to hear your comments about our service. This does certainly not reflect the service we pride ourselves with. I can assure you that I will certainly discuss these points with the concerned Head of Departments.

Besides this experience, I hope you will give us the opportunity to regain your confidence in our services on a future visit to Amsterdam.

Warm regards,

Paul Chevalier
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 24, 2020

If one can afford a bit of luxury and is in Amsterdam only for Tulips (season), Sheraton is the best place to stay. Centrally located atop Airport and Station, all buses to Kukenhof to see tulips leads from here. Comfort and service? Well, its Sheraton!

Date of stay: April 2019
    • Value
    • Rooms
    • Service
2  Thank Anu1961
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PaulChevalier, General Manager at Sheraton Amsterdam Airport Hotel And Conference Center, responded to this reviewResponded March 25, 2020

Dear Anu1961,

It is delighted to read your comment on Trip Advisor, and I would like to thank you for sharing this with us.

We very much appreciate your kind comments on the quality of our guest services, as well on the general atmosphere of the hotel.

I really hope that you will choose to stay with us again very shortly.

Warm regards,
Paul Chevalier

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 14, 2020

I try to stay at this hotel when i'm routing through Schipol and it never disappoints. The rooms are a good size, the food and drinks are plentiful in choice and flavour and i've always had service with a smile. Great place to stay and so very convenient for the airport.

Date of stay: February 2020
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
2  Thank justMichael1960
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PaulChevalier, General Manager at Sheraton Amsterdam Airport Hotel And Conference Center, responded to this reviewResponded March 14, 2020

Dear justMichael1960,

Thank you very much for taking the time to review your stay with us on Trip Advisor.

Our ambition is to provide our guests with memorable experiences and I am so delighted to learn that we were able to make your short trip in Amsterdam even more enjoyable.

We do thank you again for having chosen our property for your stay in Amsterdam and also for having taken the time to share your experience here on Trip Advisor.

Warm Regards,
Paul Chevalier

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 10, 2020

Very nice hotel connected directly to the terminal, you can't get closer than this. Great service on the front desk, nice clean rooms (although a bit outdated with furnishings/decor, one less star for that). If you get an airport view, it is quite an amazing sight to see the air traffic control tower and all the large planes taking off/landing. Very cool! The best thing is the shopping and dining at the airport. You don't have to eat at the hotel, and the main airport terminal has cool shops. So if you need to kill time, you can easily do so there. I would definitely stay here again on any in/out trip to AMS!

Date of stay: February 2020
    • Rooms
    • Cleanliness
    • Service
3  Thank misseattle
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PaulChevalier, General Manager at Sheraton Amsterdam Airport Hotel And Conference Center, responded to this reviewResponded March 10, 2020

Dear Misseattle,

I would like to thank you for taking the time to share with us such a complete and detailed story regarding your experiences visiting our property.

It makes me especially proud to read that our staff went above and beyond in order to make your stay a memorable experience. Next to that, we sincerely thank you for your kind comments regarding the location. As from your comments you took advantage of our location with transport facilities in proximity, shops and food and drink possibilities.

In closing, I would like to thank you once more for sharing. Hopefully you will come back one day, and until then I would like to thank you for caring!

Warm regards,
Paul Chevalier

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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